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“Will stay again”
Review of The Mansfield

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The Mansfield
Ranked #341 of 469 Hotels in New York City
Reviewed July 24, 2014

We stayed at The Mansfield for three nights when seeing a Broadway show. The location was perfect. The theaters were within a few blocks of the hotel. The appearance of the hotel was charming and draped in history. The staff was amazingly accommodating storing our luggage for an early check-in as well as a late check-out. They have a great coffee machine (and I mean great!) in the wi-fi hooked up common area and serve excellent cookies each evening from 5 to 7. Lemon ice water was available at all times. Our room although small (1 queen bed) was immaculate and comfortable. Drinks at the bar were superb but NYC pricey which didn't stop us from ordering a few. This is the place to stay in the theater district!

Room Tip: I would suggest getting a double queen room even for just 2 people which would give you more room fo...
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  • Stayed: July 2014, traveled with family
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Thank safredtosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded July 28, 2014

Dear Safredtosa,

Thank you for choosing to stay with us here at The Mansfield and providing us with feedback following your stay. I'm very pleased that you loved the location. It's definitely one of the major features that make our hotel so special. The tourist attractions, major shops and various subways bring a great finishing touch. It brings me great pleasure that you were comfortable in our rooms. We look forward to welcoming you back.


Regards,
Lisa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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632 - 638 of 1,843 reviews

Reviewed July 24, 2014

In a convenient location and the room was fine (other than the lighting, noise and temperature). The staff could not have been less friendly or engaged.
Two small elevators that cannot accommodate more than 3 at a time - or 2 with luggage. There is charm in the hotel, but the service was so unfriendly and unwelcoming...find another place to stay.

  • Stayed: July 2014, traveled on business
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Review collected in partnership with this hotel
1  Thank Meg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded July 28, 2014

Dear Meg G,

Thank you for sparing time and posting your review of The Mansfield on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our lack of communication; we pride ourselves in giving the best customer service possible. I hope that you will provide us with the opportunity to restore your faith and regain your confidence in us.


Regards,
Lisa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

Very professional and courteous staff. Room clean and bed very comfortable. Upper floors less noisy, street traffic. Air conditioner in our room rattled and noisy. Excellent location steps from 5th Ave. and minutes from time square. You can walk to all major attractions from this hotel. Nice fitness center and lounge areas with WiFi. We had a great time and having a great place to return to after a full day is important ...and it didn't disappoint.

  • Stayed: July 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Rufryder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded July 28, 2014

Dear Rufryder,

Thank you for taking your time and leaving a Trip Advisor review on the Mansfield Hotel. I am happy to learn that our hotel was to your liking and that our location was convenient for you. The many tourist attractions and local shops are just minutes away and this makes things great for everyone. We look forward to seeing you at the Mansfield again the next time you visit New York City.


Best Regards,
Lisa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

We spent the weekend in one of the Junior Suites and though this was not our first time at this hotel, it's always a pleasant surprise at how nice it is. the location is excellent being so close to Times Square.

  • Stayed: July 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Lawrence F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded July 28, 2014

Dear Lawrence F,

Thank you for coming back to the Mansfield Hotel. I am very glad that you chose as your hotel of choice in NYC for a second time. Our prime location really makes our hotel a hidden gem. Thank you for being a loyal guest. We look forward to seeing you again the next time you visit the Big Apple.

Regards,
Lisa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2014

The Mansfield is a very special hotel. The staff is outstanding. The rooms are comfortable. The bed and bed and linens are very comfortable. The bath area may be a bit small but very clean and renovated. The staff greets you whenever you enter the lobby and they are always concerned with your comfort. I have stayed at the Mansfield three summers in a row and would look forward to staying again in the near future.

  • Stayed: July 2014, traveled with friends
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Review collected in partnership with this hotel
Thank Charlotte R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded July 28, 2014

Dear Charlotte R,

Thank you so much for relieving such a wonderful review on the Mansfield Hotel. It beings me great pleasure that this has been your place of comfort in the big apple. I am very pleased to know that our staff treat you exceptionally well and that our rooms are to your liking. please reach out to me the next time you are in New York I will be sure to give you a stay that is memorable! We look forward to seeing you again!

Regards,
Lisa Grossberg

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Reviewed July 16, 2014 via mobile

Stayed here for a short trip and was impressed. The hotel is gorgeous on the inside (the outside wasn't visible due to construction) and looks very old fashioned. The staff is very friendly and extremely helpful. The hotel is a little dark and the room was small but I guess that is to be expected. The beds for very comfortable and clean and the air conditioning worked like a charm. For the price I paid it's not a perfect value but I wouldn't hesitate to come back.

Stayed: July 2014
1  Thank CrownPhan14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded July 23, 2014

Dear Crownfan14,


Thank you for such a wonderful review – I am extremely happy to read that The Mansfield left you with a positive first impression. We strive to provide all our guests with a luxury liberated experience that exceeds expectations. I am delighted that you were able to find a comfortable stay in our hotel, and to learn that our staff treated you exceptionally well. We look forward to welcoming you back and truly appreciate your feedback.

Regards,
LIsa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

Whenever i stay over in the city this is my go to place. Its a convenient location that meets or exceeds my needs eveytime. You can get a great nights sleep and have a great time without feeling to cramped in the room, good food and drinks.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Johnny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded July 23, 2014

Dear Johnny D

Thank you for choosing to stay with us here at The Mansfield and providing us with feedback following your stay. I'm very pleased that you loved the location. It's definitely one of the major features that make our hotel so special. The tourist attractions, major shops and various subways bring a great finishing touch. It brings me great pleasure that you were comfortable in our rooms. We look forward to welcoming you back again.

Regards,
Lisa Grossberg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mansfield

Address: 12 W 44th St, Off of Fifth Avenue, New York City, NY 10036-6604
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#215 Family Hotel in New York City
#221 Business Hotel in New York City
#232 Romantic Hotel in New York City
Price Range: $142 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Mansfield 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
An architectural and historical landmark, The Mansfield is a portal to a New York City of days gone. Guests of the hotel appreciate its club-like surroundings and superb craftsmanship, as illustrated by the lobby’s detailed illuminated 16-foot ceiling and oval staircases with original terrazzo floors. The Mansfield is located just off of Fifth Avenue at 44th Street, residing within the historic preservation district of Midtown Manhattan, and deep in the heart of the Theater District. The hotel is within a short walk of the finest Fifth Avenue stores, Bryant Park, Times Square, Broadway, Grand Central Station, St. Patrick’s Cathedral, Rockefeller Center, the Empire State Building, Madison Square Garden and the Radio City Music Hall. ... more   less 
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Also Known As:
The Mansfield Hotel New York City
Mansfield New York City
Mansfield Hotel New York City

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