The Park Lane Hotel must have some of the best views of Central Park in the city. The rooms are ok, although they could do with some updating and thorough cleaning (like another reviewer, I too found things left over from a previous guest). However, the hotel is really let down by its customer service. On arrival, several light bulbs in my room were faulty, and it took three calls to housekeeping and over 12 hours before they were replaced. Every day, my room access cards stopped working; every day I was told somebody would fix the lock; and every day it still did not work. At every stage, the staff seemed tired, and were just going through the motions. My telephone was linked to another room number, so constant confusion reigned. And to top it all off, after numerous complaints, I was told that a 'director' would contact me within 15 minutes. 1 hour later I had to leave, and they still had not contacted me.
As a business traveller who needs things just to run smoothly, I cannot recommend this hotel.
- Official Description (provided by the hotel):
- Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Grill, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more less
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- Also Known As:
- The Helmsley Park Lane Hotel New York City
- Helmsley Park Hotel