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“Superb Location”
Review of Park Lane Hotel

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Park Lane Hotel
Ranked #262 of 471 Hotels in New York City
Reviewed September 2, 2014

Having stayed several times further towards Madison Square Garden, I decided to try next to Central Park and was not disappointed by the Park Lane Hotel. Superb views of the park from my room which was pleasant and large, if a bit dated, but bed was very comfortable. Just round the corner from 5th Avenue, adjacent to subway station, easy to walk to Time Square and the Rockefeller Centre. Wifi costs but was a decent connection. Overall, to be able to step out the front door and be in the park, and also watch the sunrise and sunsets from my bedroom window was such a pleasure and would definitely stay here again

Room Tip: Go for a park view room, it's worth it!
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  • Stayed: August 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank dkw796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded September 11, 2014

Dear Valued Customer,
The Park Lane Hotel New York thanks you for the lovely review from your first experience at our hotel. The team greatly values your feedback and amazing detail of the pleasure provided through a Park View guest room. We appreciate your return intent and hope to welcome you back in the near future.

Warm regards,
Joseph Falco
Manager- Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,226 - 5,232 of 6,796 reviews

Reviewed September 1, 2014

Ideal location just off Central Park, the room was spacious, especially for NYC. The hotel was spotless and the staff were helpful. After a bell-hop damaged a strap on a piece of luggage the hotel manager immediately resolved the issue to our satisfaction. I would definitely stay here again.

Stayed: August 2014, traveled as a couple
Thank Morgan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded September 11, 2014

Dear Morgan R,
The Park Lane Hotel New York appreciates your recent review posting and positive recognition of the hotel staff. We apologize for the unanticipated damage handling of your luggage and are glad to hear of the immediate recovery. We hope to welcome you back to the Park Lane Hotel New York for a return visit soon.

Warm regards,
Joseph Falco
Manager- Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2014

While the hotel is not the "grande dame" it once was, we had a very nice stay. We arrived at 4:00 pm and was checked in quickly. Had asked for an upgrade to a park view room if available. Got a great full park view room on the 19th floor and was pleased with the room. The bathroom did have some strange odor in it when we first arrived, but a little room freshner took care of that. The common areas around the lobby were very nice and Harry's Bar was a pleasant afternoon retreat. The bartender made wonderful old time cocktails and was very friendly. The little courtyard area outside was also nice for getting "take out" from the Plaza Food Hall and sitting outside to enjoy the weather.

Each employee we encountered was most courteous and helpful. No complaints here. This hotel gave us great value for our money. We will definitely consider this hotel when next we visit.

  • Stayed: September 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank C5LS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded September 11, 2014

Dear Valued Customer,
The Park Lane Hotel New York appreciates the opportunity to interact following your stay. The positive notations are greatly appreciated and it is humbling to receive recognition in delivering a great experience. The Park Lane team sends our warmest regards and certainly hopes you will choose our hotel for future travel accommodations.

Joseph Falco,
Manager- Hotel Operations

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Reviewed September 1, 2014

This was listed as a four star hotel. No more! Had stayed there several times in the past, but not in past two years. Room was tired. Drapes hanging off hooks. Sheets are worn out. Twin quilt on full size bed. Towels are worn out. Wi Fi appears free as you sign in, without indication of the daily charge, which appears on the bill. Rooms need refurbished.

  • Stayed: August 2014, traveled with family
    • Cleanliness
    • Service
Thank peter k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded September 11, 2014

Dear Peter K,
The Park Lane Hotel New York thanks you for your recent review. It is upsetting to learn of your dissatisfaction with the conditions of your occupied room. Would you kindly provide the room number and details of your reservation? Our Operations team will investigate the conditions of the room and issue repairs and replacement of the areas you outlined. Also you had noted that Wi-Fi is advertised as free at sign in. We have revisited the sign in page and online amenity details to ensure the incurring of a daily service charge is outlined. Did you experience any other issues with the Wi-Fi service i.e connectivity troubles or incorrect charges? Again, please feel free to reply via email or T.A direct message to discuss in further detail. The Park Lane Hotel New York greatly values your business and customer feedback.


Warm regards,
Joseph Falco
Manager- Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2014

If you want to be in the middle of Manhattan, this is a very good hotel to book. Directly facing the south end of Central Park, the hotel is very easy to find and a good place to start exploring the rest of Manhattan from. Steps from some very good restaurants too. My room did not have a view, but for the low price I paid I could not complain. The room itself was large and very comfortable, lots of room for my stuff and a large bathroom. I also used the courtyard space outside. The staff were very helpful when I couldn't make the (paid for) internet work, and fixed it very promptly. I would stay here again.

  • Stayed: August 2014, traveled on business
    • Value
    • Location
    • Service
Thank North_Beach_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded September 11, 2014

Dear North Beach UK,
Thank you for choosing the Park Lane Hotel New York. On behalf of the hotel team, we extend our warmest wishes and gratitude for the positve recognition of staff service. Your return intent is greatly appreciated and we highly anticipate your next visit.

Warm regards,
Joseph Falco
Manager- Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2014

Hotels in NY are expensive, so this hotel is a good value. The location on Central Park is excellent - near several subway stops. 5th Avenue is a block or two down and Columbus Circle is nearby the other direction. You are right next to Central Park, so you can pop in for a walk or breakfast in the morning. The hotel itself is very nice, lobby is beautifully decorated. The rooms are nicely decorated. Beds were comfortable and everything was clean. They sell coffee in the lobby in the morning which was convenient. Speedy checkout. Only thing to note: if you try to call the main office from your room - no one picks up. There is not a "main desk" option on the phone so it's confusing as to how to get ahold of anyone. So you need to go downstairs for questions. Not a show stopper to us, but annoying. We would stay there again.

Room Tip: We were told to get a higher room - were on 20th floor which is halfway up, it was pretty quiet, we...
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  • Stayed: September 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Peggy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded September 11, 2014

Dear Peggy K,
The Park Lane Hotel New York greatly values your business and shared feedback. Thank you for the positive acknowledgment of the overall hotel decor, bedding and services. The hotel Operator receives all incoming calls from guest rooms and dispatches to the appropriate department. We apologize for the inconvenience of having to communicate your requests in person, due the failure to respond to your calls. Your return intent is very much appreciated and we look forward to your accommodating your travel needs in the future.

Warm regards,
Joseph Falco
Manager- Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2014

After staying at two fantastic hotels on our trip for our 25 th Wedding Anniversary this hotel was such a let down. It is dated dirty and staff not pro active. Described as luxury the only luxury is the park view if you get one. The first room a deluxe queen was overcrowded dirty dark with a city view! View of back of buildings. We did get an upgrade but the only redeeming feature was the view! Floor 11 you could still hear traffic and air conditioning noisy . We did get an upgraded room on floor 33. I'm not sure I would call new wall paper carpet and a few drapes enough to warrant the star grading. Fridge in bathroom no mini bar ,no information booklet on hotel, cracked tiles in very dated bathroom with a shower curtain. Staff unable to explain how it was.luxury! Would not recommend. Pictures on sites of upgraded rooms and no pictures of terrible bathrooms.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank christine c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lane A, Manager at Park Lane Hotel, responded to this reviewResponded September 2, 2014

Dear Christine C,
Thank you for choosing the Park Lane Hotel New York and sharing feedback from your recent visit. It is concerning to learn of your dissatisfaction with the provided guest room accommodations. The hotels deluxe category rooms are the lowest floors of the building and are positioned with a City view. This room category is our basic inventory and is priced within the lowest tier of nightly rates. Executive and Premier room categories are located on elevated floors and boast City views in many guest rooms. Much of the hotel inventory has received restorations and upgrades over the recent months. According to the details of your review, it seems our Front Office team extended their best efforts to provide a room that met your preferences, hence the two room moves. On behalf of Hotel Management, we apologize for the areas guest rooms that were unsatisfactory. We will certainly investigate and issue all necessary repairs.

Warm regards,
Joseph Falco
Manager- Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#95 Family Hotel in New York City
#176 Luxury Hotel in New York City
#185 Romantic Hotel in New York City
#194 Business Hotel in New York City
Price Range: $179 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 631
Official Description (provided by the hotel):
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Grill, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel

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