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Lowell Hotel
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Reviews (350)
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All reviewspembroke roomupper east sidewood burning fireplacedeluxe junior suitenew yorkhome away from homesmall hotelcentral parkroom servicefour seasonsclub roomboutique hotelperfect stayfavorite hotelbell staffrooms are spaciouswe've stayed
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Reviewed July 24, 2014

I spent just one night in the Lowell. I always try to book via law.com, and I prefer the Upper East Side. The Lowell is a very small hotel. There is no big lobby, and the floors are pretty small, too. One should love this private atmosphere. The service was overwhelming. The room was in best shape, in a timeless American design. Only the air-conditioning was noisy, which should´t be. The bathroom was huge, in white marble. Unfortunately, I missed to try the gym and the breakfast. But if you look for a quiet, privat hotel, the Lowell is the right place. In a city that never sleeps it is a place to find a rest and refresh for the adventures in the city jungle.

Room Tip: I got an upgrade in a junior suite, which was really spacious and lovely.
  • Stayed: July 2014, traveled solo
    • Sleep Quality
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    • Service
Thank Maximilian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this reviewResponded July 27, 2014

Dear Maximilian K,

We are so pleased to receive such a pleasant review! We are delighted that you enjoy our intimate and relaxing atmosphere. We continuously strive to provide this environment through our service initiatives and amenities. Our new white bathrooms are ones that are often highly requested.
We have taken your comments regarding the air conditioning into consideration and our Director of Engineering will be reviewing our units.
We truly hope we have the pleasure of welcoming you back in the near future where you can enjoy our gym and our exceptional breakfast and brunch menu.

Thank you again,

Sarah Bolton

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Reviewed July 22, 2014

I can not fault this fabulous hotel. It embraces you and welcomes you with a warm smile. From the lovely friendly door man, to the helpful caring front desk...nothing is too much trouble and everything is done without what seems, any effort. It really is unique and a gem !!

Room Tip: We had a suite and it was perfect in every way.
  • Stayed: July 2014, traveled as a couple
    • Location
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2  Thank Gillcotswolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this reviewResponded July 24, 2014

Dear Gillcotswolds,

We are so grateful to receive such positive remarks from your most recent stay. Your kind words have been shared with our entire team and they are delighted to be recognized. All of us here at The Lowell take pride in ensuring each and every guest has a memorable stay and leaves with desire to return.
We hope we have the opportunity of welcoming you back again soon.

Best wishes for a lovely summer,

Sarah Bolton

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Reviewed July 2, 2014

The Lowell has set the standard for all my subsequent hotel experiences, which none have ever passed and few have reached its height.

Where to begin… It caress you with a warm touch, it soothes you with cozy, tasteful furnishings, it delights you with its first class decor. Whoever said "I want to live here", has spoken true; in an instant, it is your home, and you belong to it.

It is the best, most welcoming, romantic suite I have ever stayed in.

  • Stayed: August 2013, traveled as a couple
    • Value
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1  Thank Chantal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this reviewResponded July 8, 2014

Dear Chantal T,

We are truly thankful for your superb review of your recent Lowell experience. We make every effort to create the feeling of “coming home” while maintaining the highest standards in guest service and hotel services. We absolutely hope that we have the pleasure of welcoming you back soon, so you may have an equally exceptional stay on your next visit.

Wishing you a lovely summer,

Sarah Bolton

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Reviewed June 26, 2014

We love it here. So intimate and calm and just so well done. Very intimate lobby area, and the rooms are fabulous. Our room this time was a deluxe jr suite with a terrace. The front desk does a great job of securing transportation, theatre tickets, etc. It feels like a private club.

  • Stayed: May 2014, traveled as a couple
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Thank detroitmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this reviewResponded July 1, 2014

Dear detroitmom,

Thank you so much for sharing your wonderful feedback. Our goal is to provide the highest quality of service for our guests and your remarks help us reach this goal. Our individualized décor of our rooms and suites makes for a bespoke experience, as we strive for a home away from home atmosphere. This is absolutely the perfect time of year to enjoy one of our terrace suites and we are pleased you were able to do so. Our front desk works very closely with are knowledgeable concierge team in making special arrangements. We hope we have the pleasure of welcoming you back again soon.

My warmest regards,

Sarah Bolton

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Reviewed June 23, 2014

What can I say...I love this hotel. At check out, my husband and I regretted having to leave. The entrance and the lobby are discreet. The check in and check out were easy and fast. The rooms are clean and well maintained. The décor is cozy and soft. The room was very comfortable and quiet. Room service food was excellent and came on time. The dining room on the 2nd floor was lovely. The location is very good - Madison & E 63rd. I've stayed at a lot of different hotels in New York City (The Trump at Columbus Circle, The Plaza Athenee, New York Palace, The Palace, The London, Gramercy Park Hotel, and The Ritz Carlton CPS) and I have finally found the hotel for us.

  • Stayed: June 2014, traveled with family
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1  Thank hpmarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this reviewResponded July 1, 2014

Dear hpmarge,

We are so grateful for your kind words about The Lowell and that you enjoyed such a wonderful experience. It is so nice you had opportunity of enjoying our Pembroke Room and in room dining menu. We are delighted to learn that you had a wonderful first visit with us and are honored that we have become your new home here in New York ! We are lucky to enjoy such a fanstatic location in the Upper East Side and strive to provide a quiet oasis. We are grateful for your patronage of The Lowell, and look forward to welcoming you back soon.

Warmest regards,

Sarah Bolton

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