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Reviewed August 11, 2009

We travelled with a bus tour which we booked through Travac, an Ottawa travel agent located in the Westgate Shopping Plaza. Our tour included 4 days and 3 nights at the Waldorf=Astoria in the Theatre District of Central Manhatten, New York City. The price was exceptionally affordable and included 2 tour guides, a video of the Waldorf =Astoria, and a 4 hour tour of Manhatten.
We opted to start with a deep tissue massage at the Guerlain Spa on the 19th floor. This included a wonderful foot massage while we completed our questionnaire. We found all the W=A staff to be professional, sincere, respectful and very friendly. Our room, although small, was opulant, with marbled bathroom and a walk in closet big enough to dress in. I would advise requesting a room located near the central air shaft to avoid the street noise from below. In the business centre behind reception, we discovered free internet access for 10 minutes. The gift shop where you can purchase newspapers is also behind reception. Starbucks is located beside the front door on Park Ave., perfect for a quick breakfast. We ended our stay with a tour of the hotel and viewed the beautiful ballroom and the 4 kitchens which span the length of an entire city block. This is a world reknown hotel which houses state visits from queens, kings and presidents. Well worth the stay.

Stayed: August 2009
1  Thank Tarasound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2009

Travelled to NY in July was worried about some of the negative reviews of the hotel and was beginning to regret booking it. Our experience could not have been better! Beautiful hotel, stunning lobby and walkways. Small queue to check in, but it was managed very quickly and efficently. Upgraded to an Astor suite although we had only booked a normal double room. Shortly after getting into our suite, reception rang to check we were happy with everything. Suite was amazing, so much room! Decent size bedroom and beautifully decorated lounge. Looked as though it had been recently decorated and was clean and nicely done. Bed was huge and very comfortable. View was nothing special as we were on the 9th floor, but who were we to complain when we got upgraded to such a lovely suite. Lobby is a great place to people watch and there are all sorts of people coming through ! Conciegre was helpful although there always seemed to be a queue. Didn't eat or drink there as it is expensive and there are lots of other places around. I thought the $50 charge for the tour of the hotel was a bit expensive, there should be a discount if you are staying there. Would be nice to have some sort of leaflet about the history of the hotel as it is a very interesting place. Booked a town car to take us to the airport through the hotel for a reasonable price with no charge to store the luggage.

  • Stayed: July 2009, traveled on business
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2  Thank pixie58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2009

I am certainly not rich, by any means but the Waldorf has been legendary for many years. So when I made my vacation plans with my two teenagers to travel to NYC I wanted to stay at the Waldorf. I was not dissappointed. The Waldorf proved to be everything I had hoped it would be...elegant, timeless and grand. Our corner room was on the 16th floor overlooking the Chrysler Building. The beds were comfortable and the hotel was extremely quiet. We had two luxurious terrycloth robes waiting for us when we arrived. We had our beds turned down each night and our room freshened up. The only cons were that it was hard to regulate the temperature in the room. Also, the escalators in the lobby were not always working, but there are elevators you can take to groud level. The staff was very friendly and nice, but i did provide staff a nice but moddest tip. Admittedly I could not afford to eat in the restaurants at the hotel and the room service prices were out of my budget. But there are plenty of nearby restaurants and delis. Upon check-in, I was given a safe deposit box key where I could lock up valuables, however I didn't need to use it. Yes, there are cheaper, more modern hotels, but people...this is the WALDORF! They didn't get their reputation from being snooty and cheap nor doing things half way. Even if you choose to stay somewhere else, at least go into the plush lobby and look at the beautiful clock, chandiliers and art decco accessories. There's also a mini-museum in the lobby with information about the elegance of this historic hotel. Oh, and another plus is that there is a subway station directly in front of the hotel and the tour buses stop and pick up there. Fabulous!

  • Stayed: August 2009, traveled with family
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2  Thank freecagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2009

We stayed at the Waldorf for 7 days in 2005 after my daughter had an accident and had to have an operation in the States. We stayed there again in 2006. She was in a wheel chair and we got all the assistance from the staff that we needed. Our room was large and beautiful. The Waldorf has an ambience all of it's own and the history has to be preserved. Breakfast, dinner and everything else is great. The autobiography of the original Hilton, left in the room as a gift, changed my life forever. It showed me that you must never give up and always trust God. I have since started a B&B back home and have read the book twice. Thank you Waldorf Astoria for everything you have meant to me.

  • Stayed: September 2006, traveled with family
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Thank ToyMeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2009

This former Grand Dame of New York has sadly been overtaken by much better boutique hotels and seems content in being a tired rude reflection of it's location. The Waldorf now is regrettably nothing more than a conveyor belt of middle-class cheap one night / weekend brigade stays who seem obsessed with who can wear the tiniest ill-fitting dress ; who can stay up the latest with their lap top by the piano; and who can swan about talking loudly and looking decidedly unimportant.

Sorry - I know that is rather damning but the truth often hurts.

The hotel is run by numbers and there is no level of sophistication as is evidenced by the endless daily lobby check-in routines. Watch it and enjoy!!

The service reflects this - perfunctory but no extra mile.

The detail in the rooms are poor when looked at closely with items missing or fudge repaired. The room we stayed at for 4 nights was crying out for a makeover.
The internal finishes, lobby, ballroom and state rooms are indeed art deco glorious but this is not enough to make you feel that the stay was 'special'. It's run of the mill stuff. It is extremely rare that I ever consider leaving a hotel early but this was one of those occasions.

By all means stay there for a night just to say you've done it. Eat the salad at the Bull and Bear. Take your cocktail in Harry's Bar (or whatever it was called!)

If you want something more sophisticated to unwind you from the daily rudeness and grind of New York then this hotel isn't it. There are far better out there at only a slightly higher price if you know where to look and the truth is this hotel knows it.

Disappointing and in a time-warp.

  • Stayed: July 2009, traveled as a couple
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1  Thank Roamingabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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