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“Superb!!”
Review of The Mansfield

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The Mansfield
Ranked #341 of 471 Hotels in New York City
Reviewed June 1, 2014

Unique building with interestinghistory. Excellant service and atmosphere! The location was ideal with fantastic dining options within 1-2 blocks.
When back in NYC..we will make every effort to always stay at The Mansfield!

  • Stayed: May 2014, traveled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded June 2, 2014

Dear Bill B,

Thank you for the wonderful review. We’re delighted you chose to stay with us We always want to make sure all of our guests have a pleasant stay. If you chose to visit us again, check out our special packages for great deals. We’ll also point you towards our favorite places to drink and dine throughout Manhattan. We hope to see you both again in the future!



Regards,
Lisa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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701 - 707 of 1,876 reviews

Reviewed June 1, 2014

Really nice hotel, walking distance to many attractions including Empire State Building, The Rockerfella building, central square, 5th Avenue. Lovely steak house across the road and really nice bar in the hotel.

Room Tip: Front rooms work was going on so not a good view but did not spoil stay
See more room tips
  • Stayed: May 2014, traveled as a couple
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1  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded June 2, 2014

Dear Paul S,

Thank you for choosing to stay with us here at The Mansfield and providing us with feedback following your stay. I'm very pleased that you loved the location. It's definitely one of the major features that make our hotel so special. The tourist attractions, major shops and various subways bring a great finishing touch. It brings me great pleasure that you were comfortable in our rooms. We look forward to welcoming you back.

Regards,
LIsa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

The mansfield was a decent hotel for the price located in the heart of midtown manhattan. If you need a nice hotel within the most expensive parts of town, I recommend using this one. The hotel is quite old but serves free coffee/cookies daily!

  • Stayed: May 2014, traveled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded June 2, 2014

Dear Eric M,

Thank you for the great review. We strive to provide attentive, friendly service at all times. We’re delighted you enjoyed our location. We always want to make sure all of our guests have a pleasant stay. If you chose to visit us again, check out our special packages for great deals. We’ll also point you towards our favorite places to drink and dine throughout Manhattan. We hope to see you both again in the future!

Regards,
Lisa Grossberg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014 via mobile

This hotel is conveniently located on 44th between 5th and 6th. It is very close to Times Square and Grand Central station. The hotel is old and elegant. We booked though Hotwire at a very discounted rate so we weren't surprised to have been given a very small room with a view of a brick wall. We were in the room to shower and sleep so it did not bother us too much. Front desk staff were very friendly and helpful. I would recommend this hotel to anyone looking for a clean place to lie their head at night in a great location.

Stayed: May 2014, traveled as a couple
Thank Geena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded June 2, 2014

Dear Geena S,

Thank you for staying with us at the Mansfield Hotel. We are pleased to hear that you enjoyed the friendliness of our team as well as the location of the hotel. We hope the next time you are in NY you come visit us again.

Regards,
Lisa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

We had a very pleasent stay, with great location. Near grand central, and the theaters. The staff was very helpfull. We went with a baby and they gave us a complementary upgrade on the room in order to fit a crib (we call a week before)

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Leticia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded June 2, 2014

Dear Leticia E,

We are delighted you enjoyed your stay with us and thank you for the feedback! Overall, we are happy to read that you had a wonderful stay and enjoyed our amenities our central location. Our staff makes sure to have a great impression on all guest! Please be assured that we continuously review all guest feedback in order to improve our service. On behalf of the entire team we all look forward to having you with us once again very soon.


Thank You,
Lisa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

First off, the staff was incredibly nice and tried very hard. It was just that the property was no good.

The room was small, dark and dirty. There was dust everywhere, even near the bed, stained fabric on the chair/sofa. The room did not feel clean. My boyfriend joked that it was like staying in a coffin because it was so small and dark.

I booked this place because some people talked about the "character" of the hotel. But for the price, I would rather stay at a true four star than a motel with "character".

While I do feel bad for writing this harsh review, I do not want other travelers to feel the pang of regret for paying a four star price and ending up with a motel like quality. I couldn't sleep all night because I was just so angry at myself for choosing to stay at the Mansfield.

  • Stayed: May 2014, traveled as a couple
    • Value
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2  Thank Ex-Consultant04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded June 2, 2014

Dear Ex-Consultant04

We are sorry to hear you didn’t enjoy your stay at the Mansfield hotel. Thank you for the feedback as we are always interested in hearing what our customers have to say. We hope the next time you are in NYC you will give us another chance to make your stay more enjoyable. Thank you for your time and we appreciate your feedback.



Regards,
Lisa Grossberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

Requested for 2 beds , 1 month, then 1 day and finally 3 hours in advance. Was able to get two beds, but they both felt like (and probably were) rollaway beds. I also had to pay $60 for having two uncomfortable rollaway beds.
The bathroom was exceptionally small. Hard to fit a normal sized person in the shower area. The room was exceptionally small in comparision to $250 nightly charge and nowhere close to the star rating it states.
The only thing visible outside was ongoing construction.
No coffee maker in room.
The TV was probably the same size as an ipad.
The AC was was too loud.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Mona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Mansfield, responded to this reviewResponded June 2, 2014

Dear Mona M,

Thank you for taking the time out of your day to review the hotel. The team and I were disappointed to read your stay was not to your liking. We appreciate the feedback as it enables us to hone in on the areas which our guests feel needs improving. We would love it if you gave us another chance as I know the team would love another shot at making your stay more memorable. We hope you decide to come back again.

Regards,
Lisa Grossberg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mansfield

Address: 12 W 44th St, Off of Fifth Avenue, New York City, NY 10036-6604
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#221 Business Hotel in New York City
#231 Romantic Hotel in New York City
Price Range: $120 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Mansfield 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
An architectural and historical landmark, The Mansfield is a portal to a New York City of days gone. Guests of the hotel appreciate its club-like surroundings and superb craftsmanship, as illustrated by the lobby’s detailed illuminated 16-foot ceiling and oval staircases with original terrazzo floors. The Mansfield is located just off of Fifth Avenue at 44th Street, residing within the historic preservation district of Midtown Manhattan, and deep in the heart of the Theater District. The hotel is within a short walk of the finest Fifth Avenue stores, Bryant Park, Times Square, Broadway, Grand Central Station, St. Patrick’s Cathedral, Rockefeller Center, the Empire State Building, Madison Square Garden and the Radio City Music Hall. ... more   less 
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Also Known As:
The Mansfield Hotel New York City
Mansfield New York City
Mansfield Hotel New York City

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