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“Great location, helpful staff”
4 of 5 bubbles Review of The Mansfield

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The Mansfield
Ranked #348 of 467 Hotels in New York City
Columbia, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location, helpful staff”
4 of 5 bubbles Reviewed April 13, 2013 via mobile

Stayed in a junior suite and found it comfortable and clean -- spacious by NYC standards, even. The staff is courteous and helped us out with some documents we unexpectedly needed to copy and fax. The attached M Bar is a great spot for a pre-theater drink and snack, although the truffle popcorn we ordered never arrived. The pear martini was tasty, though! Convenient location near Time Square and the theater district.

Stayed April 2013, traveled as a couple
Helpful?
Thank Ronda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, April 22, 2013
Dear Ronda T,

Thank you for staying with us at the Mansfield Hotel. We are very excited to hear that you thought the room was comfortable and clean. I was more excited to hear that the staff was courteous and helpful during your stay. We appreciate feedback so thank you for taking your time out to review the hotel. We hope the next time you are visiting NYC that the Mansfield is your choice of hotel.

We look forward to welcoming you back.
Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,765 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (210)
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English first
Atlanta, Georgia
Level Contributor
212 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed April 13, 2013 via mobile

Love this place! We got in early and the staff was able to give us a room with free upgrade! The minute we walked in the room-it felt like our little home! Very cozy, clean, just like an appartment! Robert - is concierge just a wonderful and and friendly ! Gormet coffee machine, fresh green and red apples and freshly baked cookies all added a wonderful touch ! Oh and "Aveda" bathroom products! Clean and fresh luxury bedding, luxury robe and 2 flat screen TVs. The location is the best ! Close to everything !24 hours pharmacy and places to eat all around the corner.
Will be coming back very soon. I love NYC and this hotel made our stay just PERFECT!
The Mansfield is my new favorite ! Will ONLY stay here!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alisson B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, April 22, 2013
Dear Alisson B,
We are delighted to hear that the Mansfield is your hotel of choice when you are in NYC. It makes the team very happy to hear that you thought the hotel felt like home, very cozy and clean. We are also excitied to hear that you enjoyed all the guest amenities the Mansfield has to offer. Thank you for being a valued guest at the hotel and we look forward to welcoming you back during your next visit.
We appreciate the kind words and we hope every guest feels the same way you did.
Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed April 11, 2013

hotel is in good conditions, very clean....great location. Only reason I would go back. Staff is not very friendly. They have a bar next to it, the M bar....where we wanted to eat something around 11pm and kitchen was already closed.
No extra mile is made by staff.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlita08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, April 22, 2013
Dear Carlita08,
Thank you for taking the time out to review your stay at the Mansfield Hotel. We are happy you thought the hotel was in good condition, very clean and in a desirable location. Thank you for the feedback as it will allow our team members to understand the importance of guest perception and customer service. We hope you do stay with us again so we can make your stay more enjoyable.
Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johnstown, Pennsylvania
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

Came in for a business meeting, and was happy that I stayed at the Mansfield. It is right in the heart of Manhattan. Everything seems to be in walking distance of the hotel. The price was comparable to others in the area and the rooms were great. Having stayed in NY in the past I know you aren't going to get a LARGE room, but this one fit my needs. They have great hair products too, which was a relief because I didn't want to pack too much because I flew in to NY. The staff wasn't overly friendly, but helped when needed. Next time I come to NY on business I will stay at the Mansfield again!!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lacy0702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, April 9, 2013
Dear Lacy0702,

Thank you for staying with us at the Mansfield Hotel. We are happy to learn we have become your choice of hotel for future visits to the Manhattan. The team prides themselves on being friendly and I believe we will change your perception during your next visit with us. We appreciate your feedback as it allows us to get better at what we do on a day to day basis.

We look forward to welcoming you back during your next visit.

Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, Massachusetts
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

The room was small but beautifully decorated. The bathroom was clean and updated. Perfect spot to stay for a work trip. The library in the lobby was relaxing and made me feel like I was at home. The front desk staff was extremely helpful and even answered questions regarding the history of the building.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, April 9, 2013
Sarah H,

We are so happy you stayed with us at the Mansfield Hotel. It brings the team enjoyment when we hear you thought the team was friendly. We pride ourselves on being friendly and clean and it seams like we did well on both accounts. We hope the next time you are in New York City that the Mansfield has become your choice of hotel!

Thank you and be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

Only things we would change is how dark the rooms were and the fact that the bed did not attach to the wall.....you could not sit on the bed and lean on the wall to watch tv. This also was a problem as I am far along in pregnancy and need to sleep in a semi sitting up position, so I did not sleep well at all.
The room itself was nice and clean. The bathroom was also nice.
The location was awesome. We were so close to everything. We loved that a pharmacy was near by, a cafe was near for breakfast, and a bar/Italian restaurant next door for dinner. We easily walked to time square, Central Park, the today show, Empire State Building, and grand central terminal.
The bar in the hotel was a nice area but drinks were more expensive here then in some of the up scale places we ate.
We were able to get a map, restaurant suggestions, and a car service for a ride back to the airport.
We will look forward to coming back and staying again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seabug11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, April 9, 2013
Dear Seabug11,

Thank you for taking the time out of your day to provide us with feedback about your stay. We are really happy you like the cleanliness of the hotel, the concierge amenities and the location. It makes us all excited you said you look forward to coming back and staying again. We strive to make first time guests repeat guests and from the sound of it we did a good job.

Good luck and we look forward to welcoming you back with the new addition to your family.

Best,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 3, 2013

Built in 1904 a small boutique hotel meticulously restored. Fantastic charm. Wonderful staff. Great location, close to many attractions. Rooms are a bit small but you spend so little time in room. Great lounge area with fireplace and free espresso machine.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lsyber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Mansfield, responded to this review, April 4, 2013
Dear Lsyber,

Thank you for your wonderful comments about our staff, location and guest amenities. We are delighted to hear that you enjoyed your stay with us and are an advocate of the Mansfield Hotel. We hope when you visit Manhattan again that the Mansfield will be your choice of hotel.

We look forward to welcoming you back!

Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mansfield

Property: The Mansfield
Address: 12 W 44th St, Off of Fifth Avenue, New York City, NY 10036-6604
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#220 Family Hotel in New York City
#226 Business Hotel in New York City
#237 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Mansfield 3*
Number of rooms: 126
Official Description (provided by the hotel):
An architectural and historical landmark, The Mansfield is a portal to a New York City of days gone. Guests of the hotel appreciate its club-like surroundings and superb craftsmanship, as illustrated by the lobby’s detailed illuminated 16-foot ceiling and oval staircases with original terrazzo floors. The Mansfield is located just off of Fifth Avenue at 44th Street, residing within the historic preservation district of Midtown Manhattan, and deep in the heart of the Theater District. The hotel is within a short walk of the finest Fifth Avenue stores, Bryant Park, Times Square, Broadway, Grand Central Station, St. Patrick’s Cathedral, Rockefeller Center, the Empire State Building, Madison Square Garden and the Radio City Music Hall. Guests can enjoy complimentary 24-hour espresso and cappuccino in the hotel's classically-restored Beaux-Arts Club Room. ... more   less 
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Also Known As:
The Mansfield Hotel New York City
Mansfield New York City
Mansfield Hotel New York City

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