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Waldorf Astoria New York
Ranked #259 of 468 Hotels in New York City
Certificate of Excellence
Reviewed February 21, 2014

This was our first visit to New York. As a treat for our daughter's 18th birthday. I had read reviews that said the hotel was past her best and that the staff were rude and unhelpful. Nothing could be further from the truth.
Our room was spacious and overlooked Park Ave. It was warm on arrival - to be fair it was 15F outside - but the a/c soon dropped the temperature. The bathroom fittings were dated but everything worked. The tv was modern, towels changed daily.
The public areas were fantastic and one could imagine the glamor of the twenties & thirties heydays of pre war NYC.
The staff were always willing to help and suggest places to go shopping or to eat, they even suggested that we should return in May when the climate was better.
I would recommend the Waldorf to everyone, yes it may not be a budget hotel but if you can afford that little bit extra it is well worth it - we got a very good deal by booking 6 months ahead and shopped around too.

Room Tip: I would think rooms facing north & south would be quieter as they are not facing Park or Lexingt...
  • Stayed: February 2014, traveled with family
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3  Thank collec2r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,300 - 5,306 of 11,528 reviews

Reviewed February 21, 2014

The Lobby, Bar and Restaurant are fantastic. The rooms are from the old days which is neat. The hinges on the doors and fixtures are from the 30's. If you like historic decor than this is it. Charging your phone in your room is interesting, you have to hunt for a plug. The pictures in the hallways will make you stop. It shows the history of the hotel. Very neat. It really made me think of how travel was back in the old days. This is a great place to stay if your on a business trip. The lobby is amazing. The hotel location is wonderful.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Waldorf Astoria
Thank Gregory R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2014

We have stayed twice at the Waldorf on Park Avenue. It's great history and one-time oppulence is evident in the hotel lobby but diminished in the regular (very small) rooms outside of the Waldorf Tower rooms. There is better value elsewhere in the Big Apple for guests seeking this calibre of hotel.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Waldorf Astoria
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2014

We stayed at the Waldorf Astoria three days for February break with the kids, which we have done before to break up the week. The staff, service, and rooms are amazing and very historic. The Waldorf may not rank as the best hotel for kids, but I can tell you that our children absolutely love going there. It is like a special treat going to a historic hotel. Special shout out to George at the Bell desk, he is the best children's greeter in New York City and the kids talked about him the whole trip.

Room Tip: Check for a room upgrade at check-in, if the price is reasonable the upgrade will be spectacular.
  • Stayed: February 2014, traveled with family
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2  Thank Timpro2217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2014

The Good - beautiful building and great location 10 minutes walk from Times Square. Room was very large with a separate dressing room and large bathroom. Beds very comfortable .

The Bad - there was a long queue to check in & check out and we had to wait 2 hours for our room even though every time we asked when it would be ready we were told "house keeping are currently in the room - so shouldn't be long now". Impossible to get room temperature right as controls wouldn't work. We didn't eat in the hotel so can't comment on the food but staff in the reception area bar were unhelpful at best and service was not at the standard I have come to expect in the US.

The Ugly - bell hop was downright rude about size of the tip when he brought our cases to the room (I admit it was smaller than I normally give as I had no small bills but still reasonable) Was over charged at check out which then took another 20 minutes to sort out.

Overall I probably wouldn't stay here again but given the price I paid I suppose it was reasonable value for money - just not what I expected of The Waldorf Astoria.

Room Tip: Ask for a quiet room.
  • Stayed: February 2014, traveled with family
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Thank LucyLil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf_Astoria_NY, Manager at Waldorf Astoria New York, responded to this reviewResponded February 26, 2014

Dear LucyLil,

Thank you for your detailed comments. I am extremely discouraged to hear about your experience at the Waldorf Astoria New York. We promise our guests a Singular Waldorf Experience, and we are terribly sorry that we were unable to provide this for you. We are so thankful for this feedback, as we are constantly working to better the guest experience. This is certainly a training opportunity for us. Your comments regarding your guestroom are extremely helpful to us. I sincerely hope that we will have the pleasure of welcoming you back to the Waldorf Astoria next time you are in New York City.

Thank you,
Siobhan Delaney
Assistant Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

Truly a Grand Dame, the service and attention to detail are probably the best of any hotel in which we've stayed.

This was our first visit to the Waldorf and came for my husband's birthday. From the moment we checked in (Buddy in guest services was very helpful) to the morning we left, we felt that the staff was superior. We had a special request of a "no feather room" which was not only confirmed at check in, but followed up with another phone call later in the evening from the front desk to see if they could be more helpful.

Additionally the little details like turndown service and the impressive lobby made this a true experience instead of just a hotel stay.

Let me also say that we were upgraded to the Waldorf towers on the 41st floor upon check in because we had asked for a room on a high floor. Our view of the East River and Roosevelt Island - and indeed of the entire City line - were just gorgeous; reserve one if you'd like a great view!

One note about our otherwise lavishly detailed room: when we first came into our room, we noticed it had a faint smoke smell, but not enough to bring it to anyone's attention at the hotel.

All in all, our stay was exceptional and would not hesitate to recommend this hotel to anyone looking for a nice stay in New York.

  • Stayed: February 2014
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1  Thank Alison F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2014

Spectacular edifice and public rooms. Hotel rooms generously sized. ample bathrooms and great green soap. Helpful bell and front desk staff who react well to requests Love the piano in Peacock Alley. However i don't get the feeling that anyone fully has the reins in hand of this previously great thoroughbred .Waldorf used to have elite feel but now no dress code & Children unsupervised laying on the Lobby rug like its a romper room while executives have to step around them. 2 restaurants closed for lunch .No choice for breakfast a la carte in Oscar's(eat the buffet whether you want it or not!!) Hey, $35.00 plus taxes and tip puts you just shy of$50 for breakfast. No flowers anywhere, no happy hour deals in bars. Not what it used to be. Get a GeneralManager out front and center by the Clock and listen to your frequent guests.

Room Tip: Must be away from Lexington Avenue side rooms or buses will get you up at crack of dawn.
  • Stayed: December 2013, traveled on business
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2  Thank richard a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria New York

Address: 301 Park Avenue, New York City, NY 10022-6844
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#35 Spa Hotel in New York City
#174 Luxury Hotel in New York City
#192 Romantic Hotel in New York City
#219 Family Hotel in New York City
Price Range: $319 - $1,799 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Waldorf Astoria New York 4.5*
Number of rooms: 1235
Official Description (provided by the hotel):
The Waldorf Astoria New York is temporarily closed while undergoing a complete renovation and restoration. It is planned to reopen in 2019/2020. Waldorf Astoria New York will feature restored historic public and event spaces along with luxury condominiums and guest rooms and suites that will set a new standard for luxury and service in New York. ---- New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. ... more   less 
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Also Known As:
Astoria Waldorf
New York Waldorf
Waldorf Historia
Waldorf New York
Hotel Waldorf New York
Waldorf Astoria Hotel New York
Astoria New Waldorf York

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