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“Favorite Place to Stay”
5 of 5 bubbles Review of The Mansfield

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The Mansfield
Ranked #348 of 467 Hotels in New York City
San Diego, California
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Favorite Place to Stay”
5 of 5 bubbles Reviewed December 8, 2013

We have been to New York many times, this was our first stay at Mansfield and it proved to be beyond delightful. We stayed in a junior suite and loved our room. We enjoyed the complimentary warm cookies that awaited us each late afternoon. We especially enjoyed the staff who were always very polite, courteous, warm, welcoming and helpful. If I was to add one suggestion, during the Christmas season, it would be to have warm apple cider available as opposed to cold lemon water (enjoyed warm cider in other hotels during the Christmas season) -- but, that being said -- the warm cookies (especially the chocolate chip) were such a treat and very much appreciated. The location is perfect, accessible to EVERYTHING. We LOVED our stay, and have decided to make this our main hotel for future visits. We really want to thank ALL the staff for being so warm and friendly.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank LoveTwoTravel18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, December 10, 2013
Dear Lovetwotravel18,

Thank you for the wonderful review. We’re delighted you chose to stay with us during the holidays and that you enjoyed our warm chocolate chip cookies. We always want to make sure all of our guests have an amazing stay. We will go ahead and give your feed back to our team in order to continue to provide quality service. We hope to see you both again in the future!

Regards,

David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,763 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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New York
1 review
1 of 5 bubbles Reviewed December 5, 2013

the location was good
my room was cold and noisy
the staff was not helpful in resolving the issue
the mattress was old and i sleep not comfortable
my rate for thisn hotel is not a4 star is a 3 star the location is good also i didn know the hotel had room service, the front desk had some attitude


  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Carlos F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, December 10, 2013
Dear Carlos F,

I would like to thank you for taking the time to provide our hotel with your feedback. I apologize on behalf of the hotel, for not providing you with the experience you had hoped for; please know our team has been notified of your experience and they hope for your return, so that we may make it up to you. If you decide to give us another try, please feel free to contact me and I will make sure your stay will be nothing short of perfect. Thanks you again for your time, and have a great day.

Regards,

David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Rayleigh England
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 3, 2013

The Mansfield was a lovely hotel in a very convenient location. The rooms are not that big [but as advertised] however they are very comfortable. We would return to the Mansfield and will be recommending it to friends.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, December 10, 2013
Dear Ian W,

Thank you for the wonderful review. We’re delighted you chose to celebrate this important holiday with us . We always want to make sure all of our guests have a pleasant stay. If you chose to visit us again, we will make sure to assign you a room that better suits your needs. We hope to see you again in the future!

Warm Regards,

David Sandler

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
2 reviews
5 of 5 bubbles Reviewed December 1, 2013

The hotel was beautiful - clean - staffed with friendly and courteous staff. It's location is within walking distance of all the major tourist attractions !!!! This was our first visit to the city and we saw everything we wanted to plus more!!!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jean F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, December 4, 2013
Dear Jean F,

Thank you for taking the time to share your first experience in the city with us. I'm happy to hear our location was convenient for you and that you found our rooms cleanly. Please let us know next time you're in New York if you'd like to come visit us again, and we’ll make sure your next visit is just as amazing! Feel free to reach out to me directly.

Thank you.

David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 29, 2013

Beautiful hotel and great architecture. Half a block from parade route, great location and within walking distance to Radio City, Rockefeller Center, Time Square and Grand Central Station. Will definitely go back.


  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Renee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, December 4, 2013
Dear Renee L,

Thank you for the great review. We're glad you chose to stay with us during the holidays, we know how special those moments can be. Hope to see you both again in the future! Please let us know next time you're in New York if you'd like to come visit us again, and we'll do our best to top your last stay.


Warm Regards,

David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
1 review
5 of 5 bubbles Reviewed November 29, 2013

The hotel is a lovely hotel in the centre of the times square district. Old fashioned in its styling but able to provide a modern standard of accomodation. Not really for the party reveller in my oppinion but ideal as a base for the tourist. Not sure about families but my room was big enough and spacious enough for a couple. Not the biggest rooms in new york or the best equipped but fantastic for the price, Entrance lobby are nice as is the front coffee room. M bar is convenient and the gym is free and good if not basic if you are that way inclined. Enjoyed my stay and would recommend and stay again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Wayne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, December 4, 2013
Dear Wayne K,

Thanks for the feedback on your most recent stay. I'm glad to hear our location was convenient for you and that you found our room spacious. I'm pleased to hear that our that our rooms and decor were to your liking. It truly does make our hotel a unique gem in Midtown. We hope you will choose to stay with us on all your NYC visits.


Sincerely,

David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 28, 2013

Wonderful Staff! Big smiles and always ready to help and make you feel at home!
I have stayed on business in the past and chose this location to stay with my daughter. Great location, I can't say enough about the staff. A nice oasis away from the craziness that is Time Sq!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, December 4, 2013
Dear Christopher M,

We appreciate your continued loyalty and thank you for taking the time to share your most recent experience with us. I'm happy to hear our location was convenient for you and that you found our staff friendly. Please let us know next time you're in New York if you'd like to come visit us again, and we'll ensure to make your next stay just as memorable. Feel free to reach out to me directly.


Warm Regards,

David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mansfield

Property: The Mansfield
Address: 12 W 44th St, Off of Fifth Avenue, New York City, NY 10036-6604
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#220 Family Hotel in New York City
#226 Business Hotel in New York City
#237 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Mansfield 3*
Number of rooms: 126
Official Description (provided by the hotel):
An architectural and historical landmark, The Mansfield is a portal to a New York City of days gone. Guests of the hotel appreciate its club-like surroundings and superb craftsmanship, as illustrated by the lobby’s detailed illuminated 16-foot ceiling and oval staircases with original terrazzo floors. The Mansfield is located just off of Fifth Avenue at 44th Street, residing within the historic preservation district of Midtown Manhattan, and deep in the heart of the Theater District. The hotel is within a short walk of the finest Fifth Avenue stores, Bryant Park, Times Square, Broadway, Grand Central Station, St. Patrick’s Cathedral, Rockefeller Center, the Empire State Building, Madison Square Garden and the Radio City Music Hall. Guests can enjoy complimentary 24-hour espresso and cappuccino in the hotel's classically-restored Beaux-Arts Club Room. ... more   less 
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Also Known As:
The Mansfield Hotel New York City
Mansfield New York City
Mansfield Hotel New York City

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