I travel a lot and stay at a lot of hotels. I recently stayed at the Westin in Melbourne, Australia, and was so impressed that when I had a choice of hotels in New York I naturally choose the Westin. I believe there are two primary aspects that define a hotel experience. The first is the comfort of the room and the second, the service.
This hotel has only just re-opened and so the rooms are nice and fresh, tastefully decorated and quite cosy. The bed is comfortable, the curtains block-out, the aircon works well and the bathroom is a reasonable size. I never like showers over the bath and I like them even less when the drainage does not work effectively. I mean seriously in a newly renovated hotel I do not expect to end my shower standing in 2 inches of water. Other than the shower, which was a big disappointment, the room is comfortable.
The service however was the most disappoint aspect of this hotel. There are lot's of staff but they all seem to be busy with something other than their customers. There was more than one occasion I sought out assistance only to be handed off to someone else that was even less interested. I will come to New York again in another month, I will not stay at this hotel.
- Official Description (provided by the hotel):
- The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more less
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- Also Known As:
- The New York Helmsley Hotel New York City
- The Hotel New York City
- New York Helmsley Hotel
- Hemsley New York
- Helmsley Hotel New York
- The New York City Helmsley
- Helmsley New York