We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful Total Experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Westin New York Grand Central
Ranked #218 of 467 Hotels in New York City
GreenLeadersBronze level
Cape May, New Jersey
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wonderful Total Experience”
5 of 5 bubbles Reviewed October 31, 2013

Great experience. Love the location. Centrally located. The hotel was lovely, our room was spotless. Huge pat on the back for Lilly at Front Desk. She is a star! who represented Westin better than any other front desk person I have ever met! Loved being greeted by someone who knew their job, was professional and sweet at the same time. We have stayed at the Westin on 8th and, although it too is a great hotel in a great location, it felt less personal. This Westin managed to make a big hotel feel like a home away from home. Will definitely visit this Westin again.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, November 4, 2013
WOW! I am so happy to hear Lily offered you the Starwood level of service we aim to provide. We at The Westin New York Grand Central understand how important it is to offer that first impression into our property. We want our guests to feel a warm welcome at their home away from home.

I am so happy you not only enjoyed our location near Grand Central Station offering you an easy commute throughout the city, but also enjoyed the level of service we provide as well. We treasure and value every guest that enters our doors and I am happy to hear Lily was able to provide you that level of attention.

She will certainly be recognized for her efforts. Lily and all of us here hope to see you back here with us again soon.

Thank you,

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,160 reviews from our community

Traveler rating
    1,238
    1,249
    433
    142
    98
See reviews for
956
838
124
643
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (671)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Jerusalem, Israel
Level Contributor
96 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed October 30, 2013

I returned to this hotel as I generally like the chain, good location and enjoyed last visit.
However this time everything with their service seemed to go wrong.
My reservation wasn't on their computer, causing a delay until it was approved
Then they forgot my wake up call
And finally, when we requested to have a late checkout, they told us that we couldn't' as they needed the room, despite;
1. They were willing to extend for an extra fee....
2. They granted it to my colleague checking out the same day
3. I had requested this with my reservation and was assured they would try to accommodate.

Room Tip: Make sure your reservation is confirmed by the hotel, not just the chain.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank yacovk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, November 4, 2013
Hello Yacovk,

I am happy to see you had a positive experience with us before in June. However, I am terribly sorry that your most recent experience was not as successful. I have contacted our Director of Operations on your experience and forwarded her your feedback. She has investigated who checked you in and who was responsible for your wake up call. She has conversed with the individuals and is retraining them on the service basics and how to provide the Westin Way of service.

We only want you to feel cared for and appreciated. I thank you for your feedback as we use it as a tool to improve our services. If you wish to further discuss your experience please do not hesitate to contact me directly.

Thank you,

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 30, 2013

Times Square, Grand Central Station is walking distance and you won't be bored walking around since there is so much to see. The hotel itself is very well kept. We did have a issue with the tub being clogged but that got that resolved. (Although I did call the night before, nobody arrived and I had to request it from housekeeping.) Would definitely stay here again.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewTravelerSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, November 4, 2013
I am happy to hear you truly enjoyed our centrally located hotel right in midtown. We are in the middle of the city, so you can get to almost anywhere in a matter of minutes by using the subways and trains at Grand Central Station. I am happy to hear you found it a perfect location for your trip.

I do apologize that you had issues with your tub’s drainage, however I am happy to hear it was addressed and we were able to provide your bathroom refreshing attention to improve your stay.

I do hope you will visit us again.

Thank you,

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 29, 2013

Close to Grand Central (walkable) with some neat views on the way of the Chrysler Building. Room was very clean and neat, an plenty large for myself and my two daughters. There is no rooftop view, which I had expected based on their web site. Got it for around $200 / night... so that was a great deal for that location. I would definitely recommend this hotel to others.

Stayed July 2013, traveled with family
Helpful?
Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, November 2, 2013
We are in a fantastic location providing easy accessibility to the majority of the city by use of Grand Central Station and the many subway lines and trains that connect there. We are only one block away from the Chrysler Building, one of the most iconic buildings throughout the city. It provides guests a close view of the wonderful architecture and a part of America’s history.

We try to provide a refreshing experience for our guests by providing a clean, neat, fresh environment. We do have a rooftop terrace and garden, however it is use mostly for private events, I apologize if the pictures were misleading. I will contact our Marketing Manager to ensure no more confusion occurs.

We do try to provide our guests a great value for their money and I am happy to hear you found the price fair and worth the value you received. I thank you for recommending this hotel to others and I hope you will think of us the next time you are in the city.

Thank you,

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Greenwich, Rhode Island
Level Contributor
144 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed October 29, 2013

I am a member of the Starwood Program, so I booked this hotel using points from my account. I have visited NYC many times, and this hotel definitely made it to the top of my list for hotel stays in this city. I love the location being next to Grand Central...was able to walk to the theatre and great restaurants. The check-in process was very quick, and I was upgraded to a beautiful room with a fantastic view. After a whirlwind day in New York with dining and theatre, it was a treat to have a heavenly bed to sleep in! The bathroom was immaculate and I loved the large shower head. I highly recommend this hotel and I hope it is available the next time I visit this city.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelbug02818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, November 2, 2013
WOW! Travelbug02818, thank you for informing the TripAdvisor community on the details of your fantastic stay with us. It really sounds like you had a perfect stay and I am so happy to hear it was flawless from arrival to departure.

I want to thank you for being a loyal SPG member to Starwood, The Westin brand, and our property. I am so happy to hear you truly enjoyed our location of our property and the vicinity to Grand Central. It is very convenient for navigating the city.

Our property does offer some great views of the city and I am glad you were able to embrace the beauty of the city through the view from your room. That is fabulous you truly enjoyed the Heavenly Bed and bath and the pristine condition of the room. I am so glad you had a smooth and quick check in experience and that we were able to exceed your expectations.

I thank you for recommending our property; we hope we will see you the next time you are back in the city as well.

Thank you,

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
201 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 bubbles Reviewed October 29, 2013

Stayed here for 2 nights on a quick stop in NYC, and what a great surprise, check in was very quick for a hotel of its size. Rooms were very large for New York, very clean, nice bathroom with rain shower, the Westin bed is one of the comfiest of any hotel! The staff are very helpful.
Located near everything you need while in Manhattan, subway is just a block away.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goundar-morton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, November 2, 2013
I am happy to hear you were able to relax and renew during your short trip to New York City. I am happy we were able to provide a comfortable quick stop for you, supplying you Heavenly Bed and Heavenly Shower where you could return to your travels refreshed.

The Heavenly Bed is very comfortable and I am happy that you agree we did a great job at designing a bed around providing our guests the best sleep possible. We tried to think of what our guests most look for in a hotel room, and a comfortable bed is one of the most important features. The heavenly shower does provide a great way to rejuvenate, with it’s rain shower head.

I am happy you were able to get around with ease located near Grand Central Station. I hope the next time you have a quick stop or even a longer trip you will choose to stay with us again.

Thank you,

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed October 28, 2013

My wife and I stayed here during the weekend of 10/25. Although our room was not ready immediately, we found the staff helpful and the room of high quality. As non-New Yorkers, we found the hotel's location a couple of blocks from Grand Central Station particularly helpful considering our agenda, which included stops to Downtown, Broadway and even Brooklyn. Having the major subway hub close by was a huge plus.

I would suggest that you skip the LCL restaurant on property. The food was okay, but definitely overpriced.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hallman E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, November 2, 2013
Hello Hallman E,

I apologize your room was not ready when you arrived, but I am pleased to hear that our associates tried their best to exceed your expectations and provide for your needs. I am happy that our associates were helpful and made you feel welcome to our property.

I am glad you enjoyed our renovation as it provided you high quality furnishings and amenities. I hope you enjoyed the Heavenly Bed which was another feature we added with our renovation.
The location of our property is especially convenient for our guests and tourists new to the city. It provides an easy and inexpensive way to navigate the city and see all of the attractions the city has to offer.

I have contacted our Director of F&B on your feedback about the prices and he is currently looking into new ways we can exceed guests expectations. Thank you for your detailed feedback.

We hope to see you back at our property soon.

Thank you,

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
The Westin New York at Times Square
The Westin New York at Times Squ...
#186 of 467 in New York City
4.0 of 5 bubbles 2,003 reviews
Midtown
Grand Hyatt New York
Grand Hyatt New York
#314 of 467 in New York City
4.0 of 5 bubbles 8,241 reviews
Midtown
W New York
W New York
#315 of 467 in New York City
3.5 of 5 bubbles 4,154 reviews
Show Prices
Show Prices
Show Prices
Midtown
Hilton New York Grand Central
Hilton New York Grand Central
#311 of 467 in New York City
4.0 of 5 bubbles 2,319 reviews
Midtown
InterContinental New York Barclay
InterContinental New York Barcla...
#95 of 467 in New York City
4.5 of 5 bubbles 733 reviews
Midtown
Fitzpatrick Grand Central Hotel
Fitzpatrick Grand Central Hotel
#54 of 467 in New York City
4.5 of 5 bubbles 2,083 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin New York Grand Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin New York Grand Central

Property: The Westin New York Grand Central
Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#62 Green Hotel in New York City
#151 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Official Description (provided by the hotel):
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Hotels.com, Travelocity, Priceline, Hotwire, Expedia, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com, HotelQuickly and Evoline ltd so you can book your The Westin New York Grand Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing