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“Really tired and mediocre”

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Waldorf Astoria New York
Ranked #259 of 466 Hotels in New York City
Certificate of Excellence
Chicago
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Really tired and mediocre”
Reviewed October 9, 2012

Don't believe all the hype about this place. It's in dire need of a top to bottom cleaning and refurbishing. The whole place is tired looking. The carpets in the rooms and hallways are worn. The one chair in our room (an upholstered, high-back, desk chair) was completely worn and almost unusable.

The linens are wonderful -- but I don't like a soft bed -- and this bed was way too soft. The draperies are tired and look dusty.

The hallways are also tired and need new carpet and painting. New lighting is needed in both the room and the hallways.

The elevators are barely functional. You wait for about 15 minutes to get an elevator from your floor to the lobby. There seems to be no problem going the other way. But apparently the down elevator buttons on the guest floors don't signal the car to stop. So you end up using the up button to catch an elevator, ride to the top and then go down. It was annoying.

My advice -- do some research -- find nice accomodations. They are out there. When you're paying this kind of money, you shouldn't have to stay in worn, dingy rooms.

  • Stayed October 2012, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
2 Thank PaulM1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Staten Island, NY
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 8, 2012

The hotel is a part of history yes and the public rooms are grand. But in this day and age the powers at large arent into custome service or reputation in the future.

ROOM
My wife and I had an odd shaped room which had an alcove with a couch jammed in the corner making no sense to any deco. The couch was old, dated and something you would find in a dumpster. The shower was the size of a telephone booth if anyone remembers what that is. The heat was non-existant and the room was cold. The curtians were well worn and ripped. (room 1701) I travel a lot so IM not some dummy

SERVICE
i wanted coffee at 620 am and didnt want room serive to wake my wife up so I went to the lobby. NO COFFEE itll 7 I was told to go to the Starbucks located in the Marriott two blocks away.
Despit the hotel being "fully commintted" the wonderful "Harrys bar" was closed on Sunday nights....really? The in room mini bar features $20 for a can of beer $10 for a water

NO HOT TUB
Unless you join the spa for the day. $$$$

THE STAFF
Very nice all around but the problems that they deal with comes from the top of the chain whom only sight is $$$$ really $95 for brunch? The Bevely Hilton provides free coffee until the shop opens so does the Chicago Hilton NOT NY

If you go be prepared for grand public room but the hotel rooms tired. I do not understand how such an icon like the Waldoff could be in this kind of dissary. sad but the future of travel

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fdny911golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Level 6 Contributor
108 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed October 7, 2012 via mobile

Assuming you want to stay in (noisy at all hours) Midtown, this Art Deco palace still has a lot to recommend it. Rooms may be a little passé for some tastes, but they are very large, and the charm of the staff consistently reminds you this is a veritable Noo Yoik institution.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Acer sed justus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 7, 2012

This iconic hotel is beautiful and charming. It is a lady of a hotel that boasts a grand entrance and spacious rooms. In a modern, fast paced world, it is nice to sit in the elegant lobby and imagine the stars, presidents and famous people who passed through her opulent hallways. A true treat sitting in one of the greatest cities in the world!

  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
Thank Anjeanette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 7, 2012

We booked this hotel through Expedia at the very last minute because of the great deal we were able to get. When you step into this hotel, it really is like stepping back in time. Everything is so elegant and grand and you can imagine the many people that have passed through over the years. The room was neat and clean and the beds were very comfortable. Although, our bed was a full-size and a little tight compared to our king-size bed at home. Loved the big sitting window sill!

  • Stayed July 2012, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Marlo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 6 Contributor
105 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed October 6, 2012

Had a great experience checking in. Cedric at the front desk was super nice and was kind enough to give me an upgrade to a jr. suite.

Room was clean and well equipped.

Only downside was that my room was on a low floor and picked up a fair amount of street noise (ambulances, etc...)

Room Tip: ask for a room on a renovated floor.
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TUCK1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level 4 Contributor
26 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 6, 2012

To visit the Waldorf is to step back into time, a time of elegance and grandeur, of Bogart and Bacall, Gable and Marilyn. It is, quite simply, necessary in one's life to stay at the Waldorf,
to gaze at the winding stairwells, the elegant lobby, to have a taste of life at its finest, its most elegant and charming. Every wish is granted, every dream comes true. It is, after all,
THE WALDORF and nothing else matters.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FABULOUS4414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria New York

Property: Waldorf Astoria New York
Address: 301 Park Avenue, New York City, NY 10022-6844
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#36 Spa Hotel in New York City
#172 Luxury Hotel in New York City
#194 Romantic Hotel in New York City
#221 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Waldorf Astoria New York 4.5*
Number of rooms: 1235
Official Description (provided by the hotel):
The Waldorf Astoria New York is temporarily closed while undergoing a complete renovation and restoration. It is planned to reopen in 2019/2020. Waldorf Astoria New York will feature restored historic public and event spaces along with luxury condominiums and guest rooms and suites that will set a new standard for luxury and service in New York. ---- New York’s grandest landmark hotel, the city's first sky-scraper hotel opened on October 31, 1931, and is still delighting visitors with its elegant Art Deco accommodations. ... more   less 
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Also Known As:
Astoria Waldorf
New York Waldorf
Waldorf Historia
Waldorf New York
Hotel Waldorf New York
Waldorf Astoria Hotel New York
Astoria New Waldorf York

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