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“very good servise”

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Waldorf Astoria New York
Ranked #258 of 467 Hotels in New York City
Certificate of Excellence
Peristeri, Greece
1 review
“very good servise”
Reviewed January 15, 2014

what a excelent hotel.we whent for my sisters birthday one to remember the hotel was very grand. just as you would imagin.lovely decor wonderful staff wonderfull decor. good food.its on park ave and lexington ave it covers a whole block.you can see all the history of all the famous people who have stayed there marilyn monro. presidents of america walis simpson and the duke of windsor,just to many to mention. a stay that will be rememberd. we stayed for 5 nights. and flew with virgin atlantic .in all a wonderfull holiday. next holiday istanbul in febuary.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank F6758WMpeterh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11,501 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
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Lymington, United Kingdom
Level 6 Contributor
244 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed January 15, 2014 via mobile

Please don't bother coming here because you've heard of the name! The staff are rude and obnoxious -sir Harry's bar is closed and the concierge didn't even know when it might open!! Peacock alley was full and we were treated very badly We've spent £4k on rooms! Never again! I'm sure there's better hotels who treat their Clients better! Terrible! The rooms are tired with peeling wallpaper and our bathroom had black spot! Avoid please! Shame but it's your fault!

Stayed January 2014, traveled on business
Helpful?
3 Thank cathiesavin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf_Astoria_NY, Manager at Waldorf Astoria New York, responded to this review, January 16, 2014
Dear cathiesavin,

Thank you for your comments. I am so sorry to hear that you were unhappy with your stay at the Waldorf Astoria, and that you found our staff to be unhelpful. We strive to provide each and every guest with an unforgettable experience, and we understand that we were unable to do this for you. I am going to follow up with you in a private message to learn more about your stay.

Thank you,
Dan Briks
Director of Front Office Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 15, 2014

I had read many reviews before our trip so I was aware of the problems of an older hotel. I did, however request a better room and Angel, who registered us, was so very nice and found us a more suitable suite since we were staying 5 nights. I can NOT tell you just how wonderful our stay was - from the cleanliness to the attention to EVERY little detail. The entire staff made us feel as if they were only there to please US and to make our time there very special - and, oh my, was it ever special. Peacock Alley was so much fun and we were given coupons which almost paid for all that we ordered! The place is a grand old lady with so much history. I would go back there in a heartbeat!!!!

Room Tip: We were there in Dec. just before Christmas and it was brimming with people. Try to be patient and r...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bloisart2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, United Kingdom
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 15, 2014

what a excelent hotel.we whent for my sisters birthday one to remember
the hotel was very grand. just as you would imagin.lovely decor wonderful staff wonderfull decor.
good food.its on park ave and lexington ave it covers a whole block.you can see all the history
of all the famous people who have stayed there marilyn monro. presidents of america walis simpson and the duke of windsor,just to many to mention. a stay that will be rememberd. we stayed for 5 nights. and flew with virgin atlantic .in all a wonderfull holiday.

next holiday istanbul in febuary.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ydk593
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 15, 2014

I recently stayed at the Waldorf for my very first time, and I was not disappointed!! It was just as elegant and comfortable as I'd always imagined. The beds were super comfortable, all of the amenities were just perfect, and the service was great! I definitely will stay there the next chance I get!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Level 6 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 15, 2014

The employees of this Waldorf are the gold standard for hotel service. Not a one skipped a beat in doing or saying what they should to get their job done. The hotel is not new and shows it age in a few areas. However I have and will always return to the Waldorf Astoria New York

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank MaryPasadena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ellwood city, United States
1 review
Reviewed January 14, 2014

Hotel is beautiful and staff are amazing! The rooms are excellent.... cant say enough positive things with respect to this hotel!! Due to totally unacceptable accommodations at the Double Tree Chelsea we moved to the Waldorf. The reservation staff went out of their way to see that a beautiful room was ready at 9:30 AM.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Sally M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria New York

Property: Waldorf Astoria New York
Address: 301 Park Avenue, New York City, NY 10022-6844
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#36 Spa Hotel in New York City
#171 Luxury Hotel in New York City
#194 Romantic Hotel in New York City
#221 Family Hotel in New York City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Waldorf Astoria New York 4.5*
Number of rooms: 1235
Official Description (provided by the hotel):
The Waldorf Astoria New York is temporarily closed while undergoing a complete renovation and restoration. It is planned to reopen in 2019/2020. Waldorf Astoria New York will feature restored historic public and event spaces along with luxury condominiums and guest rooms and suites that will set a new standard for luxury and service in New York. ---- New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. ... more   less 
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Also Known As:
Astoria Waldorf
New York Waldorf
Waldorf Historia
Waldorf New York
Hotel Waldorf New York
Waldorf Astoria Hotel New York
Astoria New Waldorf York

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