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“Great Location and fantastic service” 4 of 5 bubbles
Review of The Pierre, A Taj Hotel, New York

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The Pierre, A Taj Hotel, New York
Ranked #14 of 467 Hotels in New York City
Certificate of Excellence
New Delhi, India
Level Contributor
112 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great Location and fantastic service”
4 of 5 bubbles Reviewed April 2, 2014

The best way to get a favourable review is to upgrade the guest to a suite. The feel good factor alone will ensure the property gets a great review. That is in fact what happened to me. So, I got a fantastic suite, complete with a small sit-out, kitchenette, et al. Of course all this wasted on me since I was travelling single and on business. If this had happened while the wife was with me, I would have impressed her for a change (of course it never happens then). The flipside was that the room did not face Central Park although the property is across the road from the park. Great service with a turndown facility in the evening (I have previously written that you get great service in New York only in hotels exceeding $600 a night) which was a surprise. Breakfast is a weak link (like most top class US hotels) but fortunately there are several diners close by. In fact I think that the lousy breakfast facility in US hotels ensures great business for the diners and Starbucks in the vicinity of such hotels. I would recommend this great New York property for its location, size of rooms, service and contemporary interiors.

Room Tip: No harm in asking for a room facing the park
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  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GoggleEyedTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,548 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (255)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Berkshire, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 31, 2014

On arrival at the Pierre we was upgraded to a suite. The room was excellent, spacious, very clean and very comfortable.
Staff were very polite and helpful.
There was no tea and coffee making facilities in the room, which would have been better.
close to Central Park make this hotel an ideal location.
Overall we had a great stay at the Pierre and would definaltly stay again.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 31, 2014

My family and I stayed at the Pierre this past weekend for a very special family occasion (my mother's birthday). Despite the hotel being a bit pricey, we wanted to stay there because of our past experiences: when you stay at the Pierre, you are treated like you are the only guest there. A young woman named Ai absolutely made the stay for us. From booking the rooms, to check-in, to every little detail surrounding my mom's birthday celebration, Ai made sure that everything was executed flawlessly. We did a bunch of special things outside of the Pierre as well, but thanks to Ai, my mom will remember her stay as the highlight of the trip.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mnagelberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed March 30, 2014

Wow! Just wow.A fabulous hotel run by equally fabulous people.Just returned from staying at this hotel and can honestly say its the best hotel ive ever stayed in,and as an Ex Flight attendant ive stayed in many.
We were upgraded to the most beautiful room with sweeping views of Central park and the city.Waking up and going to slept with these view was just breathtaking.It was my daughters birthday and she was presented with a Delicious chocolate cake and balloons in the room.The staff are very helpful and polite and more than happy to help with any requests.
I am definitely going back next year for my 50th and am already counting down the days.

Many Thanks to the Pierre for making our trip a memorable one.

Room Tip: We stayed in room 3605.High floor. lovely room with amazing views.Very quite.
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  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Penny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, April 1, 2014
Dear Penny B,

Thank you for taking the time to write this wonderful review. Being that you are an ex-flight attendant and a seasoned traveller, you have witnessed many different hotels and experienced many different kinds of customer service, so your word means a lot to us.

We are thrilled that we could upgrade you and your family to a park view room, and make your daughter's birthday even more memorable with a decadent chocolate cake.

We would love to welcome you back for your 50th. It would be an honor for us to have the opportunity to help you and your family celebrate more momentous occasions.

Warm Regards,
The Pierre General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 bubbles Reviewed March 27, 2014

We celebrated my Dad's Birthday in New York, the hotel was excellent the customer service was absolutely great the very nice lady "Ai" made our stay extra special by sending cake and flowers on his birthday to the room, that made it so so special for my dad!! Thank you so much to make my dad's 80th birthday so special! We will come back to your hotel.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank parddk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, April 1, 2014
Dear parddk,

Happy birthday once again to your father! At 80 years young we are delighted to have had the opportunity to help him celebrate. We will be sure to let Ai know how grateful you are for her bringing our special surprise for you father.

We look forward to welcoming you back to our hotel. We would be delighted to have you again.

Warm Regards,
The Pierre General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed March 25, 2014

For the first time in 7 years my wife and I took a trip without the kids and it was amazing thanks to the Pierre. We arrived really early on Friday and the staff were able to get our room ready by the time we finished lunch in Central Park. Its a great location and access to everything is a only a few mins away. The concierge was super helpful in getting tickets and recommending places to see and eat.

The room was cozy with a great view of Central Park and the bed was heavenly!

Wish we had a chance to use the courtesy car but it was being used every time we tried.

Can't wait to head back to the Pierre.

Room Tip: If you want to splurge get a park view room. Its high up so its quieter and the view is awesome.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MovingTeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 24, 2014

My wife and I recently celebrated a special anniversary weekend at The Pierre. The accommodations are superb and the location is spectacular, but it is the level of service and people that truly makes this a special place. Thank you for your commitment to "wow" customer service.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiko K, General Manager at The Pierre, A Taj Hotel, New York, responded to this review, March 27, 2014
Dear Jim R,

First and foremost, happy anniversary! Thank you for sharing such kind feedback with us. It is through this kind of guest feedback that our team at The Pierre is inspired to continue to provide the best possible customer service.

We look forward to welcoming you again, and hope that you will return to celebrate another momentous occasion with us.

Warm Regards,
The Pierre General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Pierre, A Taj Hotel, New York

Property: The Pierre, A Taj Hotel, New York
Address: 2 East 61st Street at Fifth Avenue, New York City, NY 10065
Phone Number:
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in New York City
#16 Romantic Hotel in New York City
#37 Family Hotel in New York City
#44 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Pierre, A Taj Hotel, New York 5*
Number of rooms: 189
Official Description (provided by the hotel):
Landmark hotel on Fifth Avenue in New York City. ... more   less 
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Also Known As:
The Pierre Hotel New York City
Pierre New York City
Pierre Hotel New York City

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