We just returned from a lovely, if not soggy, weekend in New York. The Royalton was an excellent hotel, and we definitely stay there again. Although the stay was not perfect, the issue was dealt with promptly and respectfully. We booked the hotel directly with them, many weeks before arriving. We arrived around dinner time, and dropped off our bags in our room and ran out to meet friends for dinner. We did not return until late, and it was only until the morning that we actually assessed the room. The room itself was tiny, which is not unexpected in NYC. Although small, it was very cool! But, when I opened the drapes to let in some natural light, I was shocked that not only was there a wall right up against our window, but I could not even see the sky!! When we went downstairs for breakfast, I felt the need to mention this to the front desk. Hallie was wonderful to deal with and switched our room without question or delay. We were much happier with our new room, and felt satisfied with the outcome. The rest of the staff we encountered were friendly and extremely helpful. The wait staff at both the bar and the restaurant were attentive, the door men were more than willing to run out in the rain to hail cabs, and Peter at the front desk was great! All and all, we were very happy with The Royalton, and will definitely return!
- Official Description (provided by the hotel):
- Morgans commissioned Roman Williams, to re-create Royalton's legendary lobby. The design - simultaneously sophisticated and complex - juxtaposes an icy cast-glass vestibule and brass furnishings with soft suede upholstery, thick leather walls and hide-covered chairs to create a dark, sexy and luxurious space. Design and architectural details include a mammoth floor-to-ceiling hand forged cast-bronze fireplace, a twenty-foot screen that was once part of the facade of a building in France and hand-upholstered leather walls. ... more less
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- Also Known As:
- Royalton New York Hotel New York City
- Royalton New York City
- New York City Royalton
- Royalton Hotel New York