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“Expected More”

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Hotel Plaza Athenee New York
Ranked #188 of 466 Hotels in New York City
Certificate of Excellence
Mexico City, Mexico
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Expected More”
Reviewed August 8, 2012

The hotel is ok but expected more for the name. Had the reference of the Paris hotel and was quite dissapointed. Could not say anything bad specifically simply expected more. The hotel lobby seems outdated and a bit tacky. The breakfast is average and expensive and the room service very plain. I felt i was staying at a 4 star hotel for the price of a 5 star one!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MariaHank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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658 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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malibu
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 6, 2012

We had a 1-bedroom suite and while half of the room was amazing, the other not so much.

PROS
-Location, location, location. Upper East Side less than 2 bl from CP on a quiet street.
-Super friendly staff
-Amazing bathroom, especially the extra large tub, and very large rooms for NYC
-Pod coffee maker (more on that in the cons)
-Kitchen - great to have fridge & microwave

CONS
-Our “recently renovated room” seems to have stopped half way thru – kitchen small but new and efficient, bathroom was huge and the best part of room, but the carpet in bedroom and living room was nasty! $1,200 a night and I wouldn’t even walk barefoot on it.
-Crazy expensive food. Room service, restaurant, mini bar – Don't bother. $17 for 2oz of Jelly Beans, $45 breakfast per person for mediocre food, etc. Grocery store a few blocks away and a lot of great restaurants within walking distance.
-They ran out of coffee pods!! Kept giving us decaf when we asked for caffeinated. They finally admitted they were out. I know it happens, but when my husband made a stink about it, they magically appeared. Odd, but glad they made their appearance.

Overall a good stay, but I think we’ll go somewhere newer next time.

And a note to housekeeping in every hotel in EVERY part of the world – when we move the never washed décor pillows to the closet, please leave them there. Don’t put them back on clean pillowcases. Pretty please.

Stayed July 2012, traveled as a couple
Helpful?
1 Thank in_da_bu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athenee, General Manager at Hotel Plaza Athenee New York, responded to this review, August 10, 2012
Thank you for taking the time to review your stay. I apologize if we did not entirely meet your expectations. I have addressed the coffee pod issue with the F&B Manager. Thank you for your suggestion regarding the decorative pillows-we have actually changed our standards based on your input.
Regarding the suite I would like to mention that they were fully renovated in 2010 and the living room has hardwood floors, I am unsure how you had the unfavorable impression about the carpet as it is rather new.
I hope we will be able to welcome you again and I would be happy to assist you personally.
Sebastian Wurst
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level 5 Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 30, 2012

This was our first stay at the Plaza Athenee . We booked their standard King room. I informed them when we made the reservation, that my partner & I would be staying for 6 nights, and that this was a special occasion. We were going to be in NYC for our wedding in Central Park. ( just 2 short blocks from the Hotel) When we arrived Nicole, the front office manger greeted us, and escorted us to a seat, to register. As we began, she welcomed us again, and said "congratulations on your upcoming wedding". She then informed me that she had upgraded us 3 levels and that we had one of their nicest rooms. We were then escorted to our room by a very nice bellman, along with our bags. The bellman explained all the features of the room, offered to help with unpacking, and also offered to bring ice right away. The room was perfect. Lovely linens, fine furnishings, all top notch. Turndown service nightly was great, when we went out for dinner, or the theatre, I actually think that the bed wasn't only turned down, but we had fresh sheets, as I had taken a nap that afternoon and there wasn't a wrinkle to to found when we returned!! The hotel bar is beautiful, we had cocktails there twice during our stay & took some of our wedding photos in the bar & restaurant. On our wedding night we returned to the room to find a bottle of Champagne, chocolate covered strawberries and rose petals on the bed....all compliments of the hotel. The doorman were always quick to retrieve a cab, or help with a package. Every staff member we encountered was utmost professional. The Hotel was extremely clean, and well maintained. The location could not be beat, close to the Park, in a beautiful upscale neighborhood. I truly didn't want to leave...... I WILL BE BACK !!!!!!

Room Tip: Ask for a room in the rear of the hotel.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WarrenVaughn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level 5 Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed July 25, 2012

In all of my years of visiting NY (and living here for that matter) I had never known about this hotel. After a stay at the Plaza Athenee in Paris, the name of this property caught my eye on Trip Advisor when seeking something new for a business trip to Manhattan. What an incredibly pleasant surprise.
The property is magnificent. This is old world charm in New York with all of the finest amenities.
The staff welcomes you warmly right at the door and goes out of their way to give personal attention. Checking in was done sitting down at a desk- a very personal way to begin your stay and one that lets you know that your status as an individual is important. The attention to detail is not lost at anytime.
I arrived very early in the morning, and knew that my room would not be ready. I was escorted to the lounge area personally by the front desk staff, was given a table and a server was brought to me immediately to make sure I could order coffee. This wasn't checking in standing up at a front desk and a wave goodbye. This was one member of the staff personally handing you off to another to make sure there was not a single break in the attention.
The bell staff found me in the lounge when my room was ready, with my bags already on a cart and key in hand. All I had to do was stand and follow. The bell staff, like all of the other members of this fine team were veterans- experienced and appreciative for your business.
This hotel is in my opinion worthy of all their stars. They earn it with every staff member, and every action.
The property is spotless and beautiful. The area could not be more central. This is my new hotel when visiting New York.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dkracerfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 24, 2012

I stayed here for the first time back in March and cannot wait to go back! My room was lovely and the staff treated me like a queen. On my last night I was having a drink at the bar and heading out to meet friends somewhere on the opposite end of town I had never been--the bartender went above and beyond to make sure I'd get there using quickest route possible on the subway (and this was AFTER I had paid the bill and tipped her so she just as easily could have said "go talk to the concierge").
My room was very cozy, had all the amenities and was even a decent size for NYC. The gym spacious and very clean-- it's the best I've ever seen at a hotel of that size. My room service breakfast was a little pricey ($50 for just myself) but other than that this place is worth every penny.

Stayed March 2012, traveled solo
Helpful?
2 Thank Christina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Italy
Level 5 Contributor
85 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 21, 2012

This is another good hotel in New York. I had a perfectly acceptable, though dark room. At the price it was more expensive than competitive properties on a nightly basis. I had planned to take advantage of a third night free promotion but had to leave early. For the price I could have stayed at the Four Seasons, a much nicer hotel. The Regency is a better bargain.

Service was correct but cold. I am not likely to return.

The gym is very good though the cardio machines were tired.

Room Tip: Avoid the interior rooms-- dark and depressing.
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
123 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
Reviewed July 3, 2012

The place is perfect, near Maddison and Park, outstanding the room is comfortable, quiet and clean The first choice in NYC Walking distance to most things Central Park, MOmA, Gugenheim,
Intimate bar and beautiful restaurant.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank aexcell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza Athenee New York

Property: Hotel Plaza Athenee New York
Address: 37 E 64th St, New York City, NY 10065-7003
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#30 Spa Hotel in New York City
#77 Business Hotel in New York City
#143 Luxury Hotel in New York City
#163 Family Hotel in New York City
#186 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Plaza Athenee New York 5*
Number of rooms: 143
Official Description (provided by the hotel):
Located on a charming, residential street on 64th Street between Park and Madison Avenue, Hotel Plaza Athénée is an Upper East Side luxury boutique hotel that has been a home away from home to royalty, world leaders, celebrities, executives and discerning travelers since 1984. Ideally situated in the heart of Manhattan, guests are just minutes from Central Park, Madison Avenue boutiques, galleries and museums. Elegant and refined in every detail, rich in style, Hotel Plaza Athénée offers a grand yet inviting setting where classic French inspired style meets Manhattan's uptown chic. Hand-painted murals, Italian marble, French antiques and luxe furnishings create a gracious haven. Guestrooms and suites have a distinct residential style in character with the genteel neighborhood where it resides. ... more   less 
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Also Known As:
Hotel Plaza Athenee
Plaza Athenee New York City

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