This hotel is highly ranked, but it is more about the location than the hotel itself. First, the positives, the hotel is located near fabulous shopping, and Central Park - great location! The decor of the rooms is understated and elegant, the sheets, towels and toiletries are of very good quality. The front desk employees are very helpful at check in. The negatives include: the bathrooms are extremely small, which is, of course common in NY, but the worst thing is the sinks are so small that you cannot wash your face easily. The concierge is not helpful, for example, we asked what time the stores open on a Sunday and she was completely unwilling to make any effort to investigate for us. When we ordered room service we specifically asked for cream with the coffee and none came. Also, our adjoining room had turn down service arrive while they were in the room and the person came in and didn't ask if it was ok, and then proceeded to enter the bathroom while she was getting ready. My room did not even get turn down service. The lobby is not special at all.
So, for the money, there are other 5 Star hotels that are a better value.More
- Free Wifi
- Breakfast included