You can tell that this place used to be fantastic but now it is very worn around the edges. Rooms are clean and well provided with amenities but the finishes on everything are showing their age - scuffs and marks that should have been fixed up a long time ago.
The staff are very friendly and helpful but I have to agree with an earlier review that they are overworked - waiting at the desk means waiting while one person tries to answer both internal and external lines as well as deal with people face to face. These views aren't a one off - I stayed there over two weeks on business.
In that time I needed a new room key nearly every other day as in the evenings it just wouldn't work. Engineering came to look after the first week and it was a bit better but still not perfect.
Also, not sure how their booking system works as twice I was woken up late at night by housekeeping under the impression that the room was empty and needed refreshing for a new guest - not happy.
If a Boutique Hotel is to survive in such a competitive area it needs to offer something more than this currently does. I would not stay again in it's current state.
- Official Description (provided by the hotel):
- A quiet, tucked away oasis near Rockefeller Center in Midtown NYC, The Shoreham Hotel offers a variety of 100% smoke-free, pet-friendly, well-appointed accommodations ranging from our standard rooms to specialty suite rooms with one King, one Queen, or two double beds with deluxe Belgian linens. Signature amenities include invigorating five-head hydro-massage showers available in select rooms, access to wireless Internet and rooms offer flat-screen LG TVs. Guest bathrooms are appointed with high-gloss white marble tile and fixtures, grey slate vanity tops and brushed stainless sinks with satin nickel fixtures. ... more less
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- Also Known As:
- The Shoreham Hotel New York City
- Shoreham New York City
- Shoreham Hotel New York City