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The Pierre, A Taj Hotel, New York
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Reviews (1,931)
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Reviewed July 11, 2014

My 9 year old daughter and I stayed at The Pierre for a week in June. Spectacular hotel, fantastic service, amazing location. My daughter Charlotte particularly loved our concierge, Abraham. He made us feel extra special. We brought him a gift for his efforts...a cookie from Carlos Bakery in Hoboken. We can't wait to return to The Pierre for our next NYC adventure. Thank you very much for the wonderful hospitality!

Stayed: June 2014, traveled with family
3  Thank SanDiegoMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded July 16, 2014

Dear SanDiegoMama,

Thank you for spending the time to write a review, and express the positive experience that you had at our hotel. It is always a delight to read the reviews from our guests.

It was a pleasure hosting you and your daughter Charlotte for your Mother/Daughter trip to New York. With Central Park across the street, and all of the shopping on Fifth Avenue, we certainly make for a fun Girls Weekend.

We will be sure to share with Abraham that you highlighted him in your review. It is by reading reviews like this that inspire all of us to continue to provide the five-star service that we are known for. A cookie here and there is also a delight.

We look forward to hosting you again on your next trip to New York. Be sure to bring the whole family on your next visit!

Warm Regards,
Heiko Kuenstle
General Manager

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Reviewed July 11, 2014

Everything about the Pierre is fantastic, I have nothing negative to say. I've been to NYC many times and I would say this is by far the best hotel I've stayed at in the Big Apple. The location is really outstanding, midtown and facing the park. It's serene, yet a stone's thrown from the action. Central Park is just across the street, as is the subway station.

We ended up being given a complimentary upgrade to a park-facing room on the 36th floor, which was really amazing. The service is truly top notch, many of the staff knew our name and there were always smiling faces. The hotel sent up a delicious chocolate cake for our anniversary, which was a very nice touch. The bed was unbelievable, I wish I could find out their secrets! Have never slept so well in a hotel bed. There is free coffee and pastries available in the lobby for early risers - disappears around 8am, but handy if you're going out for an early walk.

My only minor complaints, but expected in a luxury hotel, was having to pay for Wi-Fi, and very expensive room service.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Scruff2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded July 16, 2014

Dear Scruff2727,

First and foremost, happy anniversary! We thank you for sharing your feedback from your most recent stay with us. It is a true honor to be considered one of the best hotels that you have stayed at in New York. We are delighted that you were able to enjoy a Central Park room, and that you enjoyed the exceptional service that we are known for. We truly have the best people working in our hotel.

We thank you for your feedback regarding the wifi. Please know that we are making the effort to adjust our wifi policy so that we can better accommodate our guests.

We look forward to hosting you again on your next trip to New York.

Warm Regards,
Heiko Kuenstle
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

Fantastic hotel with great service - especially the shoe cleaning overnight!

Location - needless to say fabulous.

The staff in the lifts are a little over the top but I guess that's part of the Taj service levels.

  • Stayed: November 2013, traveled on business
    • Value
    • Rooms
    • Service
1  Thank crath2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded July 16, 2014

Dear crath2013,

Thank you for sharing your experience from your latest business stay with us! We are delighted to hear that you took advantage of our shoe shining service, and that you enjoyed our elevator attendants.

Did you also know that you can request to have a printer brought to your room? We provide additional amenities such as that in order to ensure all of our business travelers have the essentials that they need.

We look forward to hosting you on your next stay. Hopefully, it will be for pleasure, and not business.

Warm Regards,
Heiko Kuenstle
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

We stayed over the July 4 weekend. This was the first time at the Pierre and I must say we will only be coming back here. The service, from the front desk to the porter to the front doorman were amazing (made us feel like family and royalty at the same time). I must confess, this single aspect was soo dominant that all our stays at the Ritz, PP pale in comparison.
We also were upgraded, never asked, they infact came to take us on a tour of the new room to see if we wanted it!
The restaurant was upscale, the food was excellently prepared, Their complimentary car chauffeured service was that added touch... did I mention the service, lol, super friendly and ready to go beyond and treated our daughter like a queen. Simple example, ordered an iron, within a MINUTE someone was there and brought it in, set it up and all for us.
Location, Central Park entrance across the street, Barneys and BF Goodman minutes at most, the Met, 15 minutes walk along Central Park.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank mummum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded July 9, 2014

Dear mummum,

Thank you for this lovely review. We are thrilled to read that you enjoyed your stay during the holiday weekend, and that you were able to experience the five-star service that we strive to provide to each and every one of our guests.

We are delighted to read that you enjoyed your upgrade, as well as the many different amenities that we offer at The Pierre. We thank you for highlighting our great team. They are truly the best. It is reviews like these that inspire all of us to continue to strive to provide exceptional service.

We hope that we have the opportunity to host you again in the near future.

Warm Regards,
Heiko Kuenstle
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

Just returned from the Pierre in New York. Lovely hotel opposite Central Park. We had a park view room and were our on the 38th floor which i found rather daunting and without a fuss they changed our room to the 12th floor where I felt much more grounded! Very spacious room, huge bathroom and attentive staff. Very comfy bed and nice bathroom products too. Thank you.

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank MartineDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this reviewResponded July 9, 2014

Dear MartineDavis,

Thank you for spending the time to review our hotel! It is certainly an honor to read about the experiences from our guests. We are delighted that we were able to place you in a room that made you feel more comfortable.

We look forward to the next opportunity that we have to host you.

Warm Regards,
Heiko Kuenstle
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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