My wife was attending a conference in New York, so we elected to go up a day early and make a fun trip of it. (See my review of Colicchios for an outstanding restaurant). I'd never stayed at the Waldorf before, so decided to burn up some Hilton points for a night of luxury. Alas!
We got off to a bad start when we arrived at the front entrance, jumped out of the cab with our one large bag, and .... no greeting, no bellman, no offer to take the bag. We proceeded to check-in, waited for 5 minutes, and we served by the charming Laura, we gave us two $20 drink coupons to celebrate a birthday. Our room, however, wasn't a reason to celebrate. For a "Superior King" it had a less than superior view of the building opposite, was in need of maintenance, and there was nothing special or superior about it. (It also bothered me there was no turn-down service)
Reading some other reviews there seems to be a general opinion that the grand old lady is showing her age and the tightwad finances of the owner. Our room had a leaky shower, a burnt-out bathroom lamp, one bedroom lamp totally missing a bulb and numerous chips and dings in the paint and woodwork. They also - and this may seem a weird comment - had the cheapest toilet paper I have ever seen in a hotel.
Nevertheless, we decided to make the best of it and went downstairs to the Peacock Alley bar to use our coupons and get a snack. The services was brusque, to say the least. We ordered a cheese plate, and it appeared on our table, no explanation of the cheeses and what the sides were. For a $24 plate you'd expect something better.
The setting itself is very affluent and the lobby and fittings around the ground floor look gorgeous - plenty of grandiose gold on display. That's the most positive thing I can say.
As far as advice, I'd say be very explicit in what you want in a room, and upon check-in ask exactly what view you have and the size of the room. (they are famous for having some "shoe-box" sized rooms. If you are looking for cab at night, be prepared to be "up-sold" to a limo/car for $40, as the staff don't seem to be amazingly good at snagging a cab for you.
Bottom line is that I doubt I will be returning here - compared to several other Waldorf-Astoria's I have stayed in, they are way behind in service, attitude and general upkeep.
- Official Description (provided by the hotel):
- The Waldorf Astoria New York is temporarily closed while undergoing a complete renovation and restoration. It is planned to reopen in 2019/2020. Waldorf Astoria New York will feature restored historic public and event spaces along with luxury condominiums and guest rooms and suites that will set a new standard for luxury and service in New York. ---- New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. ... more less
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- Also Known As:
- Astoria Waldorf
- New York Waldorf
- Waldorf Historia
- Waldorf New York
- Hotel Waldorf New York
- Waldorf Astoria Hotel New York
- Astoria New Waldorf York