I had a great experience last year, in a Jr Suite. Everything was as pictured. When we returned in October we had booked an Executive King with marble foyer, and were eligible for an Iprefer upgrade. Upon check in they said they granted us an upgrade. The room was completely not as pictured. It had no marble foyer of any kind, we walked in and the bed was right there on the right. There were no nice red or purple bed covers and other bed decor as pictured. It was bed with a wooden headboard and white comforter on it (and it was in the morning, so not turn-down service time). No colors, nothing of the sort. I called and double-checked that this was an upgrade, but I still don't understand what it was an upgrade to. generally, the front desk was dismissive. I felt like we were placed into the worst room in the hotel even though it wasn't full and we made reservations in advance. The bathroom was marble and was nice, although significantly smaller than the jr suite that had a walk in closet. Otherwise, good location for a hotel. We had a off-season rate, but now I am concerned about my reservation for high season. I wouldn't pay $380 or up for what we got the second time.
- Official Description (provided by the hotel):
- Be our guest! You will be honored with all the attention and impeccable service you deserve. Experience a place that captures the imagination and attention of the world. So close to NY's Theatre District, Times Square's entertainment and corporate headquarters, proximity to Rockefeller Center--you are in the perfect corner of the city for all you wish to do. With meeting and personal event facilities, plan a perfect event with us. ... more less
- Reservation Options:
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- Also Known As:
- The Michelangelo Hotel New York City
- Michelangelo Hotel New York City
- Michelangelo New York