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“Thank you Westin and Cristian”

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The Westin New York Grand Central
Ranked #217 of 467 Hotels in New York City
GreenLeadersBronze level
Vancouver
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Thank you Westin and Cristian”
Reviewed May 1, 2013

What a wonderful stay at this hotel, located in the heart of Midtown. Rooms were very comfortable. Concierge was very helpful. Really want to highlight the AMAZING customer service. And Kudos to Cristian Vasquez! He led myself and a few other runners on a route along the east river, he provided interesting information about places we saw a long the route, and also had great advice for running in local races in New York (I raced in Central Park while there). When we returned, he treated each of us to a juice at the cafe. Excellent representative to work with tourists from around the world. The Westin is very fortunate to have an amazing professional like Cristian working with them.
Also, one of my travel companions needed a wheelchair while we were there, the concierge arranged this rental, and the chair was ready when she arrived. Thanks for an excellent stay!

Room Tip: We were on the 23 floor and had a great view of the Chrysler building. Room with two double beds was...
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  • Stayed April 2013, traveled with friends
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Helpful?
1 Thank Denach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Manager at The Westin New York Grand Central, responded to this review, May 2, 2013
Thank you so much for taking the time to write this fantastic review and for mentioning Cristian and our Westin Run program.

Cristian constantly provides great service to all of our guests on a daily basis and we are thrilled you had the opportunity to spend some time with him and take in the beautiful sights along the running course
.
We look forward to your next visit!

Joe Britt
Service Express Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,214 reviews from our community

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Traveler tips help you choose the right room.   Room tips (678)
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Montreal, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 30, 2013

Needed a room for a night before a drive back to montreal, it was a very clean room, Beautiful decor, Hotel was a very luxurious-feel and the people and staff were nice. A reasonably priced hotel to stay in the city! Great Stay.

  • Stayed August 2012, traveled with family
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Helpful?
1 Thank Dianak26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2013

This hotel is great excellent service from start to finish , my daughter and i went for her 21st birthday they even upgraded the room because of her birthday this is our 4th visit to this hotel (previously New York Helmsley the staff are great if you need to know where the best places are to eat ask the doormen they are honest with you and Michael is great glad to see he is still there Thumbs up to this fab hotel great hotel great location deffo go back yet again

Room Tip: I would suggest higher floors great view of crysler building
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  • Stayed April 2013, traveled with family
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Helpful?
1 Thank carole_clifton1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2013

Amazing customer service at this hotel! They clearly care about their guests and want to make sure that you have the best possible experience during your stay. I had an issue with my booking and they were so efficient and prompt on their resolution that I was amazed and felt like a true valued customer!! Based on my experience to date, I would DEFINITELY recommend this hotel to anyone I know who is planning a trip to New York!!!

  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank Isayhey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 29, 2013

Me and the Mrs spent 6 nights here at the start of April.

Our check in was seamless. The room was spacious with a huge and extremely comfortable bed and we just had a standard room.

The location is ideal, with easy access to the subway and only a 10 minute walk to Times Square.

I would happily point any out, but I couldn't find fault with the hotel. We really enjoyed our stay.

  • Stayed April 2013, traveled as a couple
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Helpful?
2 Thank catonamat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 29, 2013

This is the third year I have stayed here with my family and the first as an "offical" Westin hotel. (previously The New York Helmsley) The stay started off rocky. Our group (14 different rooms) showed and the front desk was not ready to handle the surge. Because no rooms were ready, everyone was forced to check their bags. It was slow and a little disorganized. To their credit, management and staff jumped in to come up with a solution to quickly get everyone on their way. After the first bump, our experience was uneventful.(which is a good thing!) Problems were resolved very quickly and professionally. Our room was clean and well stocked. I asked for a fridge in our room and one was provided within 15 minutes! This was our most successful stay yet.

I will say, it must be a nice place to work too. We have seen some of the same faces year after year. Makes us feel more "at home."

  • Stayed April 2013, traveled with friends
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Helpful?
1 Thank ToryY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 28, 2013

Great service at check in, smooth and they really delivered on the brand promise. The location is ideal if you are planning to walk the city- convenient for subway as well. We celebrated our anniversary and the trip was memorable.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank deepakchopra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, Manager at The Westin New York Grand Central, responded to this review, April 29, 2013
Welcome,

Thank you for taking the time to give up a review and for acknowledging how great our service was during your arrival.

An anniversary is a great time to celebrate the pleasures of yesterday, today and tomorrow.
Congratulations on your anniversary and thank you for choosing to visit us on that special occasion.

Joe Britt
Service Express Manager and pushover for love
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin New York Grand Central

Property: The Westin New York Grand Central
Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#61 Green Hotel in New York City
#151 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Official Description (provided by the hotel):
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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