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“Internet $14.95 PER DEVICE! Beware of promotions with hidden costs!” 2 of 5 stars
Review of Shoreham

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Shoreham
Ranked #314 of 478 Hotels in New York City
Washington DC, District of Columbia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Internet $14.95 PER DEVICE! Beware of promotions with hidden costs!”
2 of 5 stars Reviewed July 24, 2014

Just returned from a 4 night stay in a suite with my two kids. I thought the room rates I had secured through their SUMMER promotion were great, but was really disappointed to learn about the undisclosed high internet charges ($14.95 PER device). Considering that each of my kids and I brought our own electronic gadgets, that was certainly a very unwelcome surprise. The suite was very large (which is unusual for NY), but very out-dated (carpet and wall covering were stained and falling apart). My son was sleeping on the sofa bed - the hotel staff made his bed and provided a disgusting piece of blanket (ripped and old). I remade the bed in a way to ensure my son didn't have to touch the blanket during his sleep. The bathroom was minuscule (in sharp contrast to the overall size of the suite). Finally, the room lacked storage space for storing our clothes. There was no hair blow-dryer in the room, and when I called to request one, the front desk told me they were out of it! Fortunately somehow one turned up and eventually they brought it to our room. Basically, the suite room in this hotel has only two positive attributes: the room itself is spacious and the hotel is in a great location. No, I will never stay there again... even if they decide to provide free internet!!!

  • Stayed July 2014, traveled with family
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
Helpful?
3 Thank ilanafog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Shoreham, responded to this review, July 28, 2014
Dear tlanaf0g,

Thank you for taking the time to write about your recent stay at The Shoreham. We are sincerely sorry to hear that the visit did not reflect the high standards that we set for our hotel. We value your comments and we will take whatever steps we can to correct the problem. I welcome the opportunity to reach out to myself directly , and sincerely hope that you will provide us with the opportunity to restore your faith and regain your confidence in us.

Regards,
Lisa Grossberg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (265)
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Cairns
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 21, 2014

Travelling with our son we booked the Junior Suite for a great extended rate (8 nights) through the hotel direct. At check in, staff were very efficient & room on the 8th floor was ready early. Air-conditioning not working in the room so we reported it to Reception on our way out for the afternoon. Returned at 10pm and air still not working, contacted reception who didn't know anything about it but followed it up. Called maintenance at home & found it couldn't be fixed so we had to move rooms. A shame this wasn't passed on at change of shift but as we didn't get back until late we would have still been moving rooms at 10pm regardless. Moved down to the 3rd floor - same Junior Suite but so much bigger! King bed instead of a Queen & Bathroom much bigger and had the most amazing shower, 3 jets and after long hot days walking around NYC it was a welcome relief as was the jet tub. Location of this hotel is great - just off 5th Ave shopping, only 2 blocks from the park, plenty of both pricey and cheap food options right downstairs. Nearest subway is two blocks away but many sights were in walking distance. High charges for internet in the room, and you pay per DEVICE not per room but it is free in the lobby and they have many lounges and places to sit. The bar downstairs had great service the few times we used it for a quick drink & tapas. Staff at reception very helpful in booking car services and directions to nearest supermarkets etc. Would recommend this hotel to anyone looking for a great price on a decent sized room in NY who is travelling with a child.

Room Tip: If booking the Junior Suite - ask for the 3rd floor, same room but bigger and better bathroom with a...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
1 Thank MrsLatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Shoreham, responded to this review, July 28, 2014
Dear MrsLatts,


Thank you for taking your time and leaving us a Trip Advisor review. We’re delighted you chose to stay with us. We always want to make sure all of our guests have a pleasant stay. If you choose to visit us again, check out our special packages for great deals. We’ll also point you towards our favorite places to drink and dine throughout Manhattan. We hope to see you both again in the future!


Regards,
Lisa Grossberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsford, NY
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 21, 2014

Spent two nights at this hotel July 13-14. My room was small but adequate.

The pros: The hotel was clean, the staff friendly, and the location decent.

The cons: The bathroom is tiny and there is no counter space to set down your beauty products - so I had to keep them on the desk. The first day there were no washcloths, and I had to call down for maintenance to fix the temperature controls on the air conditioning as they did not work. It took two calls and an hour for someone to appear. The next day - the outlets stopped working. I tried to call down to report this...but it's a cordless phone, so it didn't work either! I had to get in the elevator and go down to the desk. The woman replied that it was common and had to have maintenance meet me in my room to reset a switch.

The hotel does not have an ice machine, so if you want ice, you call down and someone brings you a bucket of ice. Seems like more of a nuisance to them than necessary.

I made the mistake of eating breakfast in the "restaurant" one morning. It's really their bar and all of the tables and chairs are low coffee type tables and lounge type couches...not very conducive to breakfast and the newspaper.

Would I stay here again? Probably not...there are so many places to choose from in NYC, I think I would spend my money elsewhere.

  • Stayed July 2014, traveled solo
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank dancergirlmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Shoreham, responded to this review, July 28, 2014
Dear Dancergirlmom,


Thank you for sparing time and posting your review of The Shoreham on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our lack of communication; we pride ourselves in giving the best customer service possible. I hope that you will provide us with the opportunity to restore your faith and regain your confidence in us.

Thank You
Lisa Grossberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed July 19, 2014

Long-story-short: there is better value for money in NYC. There has to be. The hallways were so narrow, my shoulders bounced against the walls as I walked to my room. The room itself - and the bathroom, especially - was pretty spacious. But what drove me (us) crazy, was the grinding, burbling, hacking, nauseating sounds that the air conditioner made ALL NIGHT LONG. I have stayed in backpacker dives in Cambodia that had better aircon quality. Overall, this place seems like it was once trendy/hot but is now showing its age and lack of investment. Good location. But otherwise, skip it.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
4 Thank ironrooster73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Shoreham, responded to this review, July 21, 2014
Dear ironrooster73,

Thank you for sparing time and posting your review of The Shoreham on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our lack of communication; we pride ourselves in giving the best customer service possible. I hope that you will provide us with the opportunity to restore your faith and regain your confidence in us.


Regards,
Lisa Grossberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 16, 2014

Have stayed at this property several times,and recommended it to all our friends. One of the main reasons was the free delicious coffee machine-24 hours.Last 2 times we stayed--they had changed the milk to a disgusting simulated powdered milk(which ruined)the coffee,and the machine is no longer available all day. Really--this was a plus--fabulous coffe--we would pop back into the hotel during the day for a refresher coffee--very disappointed.

Room Tip: some rooms are tiny
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
1 Thank moviemom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Shoreham, responded to this review, July 17, 2014
Dear Moviemom2,


I would like to thank you for taking the time to provide our hotel with your feedback. I apologize on behalf of the hotel, for not providing you with the experience you had hoped for; please know our team has been notified of your experience and they hope for your return, so that we may make it up to you. If you decide to give us another try, please feel free to contact me and I will make sure your stay will be nothing short of perfect. Thanks you again for your time, and have a great day.

Warm Regards,
Lisa Grossberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Smith, Arkansas
1 review
4 of 5 stars Reviewed July 12, 2014

Stayed at Shoreham in July with husband and 15 year old son. Found the Shoreham by searching internet for one bedroom suite. Shoreham offered a decent price, free internet & breakfast buffett. Room was clean, maybe a bit worn around the edges but the bed was comfortable and the overall space was more than appropriate for the amount of time spent in the room. Great shower with hot water. Air unit did not cool that well, asked for a fan which made it comfortable. Staff was friendly and helpful. Great location. Would stay again.

Room Tip: Sleeper sofa was actually a futon and will only accommodate one teenager or maybe two small children...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Alesia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Shoreham, responded to this review, July 17, 2014
Dear Alesia S,

Thank you for the wonderful review. We’re delighted you chose to stay with us! We always want to make sure all of our guests have a pleasant stay. If you chose to visit us again, check out our special packages for great deals. We’ll also point you towards our favorite places to drink and dine throughout Manhattan. We hope to see you both again in the future!


Regards,
Lisa Grossberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paisley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 11, 2014

Stayed in a one bedroomed suite and have only positive views on this hotel. Room was spotless and cleaned every day of our 8 day stay to a very high standard. The location is superb, with easy access to Times square or Central park being just around the corner. My wife , daughter and I would highly recommend this hotel. The staff were also extremely helpful as and when required. all in all a superb holiday made all the better by the excellent hotel

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tammus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Shoreham, responded to this review, July 21, 2014
Dear Tammus,

Thank you for taking your time and leaving us a review on trip advisor. I am pleased to learn that you were very happy with the hotel and that out location was convenient for you. The major shops, tourist attractions, subways and restaurants definitely add a finishing touch to the hotel. I would like to invite you and your daughter back the next time you are in NYC!

We look forward to seeing you,
Lisa Grossberg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shoreham

Property: Shoreham
Address: 33 W 55th St, Just off of Fifth Avenue, New York City, NY 10019-4999
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#195 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Shoreham 4*
Number of rooms: 177
Official Description (provided by the hotel):
SHOREHAM is a fashionable retreat dedicated to the experience of design. Flat-screen monitors throughout the property feature an array of video and interactive art with vibrant images of nature in motion. The hotel offers a variety of accommodations ranging from superior to specialty suites available with king, queen or two queen-sized beds. Signature amenities include invigorating five-head hydro-massage showers in junior suites and select rooms, iJoy massage chairs, Bose Wave(R) radio CD players, Wi-Fi and flat-screen TVs. Guest room baths are appointed with high-gloss white marble tile, gray slate vanity tops, brushed stainless steel sinks with satin nickel fixtures and Philosophy bath amenities. SHOREHAM is perfectly positioned just steps away from the top shops of Fifth Avenue, Central Park, Broadway and more! ... more   less 
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Also Known As:
The Shoreham Hotel New York City
Shoreham New York City
Shoreham Hotel New York City

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