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“Great!”

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The Westin New York Grand Central
Ranked #219 of 467 Hotels in New York City
GreenLeadersBronze level
Fairfax, Virginia
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great!”
Reviewed June 24, 2013

We arrived early-10 AM. Our room was not ready, so we stored our luggage, had the car parked, and went out and had a great day in the city! We saw 2 Broadway shows-the hotel is easy walking distance to the Theatre District. When we came back later it was wonderful to go up to a beautiful clean and cool room! Loved the rain shower in the bathroom and that the room was big enough for a small couch! I did wish the room had a refrigerator.

Room Tip: I think any room would be good-there are many elevators and they are fast. We never had to wait lon...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SGS I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,227 reviews from our community

Traveler rating
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    438
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    101
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (680)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Tallahassee, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 23, 2013 via mobile

From check in to check out it was smooth sailing. Everything is brand new and sleek. The staff is super friendly and helpful, and the rooms are very nice. Several choices for pillows which is always good.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adambcorey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, June 24, 2013
Thank you for offering our community this great review.

We are always striving for perfection in all we do and to read we were able to offer you just the right amount of perfection is great!

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casablanca, Morocco
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 22, 2013

I can't say anything about the room because I haven't seen it yet...We booked a room with two double beds but when we arrived at around 5pm, they didn't have one available, They asked us to wait an hour (which after an 8hour drive was not fun) but we waited...when we came back an hour later, the room was still not ready and even worse the people at the reception were just rude...they refused to give us a temporary room to rest and just made us wait in the lobby...three hours later, I am still waiting...

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Safaa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, June 24, 2013
Hello,

I am very disappointed to read you had several delays in your arrival process.

Please note these types of delay are not the norm at our hotel and I would love the opportunity to discuss this issue with you directly and resolve it. Your loyalty to our hotel is very important to us.

Please contact me directly at your earliest convenience.

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 22, 2013

In all my years of traveling and the plethora of places I've planted my feet for the night, I have never encountered someone in hospitality as helpful and genuine as Hoda at the Westin Grand Central NYC. She went the extra mile to make what was looking to be a substandard day into something wonderful, all the while giving me the opportunity to practice my rusty Arabic. I kinda wanted to just give her a great big hug! Hoda, if you are reading this, I wish you all the best!
Mr. Caballero

  • Stayed June 2013, traveled solo
    • Service
Helpful?
1 Thank Jonas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, June 24, 2013
Hoda is an inspirational part of the Westin Grand Central Hotel and we thank you for acknowledging one of our cherished associates!

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 19, 2013 via mobile

The Westin Grand Central was clean, comfortable, and enjoyable. The staff is accommodating and polite. There is free WiFi in the rooms. Our room was very spacious with nice, modern decor. It was centrally located and we enjoyed many great restaurants within walking distance. This was a great hotel.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baggageintow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, June 24, 2013
I love that you consider our hotel a great family location!

Thank you for review and please continue to visit us again and again!

Joe Britt
Service Express Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
3 hotel reviews
Reviewed June 18, 2013

We decided to spend our 33rd wedding anniversary in New York City and we certainly made the right choice by staying at the Westin Grand Central. Mr. Britt made this special weekend, fantastic and most memorable. We only made a simple request and he took the time, interest and the personal touch to show his concern for his guests. This is the play to stay, for a manager to take the interest in his guests the way he did is truly amazing.
Thank you again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lca2316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, June 24, 2013
Thank you for your lovely review and for allowing us the privilege of hosting you for your 33rd wedding anniversary.

I am thrilled you had a great visit and please continue to consider me your onsite ambassador for all of your visits.

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tupelo, Mississippi
2 reviews
Reviewed June 17, 2013

Beautiful hotel with amazing guest services! Alexandria and Hoda were incredible. Thanks to both for making our stay so wonderful. We were there to get married and Alexandria made sure that we enjoyed every minute of our stay, Hoda was a great help in finding late night spots to go.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harry c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Guest Relations Manager at The Westin New York Grand Central, responded to this review, June 24, 2013
Hello,

I am glad to read you love our new décor and renovated rooms, corridors, meeting floors and entrance area. I sorry to read you had difficulty during your arrival process due to the loud music in the lobby area and some hallway noise on your floor. We will review your comments with our associates to ensure they are not creating any unnecessary noise population on the floors.

I am happy to read our Front Office Associate, Hoda was able to welcome you back and offer you help in drying off.

Please feel free to contact me directly for your next visit with us.

Thank you,

Joe Britt
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin New York Grand Central

Property: The Westin New York Grand Central
Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#61 Green Hotel in New York City
#152 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Official Description (provided by the hotel):
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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