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“A very grand and very old lady”

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Waldorf Astoria New York
Ranked #256 of 466 Hotels in New York City
Certificate of Excellence
Zurich, Switzerland
Level 4 Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A very grand and very old lady”
Reviewed January 1, 2013

Among the many old grand old ladies I stayed at during the last 20 years, this one might be the one with the grandest aura. What comes on top: straight after walking up to the front desk I was given a major upgrade to a corner suite on the 5th floor. Given that I was offered such a generous suite I should not complain. Nevertheless, I will take the liberty to be frank and free.

I had to look for it all by myself since at midnight nobody was available to show me to my room or perhaps this much cherished service is no longer practiced at the Waldorf. Anyway, I literally was swept of my feet when I entered my room and slipped in the entrance hall of my suite. After that I had a sore back for serveral days... and was all the more happy to have a spacious room to stay in.

The look and feel of my suite resembled much of what we see in the movies of the 40ies and 50ies (as in "Week-End at the Waldorf" of 1945 for example); I would not have been surprised if Lana Turner or Ginger Rogers would have stepped out of my double winged bathroom doors... The comfortable bed and sofas, the pastel colours, the faux antiques - it's all there spread out before you with lots and lots of patina.

So one can definitely still sense the elegance and splendour of gone by days in the decor and furnishings - but as so many of my co-authors noticed - as of 2012 it's quite dowdy and in my case unfortunately also dirty (i.e. old tooth paste left overs on sink, sticky stains on coffee table, dust bunnies and even a broken cloth hanger lying on the floor in the hallway - it all seems to have gone unnoticed by the house cleaning staff. And yes, the plumbers have to be called whenever you want to fill that bathtub it seems... 18 (!) minutes cold running water until it turned warm (but not hot). The staff was in my case approximately of the same make.

So my "average" rating is mainly due to the still comfortable furnishings and well sized rooms as well as the excellent location - but definitely not for cleanliness or staff friendliness (except for a very gentle young Irish receptionist).

Room Tip: In this particular case: the bigger the better I'd say...
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank solid_smile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAMeg, Public Relations Manager at Waldorf Astoria New York, responded to this review, January 10, 2013
Thank you for choosing to stay with us and experience our historic hotel while in New York City. We appreciate your input as new perspectives help us to best provide the complete and anticipatory service our guests expect from our brand. We strive to provide world-class service in inspiring environments and hope you will accept our sincere apologies for not succeeding in the former. We will use your account as part of our on-going training in an effort to provide the level of hospitality you deserve. We are glad you were able to enjoy our iconic hotel and convenient location and we hope you will consider staying with us again should you return to the city in the future.

Thank you again for your input,

Meg Towner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 1, 2013

A fabulous Hotel and a true icon of New York. But the small details make the difference. Our room for 9 nights on the 7th Floor had intermittent issues with the Air Con system and spent half the time not working. We were bought an Electric Heater that did the job but that's not the point. The room was spacious but I understand the comments about being dated.
However the staff were fabulous and very helpful and we would definately go back for another stay.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nigel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chippenham, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 1, 2013

after saving for sometime to celebrate 3 of us reaching the grand old age of 50 we could not wait to experience the 'most prestigious' hotel in New York. Sorry not the case in our experience - customer service was the worst I have ever experienced. Although beautifully decorated for xmas on the ground floor the rest of the hotel was very tired and in great need for updating - staff included. We could not even enjoy our vastly over priced gin and tonic ($70 for 4) in the only bar open at 4.30pm - to be told have to wait 30 mins for a seat so perhaps we would wish to take our drinks to our room?? Although accommodation booked for the 4 of us only supplies for 2 people provided and house keeping surprised when asked to provide additional supplies. So disappointing for what was a super winter break - will not return to waldorf next time but will return to new york.

Room Tip: ensure room sufficient for numbers booked for
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  • Stayed December 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sandy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAMeg, Public Relations Manager at Waldorf Astoria New York, responded to this review, January 5, 2013
Thank you for celebrating your important birthday with us. We are honored to be a part of your memory and regret we did not make a better impression. We strive to provide our guests the best in world-class service and accommodations and we are sorry to hear we fell short of your expectations. We will keep your suggestion for refreshments in mind as we continuously look for ways to deliver that singular Waldorf experience. We hope you enjoyed the rest of your stay in New York and that you will consider visiting us again should you return in the future.

Thank you and Happy Birthday!
Meg Towner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hockessin, Delaware
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 31, 2012

The ground floor is wonderful! Decorated for Christmas; helpful bellmen, welcoming check in.
Then I went to my room on the 13th - yes the 13th - floor. The room was dated and dowdy. The carpet a Victorian pattern of checkered chintz that left white socks dirty when walked on. The furniture a mix of faux French Empire with a swathe of cables clumsily bandaged together with white duct tape plainly visible under the spindly legs of the desk.
Went to take a bath: plug did not work and showerhead was hanging from the wall. Called housekeeping and they said 'someone will be right up.' Of course they never came. Called next morning and the plug was fixed..it would keep water in but would not let it out. Coffee arrived and the order cost three times the price quoted on menu. Oh, well!

Room Tip: Don't stay on the 13th floor.
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Maureen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAMeg, Public Relations Manager at Waldorf Astoria New York, responded to this review, January 5, 2013
Thank you for sharing feedback on your recent stay with us. We appreciate your insight and apologize for the poor condition of your room. We strive to provide our guests the highest quality service and accommodations and we regret this was not your experience. Having shared your comments with our facilities team, the necessary maintenance is being performed and we will work to prevent similar issues moving forward. We are glad you were able to visit us during the holidays and see our beautiful hotel decorated for the season and that you found our staff to be friendly and welcoming. We hope that you will consider staying with us again to experience the world class hospitality and inspiring surroundings we are known for, should you return to the city in the future.

Thank you,
Meg Towner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 31, 2012 via mobile

Iconic, beautiful. I could go on. This is a fantastic hotel. I read people saying it's tired but you update it and it's gone. Things can still be beautiful when they're asleep!!! Staff were delightful. Will definately return at the earlist opportunity

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank t3dst3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 31, 2012

Stayed 4 nights at the Waldorf for the International Debutante Ball December 2012. We have stayed all over the world in various classes of hotels and the Waldorf needs an update ASAP. Our room smelled as you entered. The 2 closets were spacious but each one had an odd odor to cover up the smell of mold. The bathroom heater did not work and they brought us a space heater so we could bathe/shower. We ran it 24/7 so that our toes didn't freeze to the tile floor! There is only 1 small coffee cafe for breakfast that was buffet only at $45 pp. We waited 30 minutes for a drink in the Bull & Bear Bar and the food service was awful. Both on check in and check out the computers "were down", causing large delays in getting in and out of your room. The Sunday brunch is set up in the main lobby and made it difficult to come/go on Sunday. The hairdressers were excellent in the Spa and the rooms we had were clean.

Room Tip: Corner rooms are largers
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAMeg, Public Relations Manager at Waldorf Astoria New York, responded to this review, January 5, 2013
Thank you for staying with us and sharing your experience via TripAdvisor. We apologize for the unpleasant smell you encountered in your room and we will have our housekeeping team work to better freshen this space. We are sorry for the delays in front desk and restaurant service and we will use your comments in our ongoing training as we strive to provide the world class hospitality you expect from our brand. It is our goal to provide the highest quality service in inspiring locations and we will continue in our efforts to do so. We are glad you found our spa comfortable and that our staff was friendly and welcoming. We hope to have another opportunity to serve you, should you return to the city in the future.

Thank you,
Meg Towner

Meg.Towner@waldorfastoria.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterbury Center, Vermont
Level 5 Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 30, 2012

We got a good rate for our room over Christmas. Overall the hotel was just fine. There was a long wait in line to check in, mentioned by others, but good natured and helpful staff at the front desk. The room was quite hot, but easily remedied by turning off the heat. The good thing about an old hotel is that the windows open to provide good venilation. Skip the hotel bar, it's too small to find a seat and closes early, but the hotel is in a good location with lots of places to eat and drink nearby day and night. No coffee in the lobby in the morning, but two places within a block, one of which opens at 5 AM. Internet in the room was too pricey, but there was a free wireless connection in the lobby. We will definitely go back if we can get a room at a good price.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 227RV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAMeg, Public Relations Manager at Waldorf Astoria New York, responded to this review, January 7, 2013
Thank you for staying with us and sharing your experience via TripAdvisor. We appreciate your kind words and we will keep your comments and suggestions in mind as we constantly work to improve our guests' experience. We value your patronage and look forward to having you back the next time you visit New York.

Thank you,
Meg Towner

Meg.Towner@waldorfastoria.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria New York

Property: Waldorf Astoria New York
Address: 301 Park Avenue, New York City, NY 10022-6844
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#34 Spa Hotel in New York City
#172 Luxury Hotel in New York City
#192 Romantic Hotel in New York City
#219 Family Hotel in New York City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Waldorf Astoria New York 4.5*
Number of rooms: 1235
Official Description (provided by the hotel):
The Waldorf Astoria New York is temporarily closed while undergoing a complete renovation and restoration. It is planned to reopen in 2019/2020. Waldorf Astoria New York will feature restored historic public and event spaces along with luxury condominiums and guest rooms and suites that will set a new standard for luxury and service in New York. ---- New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. ... more   less 
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Also Known As:
Astoria Waldorf
New York Waldorf
Waldorf Historia
Waldorf New York
Hotel Waldorf New York
Waldorf Astoria Hotel New York
Astoria New Waldorf York

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