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“Great neighborhood hotel” 4 of 5 stars
Review of The Franklin

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The Franklin
Ranked #349 of 479 Hotels in New York City
Saskatchewan Canada
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great neighborhood hotel”
4 of 5 stars Reviewed January 14, 2013

Perfect location within steps of coffeeshops, restaurants, drug stores, and of course the subway. We had no trouble with cell phone or wifi. Enjoyed the 24 hr capaccino machine, free breakfast and wine and cheese happy hour. Bed was comfortable, bathroom while tiny was immaculate. A great choice for a city trip!

Room Tip: We stayed in a studio room with king size bed, perhaps the bed takes up room space but we weren'...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SaskSunSeeker2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, Manager at The Franklin, responded to this review, January 24, 2013
Dear SaskSunSeeker2,

Thank you very much for staying with us at the Franklin Hotel. We love to hear from every guest that stays with us and I assure you we take your feedback seriously. We agree that the Franklin is a great hotel that is in walking distance to many museums and fun areas in Manhattan. When you do visit NY again please think of us so we can make your stay more enjoyable.

Thank you again for taking the time out to help us get better at what we do.
All the best,

David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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636 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
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  • Japanese first
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  • Russian first
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English first
Lincoln, Illinois
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed January 7, 2013

This is a comfy, friendly, well placed hotel if you are visiting New York to see some museums and shows. I loved it!

My only issue is that I got no cell phone reception while there and also could not connect to the internet. The front desk was friendly about it and tried resetting the router, but nothing worked. They did mention that apple products in particular didn't get good reception at their hotel.

This definitely was a negative because I needed to use my phone/internet to look up addresses, get directions, make reservations, etc. I had to actually walk to the Starbucks on the corner to do these things - it would have been so much nicer to do this type of planning from the comfort of my room.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank cyasukot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_sandler, Manager at The Franklin, responded to this review, January 24, 2013
Dear Cyasukot,

Thank you for taking your time out to write a review about the Franklin Hotel. We really like feedback from our guests as it allows us to better understand our customer needs. It is great that you did enjoy your stay and the area the hotel was located in. We hope you choose us again the next time you are in NYC.

Thank you again for your time.

Be well,
David Sandler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 25, 2012 via mobile

Rooms are tiny but your in NYC. You are just sleeping there right!? The hotel is a block from the 6 train which is great and right around the corner from shopping museums and great restaurants. I booked a room for my parents because I live in the area. The breakfast was nice and wine hour was perfect. Hotel is clean and nice. Value was not bad.

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank wendo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 20, 2012

I have never been in a hotel room as small as this! Comfortable bed, friendly staff, too high of a price for a hotel with the smallest closet (room for only 4 hangers) I have ever seen. One person can handle it but 2 ?????. Good location. Bring your in a plastic bag, as there is no room for luggage!

  • Stayed December 2012, traveled solo
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Dale W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 28, 2012

First impressions of this hotel weren't that promising, I have to admit. The lobby looks a little tired and run down. However, the rooms are clean, quiet and prettily decorated. The heating/aircon works and, while the service from the front desk can be a little... idiosyncratic, everyone was very helpful and good humoured. The bed was enormous (perhaps a bit too enormous for the room) and incredibly comfortable.

The location is great. It is right near the 4,5,6 line down to Midtown/Brooklyn and you can get anywhere quickly and easily from there. For a Manhattan hotel, it is great value.

Room Tip: The rooms on the 3rd floor are the quietest
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LulaBGood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 27, 2012

GOOD: location (walking distance to subway and central park), breakfast, good bed, quiet neighborhood, very nice staff.
BAD: rooms are really small. Almost didn't have espace for our baggage.
.......................................................

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gabriela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 21, 2012

The perfect location on the Upper East Side. Walking distance to shopping, museums, and restaurants galore! Rooms are very small, but very nice and squeaky clean. So pretty with a chandelier above our bed. Linens are soft, bed rated 4/5 (we are spoiled by our latex mattress). We LOVED having the espresso machine downstairs! The staff was wonderful. We had a bit of a delay on check in, but this was due to some rude guests who ignored the check out time of 2pm, not the hotel staff who did everything they could to get rooms cleaned asap. We enjoyed exploring the neighborhood in the meantime and found a GREAT place to eat across the street, Cafe Bocado, where we ate a couple times a day. We absolutely will return to the Frankin the next time we are in NYC :)

Room Tip: Opt for a larger room if you really feel you want the space. And the back rooms on upper floors are...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank katklop7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Franklin

Property: The Franklin
Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128-2206
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#228 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, and 24-hour cappuccino machine. ... more   less 
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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