Agree that check-in staff could have been warmer, more friendly but the room was spotless, well laid out and it's NYC so the noise from the street wasn't really a problem. The amenity was a bit chintzy and a free bottle of water would have been nice. The gym is fabulous, with new, high end equipment and for a hotel--especially in Manhattan--quite spacious.
I stayed there for business, managing an event and that went very well. The banquet manager was very cooperative, managing to smooth over several unforseen glitches, the audiovisual staff very competent and the waiters very experienced. The food at the dinner (for 100) looked simple (seemingly typical chicken dinner) yet it was high quality. overall, a very good experience. One negative--LCL, the trendy restaurant in the lobby run by an outside company. Tiny portions, lousy coffee (the hotel's coffee was excellent) and quite noisy, even at breakfast.More
- Breakfast included
- Fitness center