From the moment we checked in, The Pierre, now a Taj Hotel, was an absolute pleasure (thus the title, even though India is a democracy and doesn't have pashas!). I have stayed there many times over the past 30 or so years including when it was a Fairmont (I think that was the chain), and this time, unter Taj management, was my best stay there ever. No matter which entrance you use, 5th Avenue or a side one, there is a doorman eager to open the door and say "welcome back," and this personal attention is evident throughout one's stay. For those who are unfamiliar with this gem, it is on 5th Avenue and 61st Street, facing Central Park and caddy-corner from The Plaza.
When we checked in (Easter weekend), Monica wished me "Happy Birthday" (I found out later that it was noted on our reservation but also a friend had sent flowers that were waiting in our room), and when I asked if an upgrade was available (we had booked an amazing rate using "Whatahotel.com!" that included continental breakfast, $100 per room food and bev credit, wifi, and upgrade if available--best website ever for 5 star hotels!), she said with a delightful little smile that we might have to wait a little, but that she could put us in a suite. Of course we said yes!
We gave them my cell number and went out to explore. Apparently, our rooms were ready just a few minutes later (it was only about 10am--5 hours before check in time), so Anna, another front desk specialist, called my mobile (which I forgot to take off airplane mode), checked all the rooms and restaurants near the lobby, looked up our reservation for an alternate number, left a message, and when that too failed, diligently kept a lookout to tell us the moment we walked back into the Pierre that our rooms were ready...she was so enthusiastic and diligent, I could already tell this was going to be a wonderful stay...and it was!
The service at The Pierre is spectacular and very "old school." If you are a do-it-yourself kind of person, this may not be the place for you. They try to anticipate your every wish and race to do it for you, from opening every door, to replacing ice every day without asking, from newspapers to slippers next to the bed, it's like having a huge staff at your personal mansion. You can't even push the elevator button yourself...there are elevator operators, some of whom have been there over 20 years. Willie, our bellman, could not do enough to insure our comfort and happiness in our 3 room TOTALLY AWESOME suite!
It was beautifully (and recently) decorated in relaxing tones of beige and tan with a giant wall of closets (a full wardrobe) in the master bedroom. There was a welcome note and a gracious platter of fruit. The bathrooms were some of the nicest I've seen with gorgeous marble, separate bath and mega shower, plenty of storage, and as my daughter noted, fabulous Molton Brown toiletries that were so generous, they might have been too big to carry on the plane!
So began a fantastic long weekend, and they did not falter or disappoint in even the tiniest detail for the next 3 days. Breakfast each day was downstairs at Sirio (same group as Le Cirque and Osteria) and was both fast and perfectly delicious--could not have been improved upon! My husband and I went to the lounge downstairs after our dinner out on Saturday night, and the bartender actually made an after dinner cocktail in my honor, wrote the contents on a coaster, naming it "The Paige." It could have seemed cheesy, but instead was totally charming!
All of the reservations that the concierge desk made for us were exactly as we wished and we were given marvellous tables, I assume because the concierge staff had a great relationship with those establishments.
We did not use the spa since we were only there for 3 days, but will be sure to try it next time.
It was an exceptional stay. I can't imagine why anyone would stay anyplace else--especially a mega hotel like The Plaza which is right across the way. The Pierre is opulent and elegant in its furnishings yet personal and quietly enthusiastic in its guest interactions...absolutely the perfect combination for someone who does not mind being waited on hand and foot and completely surrounded by gentle good will...why, I guess that would be moi!
PS--try booking through "Whatahotel.com!" Amazing deals, and it ONLY carries the very best 5 star hotels...where have you been all of my life?!
- Official Description (provided by the hotel):
- Landmark hotel on Fifth Avenue in New York City. ... more less
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- Also Known As:
- The Pierre Hotel New York City
- Pierre New York City
- Pierre Hotel New York City