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“Very Disappointed”

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The Inn at Irving Place
Ranked #378 of 470 Hotels in New York City
Certificate of Excellence
A TripAdvisor Member
New Hampshire
Reviewed April 12, 2005

I stayed one night at The Inn at Irving Place to check it out before booking a room for my boss for a lengthy period. I am so glad that I did.

I arrived at the hotel in the early afternoon. The staff was VERY friendly and VERY attentive. My room - the Gramercy - was ready, so they let me check in. The bellman took my luggage and we legged it up to the top floor (2 flights).

After the bellman left, I began exploring the room. The more I explored, the more disappointed I became. Here is a list of problems:

1) There are two swing-arm lamps above the bed. The installation was very shabby (in a place like this, they should have cord covers). One of the lamps had a big dent. The arms were loose. The housings (where the lamps connect to the wall) were loose.
2) There were candelabra-style wall sconces on two of the walls. They were shabby and loose. And one of the sconces had a "candle" that was held on with electrical tape. It was leaning at a curious angle.
3) The radiators could use a coat of fresh paint.
4) There was plenty of upholstered furniture that looked was very nicely done. Unfortunately, none of it was comfortable.
5) There was no desk. I had to use the coffee table for my laptop.
6) The shutters were flimsy at best. There were 6 sets of shutters in the room - upper and lower for each of the three windows. Only one set would latch properly. I ended up using rubber bands to latch the others.
7) The dresser was an old Empire-style behemoth with drawers that had gaps in the bottoms. The drawers were very loose and I had to be careful to make sure I pulled them out carefully so that they wouldn’t fly out and land on my feet.
8) The mini-bar was out of order. There was a printed sign in a frame, which makes me think that this is a frequent occurrence.

There were some bright spots.

1) The room was very spacious and faced a courtyard. Even though the restaurants that border the property were hopping that night, I was not bothered by any music or noise. As a matter of fact, that was the first night I ever spent in Manhattan where my sleep was not interrupted by garbage trucks or sirens.
2) The queen-sized bed was very comfy and the linens were what I expected from a luxury property.
3) The closet had an extra blanket, iron and ironing board.
4) The bathroom was roomy. The outlets were right next to the mirror. They had a side table that was big enough to hold all of my toiletries. The towels were thick and thirsty. The shower was roomy. And the water pressure was great.

I did not eat at the inn, so I have no comments on the restaurant or the food.

I own a 130-year old farmhouse, so I can deal with a bit of shabby and I wasn't expecting the slickness of a modern boutique hotel. But for $325 a night, the room should, at the very least, be properly maintained.

I will not be staying here again. And I will not book a room here for my boss when he comes to the city later this month.

  • Stayed: April 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 - 89 of 92 reviews

A TripAdvisor Member
Reviewed September 14, 2004

We got the idea to stay here out of a travel book--1000 Places to Visit. Both the book and the Inn's website play it up as a charming throwback to the turn of the 20th century with period antiques. Apparently charming means well-worn, and antique means rickety. The staff is very freindly and attentive. We were greeted with champagne and chocolate covered strawberries. But bone shaking garage music from the adjoining club kept us awake the first night. A bridal shower and a photo shoot on subsequent days occupied large areas of the inn and we were relegated to overflow space for breakfast. It is a great location if you like the Gramercy area. The inn has WIfI (with intermittant interruptions), digital cable, and very comfortable beds. The staff is very responsive, but if you are looking for comfort, luxury, convenience, or value look elsewhere. If you like trendy, artsy B&Bs and don't mind sacrificing value then go ahead and stay here.

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A TripAdvisor Member
New York NY10003
Reviewed April 22, 2003

Quite honestly my experience was sublime! the affore mentioned bar proved to be neither noisy nor crowded. The decor is refined and elegant, and the service attentive. It is an oasis of cool sophistication in the metropolis. I highly reccommend a sojourn there.

6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 28, 2002

If you are considering staying at 'The Inn at Irving Place' you might want to read this. I was robbed of $2000 cash from one of their supposedly upscale rooms in December of 2001. After filing the police reports I was given half off my room fee for the night (I still had to pay over 180 dollars for the night). The hotels response was, in writing from an attorney, "our clients deny the allegations". Also of interest is the fact that the manager is stationed directly downstairs from the room where the theft occured leaving virtually no access to the room except for hotel employees. After I compained to the Better Business Bureau, the hotel's response to the BBB was "a police report was filed and this accusation came up to be false". This is absolutly false!

16  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 9, 2002

We were really looking forward to staying at the Inn at Irving place as we had been planning the trip for a long time and are a fan of the Small Luxury Hotels of the World chain.

However, I'm very sad to say that we were disappointed with the hotel.

The hotel has some good points - it's in a superb location; the staff are very friendly and helpful and the decoration & furnishing are of very good quality.

However, the its bad points are - it's very expensive for what it is and the cheapest room (which we stayed in) is small. But perhaps the biggest problem with the hotel is that the associated businesses - the bar (Cibar) is very popular and the noise of its music booms throughout the hotel. The other thing that is very popular is the Tea Salon. During our visit they had 3 different showers on one day and this puts the public area of the hotel out of bounds.

Cibar is also very much out of keeping with the character of the hotel - garage music and antiques don't make good bedfellows!

In summary I believe that the owners of the Inn at Irving Place need to decide what their core business is - at the moment it seems that they are prepared to sacrifice the tranquility of their accomodation for the loud noise and money of Cibar.

14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2016
Google Translation

  • Stayed: May 2016, traveled as a couple
    • Value
    • Location
    • Service
Thank wachtmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2016
Google Translation

  • Stayed: October 2015, traveled solo
    • Location
    • Rooms
    • Service
1  Thank gourmetfeinschmecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Irving Place

Address: 56 Irving Pl, New York City, NY 10003-2314
Location: United States > New York > New York City > Gramercy Park , Manhattan
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#220 Luxury Hotel in New York City
Price Range: $328 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Inn at Irving Place 4*
Number of rooms: 12
Official Description (provided by the hotel):
Originally built in 1834, three single family brownstones sat at the corner of 17th and Irving Place. Over the years, the corner brownstone was torn down and a small apartment building was built in its place. The two remaining brownstones have stood the test of time, and they now create The Inn. While once combined as a single family home, the brownstones also housed everything from apartments, The Ingersol Mens Club, a Speak Easy, and a Beauty Parlor and Day Spa. After completion of a three year renovation, The Inn at Irving Place opened its door in December of 1994. ... more   less 
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Also Known As:
The Inn At Irving Place Hotel New York City
Hotel At Irving Place
At Irving Place Hotel

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