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“Perfect for the New Year”
Review of Lowell Hotel

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Lowell Hotel
Ranked #176 of 467 Hotels in New York City
Certificate of Excellence
Los Angeles
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect for the New Year”
Reviewed January 3, 2007

My brother and I booked one of the signature suites (the Lowell Suite) for New Year's Eve and New Year's Day -- we wanted to host an open house on New Year's Day. The suite, with its working fireplace, impressed New Yorkers and visitors alike. Arranging a buffet in the suite took all of two e-mails. We also ordered room service for eight people at 3:00 am on New Year's Eve, and the food arrived promptly and was delicious. There were some small glitches during the week-end, but the staff were always exemplary, and promptly corrected anything that I brought to their attention. I strongly recommend the Lowell to anyone who wants the conceit of being "At Home" in New York.

  • Stayed December 2006
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Los_Feliz_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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301 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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English first
Glendale, CA
Level 5 Contributor
55 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed March 30, 2006

My husband was relunctant to go to New York City, so I tried to be very careful and get a hotel he might like.

The Lowell definitely fit the bill. The room was large (for New York standards) with a small kitchenette. The service was outstanding and the food was great. I would definitely stay here again.

The only thing I would change is I wouldn't eat at the Post House again. I ordered my steak medium and the inside was still raw. From what I could see of the other steaks served, this was typical.

Helpful?
8 Thank Hates_Flying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 30, 2006

I read, did research and really poured my heart into finding a great top-of-the-line hotel for an Oct trip to NYC. I had a difficult travel companion and thus wanted a hotel that catered to her every need. The Lowell DID live up to this expectation. They were always there when we needed them and treated my travel companion with respect even though she can be rude, impatient and otherwise difficult to manage. The place was a little too fancy (and almost too snobby at times) for my taste (completely personal) but nonetheless, it was still a very classy hotel that is in a league of its own.

HOWEVER THIS IS WHERE THE PRAISE FOR THE LOWELL HOTEL ENDS!!

We had made some large purchases in NYC and needed to have some items shipped home. I told staff the package was fragile and that we needed to buy insurance for $3,000. The items arrived to our home in the original bag I had given the staff to pack, in a box with no bubble wrap or other cushion and that was about double the size necessary for the contents inside. In addition, very little tape had been used to secure the package. Needless to say, about $300 worth of items arrived broken. The shipper denied the insurance claim for $300 because of the poor packing of the fragile items.

Given the caliber of The Lowell Hotel and how they are known for such intimate personal service, I just expected much more from them on handling the package. Besides the obvious lack of packing material inside a box 2x too big for the bag shipped, they just put the bag (which was incredibly heavy with glass and lead crystal balls and bowls) in the box. Placing the order for $3,000 worth of insurance should at a minimum have been a flag for the staff to take additional steps to ensure the package was shipped securely.

However, that was not even the worst part of the whole experience. I had several conversations on the phone with the hotel staff and the lead manager, expending a lot of effort to make my case as to why the hotel should pay our $300 claim. The hotel denied ever being told the package was fragile (thus, in effect, implying I was lying). And the manager participated in a very lengthy dicker-and-ticker with me trying to explain rational reasons why the package was handled in the way that it was. We spent over $4,000 at The Lowell and yet, they decided to put me through a grueling, tiring batter of the blame game in order to avoid paying a measly $300 claim. Never once did they offer anything for my troubles and damaged items. Not even 10% off our next stay in The Lowell; not that I would even stay there for free now.

In closing, The Lowell is a good, nice hotel and I hate to see them treat a customer this way, particularly one that spent so much there. I guess a $4,000 hotel bill is a pretty measly chunk of change compared to their usual clients and they don't mind losing us. Maybe we did not live up to the ideal of a Lowell client. Whatever the reason, they should have paid the $300 claim, written it off as a loss and subsequently ended up with a very satisfied client happy to come back any time. Instead, their actions have produced this review and created bad word-of-mouth into the general circulation of a well connected and influential former client.

My ex-boyfriend's name is Lowell too. I should have known trouble would be around the corner!!

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
35 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lowell Hotel

Property: Lowell Hotel
Address: 28 E 63rd St, Between Madison and Park Avenues, New York City, NY 10065-8088
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#55 Business Hotel in New York City
#96 Romantic Hotel in New York City
#132 Luxury Hotel in New York City
#224 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Lowell Hotel 5*
Number of rooms: 74
Official Description (provided by the hotel):
Located on a quiet, tree-lined street off Madison Avenue, The Lowell is in the heart of New York's most exclusive and fashionable Upper East Side. With only 47 individually decorated suites and 27 deluxe rooms, the hotel lavishes its guests with truly personalized service and great attention to detail. Among the many thoughtful touches are complimentary beverages upon arrival, Voss water at turndown and a selection of DDC28 amenities. Most suites have wood-burning fireplace, some have a terrace, and almost all have a fully equipped kitchen.The Pembroke Rooms serves afternoon tea and Sunday brunch. Along this Upper East Side location is a delight for our guests,with elegant boutiques, Fine bistros and restaurants, Central Park and Museum Mile's richness for the eye and spirit. ... more   less 
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Also Known As:
Lowell Hotel New York City
Lowell New York City

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