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The Franklin
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All reviewsupper east sidewine and cheeserooms are smallcentral parkmetropolitan museum of artyogurtnew yorkcontinental breakfastboutique hotelevery eveningaround the cornerwhole foodswine hourshort staygreat boutiquecoffee machinebed was comfortable
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Reviewed April 29, 2014

My DH and I stayed 4 nights which we booked for 2 people a month and a half ago for our 4th trip to NewYork
PROS: great location, around the corner from a Metro stop
Very clean
Comfortable bed with nice linens (4 pillows but very tired and flat)
Satisfactory European style breakfast: juice, coffee, tea, milk, yoghurt, cheddar cheese, cold cereal, store-bought baked goods
CONS: Room is very, very small - hotel does not differ in description between "guest room" and "petite guest room". Our reservation confirmation did not specify that we would be in a "petite guestroom". Bathroom door opens only part way due to heating register. Not so bad in itself but the opening is compromised on the otherside by the corner of the sink vanity which is butted up against the bathroom door frame. You literally have to turn sideways to squeeze through the opening and we are average size people. Yes, the sink is in the bedroom. We actually don't mind this as it allows someone to shave/put on makeup while the bathroom is occupied if you could only see!
There is no lighting for the vanity mirror, probably because it is in the bedroom. Very poor lighting from the ceiling light behind you or the low level bedside lamps also behind you.
Website describes beds as "European-style antique beds". They are not antique. Bed has no antique frame. Bed has a common steel support that fits under the box spring only. The headboard is as shown on the website however it is only a mock headboard bolted to the wall above the bed. Very narrow space to access bed on one side due to above mentioned register.
Our room had a small window with only tired brown blinds - no lovely drapes as depicted in the photo of the "petite guest room".
No dresser. No closet to speak of. Just a narrow box, 6"deep which opened awkwardly from the end up against the wall mounted TV. Only 3 hangers provided. The only other hanging space available was a single hook on the inside of bathroom door. No towel racks. No luggage rack nor space to put it anyway. Totally not suitable when there are 2 adults staying for several days. Upon arriving in the room we called the desk to inquire about moving to another room. We were told there was not an available room for 2 more days. The hotel never followed up on this.
We had to ask for a second washcloth 2 of the 4 nights - they left 2 bath towels and 2 hand towels - why only 1 washcloth?
We had to ask for the iPod compatible clock radio as listed in the room's amenities. A partially functioning one was delivered. It only told time - no alarm, no radio.
The smoke alarm started chirping at 3:00 a.m. My husband took it down but was unable to get the battery to release and did not want to force it so he took it down to the desk. Someone came at 11:00 next morning to replace it. Told it needed a new battery. Really!! Obviously the hotel is employing an unsafe practice of letting the batteries run down rather than replacing them at regular intervals.
Would we stay here again? Certainly not in a petite guest room! A small room is one thing but when the functionality of the room is severely compromised that is quite another. It is unfortunate the hotel does not acknowledge this. This combined with poor service (having to requesto basic amenities - nothing beyond a verbal apology for the interupted night's sleep); and misleading info on the website is quite off putting.

Room Tip: Don't stay in a petite guest room.
  • Stayed: April 2014, traveled as a couple
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3  Thank kasonhill1547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this reviewResponded May 1, 2014

Dear Kasonhill1547,

Thank you staying with us here at The Franklin and for providing us feedback about your stay. I do apologize that there were issues with your room, and that the front desk was unable to move you.
We pride ourselves on our guests having the best experience possible, and would welcome the opportunity to give you an experience that exceeds your expectations. I'd like to offer you a complimentary upgrade, subject to availability during your next stay. Please contact my assistant, Crystaline Ramos at email: cramos@shorehamhotel.com to make the necessary arrangements. We look forward to seeing you in the near future and thank you once again for your feedback.


Regards,
David Sandler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

CLEAN! beautiful rooms yet small. no views but staff is so helpful, friendly. I give up ammenities for a clean room and perfect staff
close to many nice restaurants shopping museum row and central park. a must stay.

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with this hotel
Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this reviewResponded April 30, 2014

Dear Laura C,

I'm so glad to hear you enjoyed your stay and our rooms were to your liking! We pride ourselves in making every guest stay as memorable as possible. We hope that you will choose to stay with us in your future stays in NYC. Please feel free to contact me directly; we will do our best to top your last stay!


Regards,
David Sandler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

Great location for easy access to Upper East Side museums. Feels like a European hotel - and that is both positive and negative. On the positive side, it feels small and homey. Rooms are nicely decorated. Staff is generally friendly. On the negative side, rooms are very small, even by New York standards. I also find the added "resort fee" off-putting.

  • Stayed: October 2013, traveled solo
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1  Thank FlashFish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this reviewResponded April 30, 2014

Dear Flashfish,

Thank you for taking the time to share your most recent experience with us. We are truly happy that you felt in the comfort of your home in our rooms and that you enjoyed our location. We know how important location can be when it comes to planning a trip, and we promise we aren’t going anywhere. We look forward to seeing you the next time you are in New York.


Regards,
David Sandler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

The Franklin is for the price the hotel most within walking distance of major NYC art museums. Stayed a week, daily immersed in art. My room was perfectly quiet. Liked the breakfast and cheese and wine freebies.

  • Stayed: April 2014, traveled solo
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Review collected in partnership with this hotel
1  Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, General Manager at The Franklin, responded to this reviewResponded April 30, 2014

Dear Charles R,


Thank you for taking your time and leaving us a Trip Advisor review on the Franklin hotel. I am delighted that the hotel was to your satisfaction and our amenities were up to your standards. Our location is one of the key features that makes are property special and a true hidden gem especially all of the ART surround us. My team and I look forward to seeing you again.


Regards,
David Sandler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

  • Stayed: April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Easytobook.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
david_sandler, General Manager at The Franklin, responded to this reviewResponded April 23, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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