I stayed here with a friend for three nights as a girls' weekend away. We come to New York fairly regularly and we have tried quite a few different hotels in Midtown Manhattan. We ended up at the Waldorf Astoria by accident - my friend said that she had always wanted to stay there, but it was only when we arrived and she commented that she thought the "Home Alone hotel was much closer to Central Park" that we figured out that she actually meant she had always wanted to stay at The Plaza.
Anyhow, knowing that The Waldorf has such a fantastic history and reputation as a luxury property we were still very excited to be staying there. The lobby is wonderful and very beautiful. I prefer more modern hotels but I enjoyed the charm of a grand and historic setting. Our check in was quick and easy (no problems with lengthy queues as noted by other reviewers), and the receptionist was very friendly and polite.
It went a little downhill when we reached the room. It was fine: it was clean and as far as New York City rooms go it was a decent size, but it was just really...average. There was nothing remarkable about the room at all. The bathroom was a tiny bit shabby and - I think due to the fact that shower/bathtub combo had a shower curtain and not a glass panel - smelled really badly of damp.
Over the next few days we found that the service wasn't up to our expectations either. Not once did any of the doormen acknowledge us when we came in or out - a real difference from the last time I stayed in New York when the doorman at the hotel welcomed everyone and even remembered their name! We had a drink in the lobby bar one evening and, again, were barely even acknowledged, and when we left our luggage after checking out the porter didn't say a single word - not even a good morning! Given that I rate New York as one of the friendliest, most customer-driven cities in the world, it was really disappointing. Perhaps the Waldorf instructs staff not to be intrusive with their service, but if it's the case then they should re-think as it comes across as being plain rude.
Overall, there was nothing remarkable about this hotel that would make me want to return, which is a shame as I really wanted to fall in love with it. I think it is living off a reputation which may have been well deserved in the past but it has certainly lost its sparkle now. If you want to take in the grandeur of The Waldorf, visit the lobby and go for a drink...you may even be lucky enough to be served with a smile!
- Official Description (provided by the hotel):
- The Waldorf Astoria New York is temporarily closed while undergoing a complete renovation and restoration. It is planned to reopen in 2019/2020. Waldorf Astoria New York will feature restored historic public and event spaces along with luxury condominiums and guest rooms and suites that will set a new standard for luxury and service in New York. ---- New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. ... more less
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- Also Known As:
- Astoria Waldorf
- New York Waldorf
- Waldorf Historia
- Waldorf New York
- Hotel Waldorf New York
- Waldorf Astoria Hotel New York
- Astoria New Waldorf York