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“poor service”

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The Westin New York Grand Central
Ranked #218 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“poor service”
Reviewed July 11, 2013

It was family trip to go to manhattan and we considered location because we didn't want to walk too much to enjoy the city, so we chose this city core and sort of luxury hotel BUT it was totally wrong idea bcoz a stand ramp didn't work well and bath tub looked like clean, but sooo smelly. The thing is that their service was very poor. I don't recommend this hotel. If you want to find well known hotel in NYC, choose this hotel yet don't expect good service. There are many good hotels instead here.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ellie_MJ_Shin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, July 17, 2013
Hello Ellie,

First, I would like to thank you for taking the time to review our hotel and provide us feedback. We appreciate your response as we can only improve when we are well informed. We always want to exceed your expectations with both service and amenities.

I am very sorry to hear that this was not the case. We are in contact with the Housekeeping department and are implementing a solution on how to ensure our amenities and services are exceptional. I want you to have a positive perception of the Westin brand and our specific property. We value you as one of our guests and it would be my pleasure to talk to you personally if you have any other concerns you wish to discuss.

Be well,
Joe Britt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
West Haven, Utah
1 review
Reviewed July 11, 2013

The Front Desk Night Staff person to help me check in and make accommodations easy and adequate gave service with the utmost professionalism, friendliness and care. Her name is Hoda, and she went out of her way to hold my room for a late check in and make my situation pleasant. She is an excellent example of what all who are in the helping professions should and need to emulate. Thank you Hoda for your professionalism and kindness with my situation. I had missed my connecting flight out of JFK on 28 June 2013 eve, but due to Hoda and the way she treated me, it brought relief in a stressful situation. Thank you Westin at Grand Central for your beautiful hotel. The accommodations were beautiful and clean.

  • Stayed June 2013, traveled solo
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Helpful?
Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 11, 2013

I stayed here after Starwood recently took over the property from the Helmsley Collection. Overall, I think Starwood did a good job incorporating the property into its Westin brand. Lobby decor and the rooms are typical of one of the newer chic Westin designs. The lobby is medium sized for a NYC hotel, with a lounge area, check-in reception with a separate SPG elite desk, and bellhop.

The rooms are nicely renovated, with good views depending on where you face. The rooms are a decent size given its central location in the city. You will hear some of the street traffic, but I'd imagine to be tolerable for most people. As with most Westin properties, I loved the bed, as well as the bathroom amenities.

Overall, it's a standard Westin property in a great location. The room rates are not outrageous for location and amenities, and I'd stay here again.

  • Stayed December 2012, traveled on business
    • Value
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    • Service
Helpful?
Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Union Beach, New Jersey
1 review
Reviewed July 10, 2013

Hoda made my trip the smoothest possible. She helped with any and everything you can think of. Even little things she was helpful and always kept a smile on her face. I appreciated her excellent customer service and would repeat my visit just knowing that she would be able to assist in my trip!!!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahmet60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
100 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 9, 2013

Stayed here for a family trip and the location was great for using transportation out of Grand Central. Lots of near by choices for grabbing a quick breakfast and ice dinner choices within midtown. The rooms are comfy but a bit tight for a family of 4. All the staff we spoke to were friendly, courteous and helpful. The LCL bar is modern and has good cocktails that are a good value at happy hour.

  • Stayed July 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Belmarmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level 5 Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 9, 2013

We spent 5 nights in this hotel in New York city. It is very well located close to Grand Central and Times Square. The room was big and with a nice size bathroom too. From our window, we could see the top of the Empire State building. Have a drink at the Bar is very good too!
We will be back Thank you!

  • Stayed July 2013, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank sebipla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 5 Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 9, 2013

The hotel is very clean and quite. There are so many sites in walking distance too, Grand Central Station, NYC library, Bryant Park, 5th Ave. etc. would definitely recommend for a first trip to NY. The staff was very accommodating. The in-room pizza was really delicious too!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jchan3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin New York Grand Central

Property: The Westin New York Grand Central
Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#61 Green Hotel in New York City
#154 Romantic Hotel in New York City
#155 Luxury Hotel in New York City
#163 Family Hotel in New York City
#171 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Official Description (provided by the hotel):
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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