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“Boutique hotel tiny rooms Expensive ..” 3 of 5 stars
Review of The Franklin

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The Franklin
Ranked #347 of 479 Hotels in New York City
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Boutique hotel tiny rooms Expensive ..”
3 of 5 stars Reviewed August 6, 2012

Been in many small hotels in NYC
Never had a small room like in this
The hotel rated 3.5 stars I think that 2.5 stars would have been more like it .
The plus side it's clean , near subway
And the room is ok if you ignore the size and the fact that u get a noise not just from the street but also from your window mounted air condition . there are better values in this city .

  • Stayed August 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Tildor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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635 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
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English first
downey
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 30, 2012

This hotel is moderately priced. It's in a good location, just two blocks from Central Park and less than ten blocks from the Metropolitan Museum.. The continental breakfast was quite good with cereal, yogurt, juices, bread and sweet rolls, coffee etc.. The room was quite clean and comfortable.

Room Tip: Rooms away from street would be better.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank dadorron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Level Contributor
92 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed July 22, 2012

If your NYC visit centers on Museum Mile and environs, this hotel is a great choice. It's walking distance to all the big-name art museums. If you are a first-time NYC visitor, I would not recommend this location because you will have to navigate multiple mass transit options to reach the major tourist attractions.
The hotel is small and has Old World charm, such as a nice, small breakfast room with complimentary continental breakfast. The rooms are small. If room size is a concern, this is not a good choice for you. We have stayed in a few other NYC hotels in the past and understand that rooms in this city are small, but The Franklin was the smallest room we have yet encountered.

Although clean, the hotel is threadbare in spots. The desk in our room was scuffed and scratched, although it had a lovely ceramic chandelier. The window air conditioner, while welcome because of the outdoor temperature was as noisy as a jet plane. The neighborhood is residential, but lively. You are not "in the heart" of Manhattan, but you are in a nice place. So choose this hotel if it meets your itinerary and inclination.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Silasroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrowford, United Kingdom
Level Contributor
103 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed July 5, 2012

We stayed at the Franklin after reading reviews here on trip advisor.

The whole stay exceeded expectation. Check in was painless and the staff are very courteous and friendly.

The room amenities were good, modern furniture, comfy bed, shower gel and shampoo. The only downside was the room size. We understood it would be small , and yes NY hotels are small but our 2 suitcases took up the whole floor space and we struggled to move about the room.

We paid a little extra upon booking to get a slightly bigger room, but we didn’t see any difference looking at the floor plans on the wall.

The little extras were nice, like wine in the afternoon and breakfast was really good.

Location was really good, just across from Central park and a tub station around the corner.

Free wifi was much appreciated.

Overall, very good and would consider again.

Room Tip: Make sure you be realistic about what size to expect
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LeeNSazzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at The Franklin, responded to this review, July 13, 2012
Thank you for your wonderful review. I am glad to hear you had a wonderful stay at the hotel. We try our best to make sure that all our guests feel at home. We hope to see you again in the future.

Best regards,

Shonda Colbourne
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 3, 2012

I agree totally with willowsong. This hotel was so convenient and was so clean and fresh and very reasonably priced for NYC! We had the largest room which they call a suite. It has either a Q or K bed. There is very little wasted space and the bathroom is tiny, but we didn't need any more room than provided. Having the breakfast and late afternoon wine and cheese was wonderful. The staff was very responsive if we needed anything.It is 1 block from the subway, only a couple blocks from Central Park and near many of the museums along Museum Mile. I am going back in August to move my daughter after her internship ends and have already booked my room at the Franklin.

Room Tip: All things being equal book the suite if there are 2 people staying.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LindaBH012256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at The Franklin, responded to this review, July 13, 2012
I am glad to hear that your stay was enjoyable. Thank you for the wonderful review. I will make sure to share your comments with our staff. And we hope to see you again in the future


Warmest Regards,

Shonda Colbourne
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson Valley, NY
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 12, 2012

The Franklin is a great place for people who appreciate character and value. Yes,the rooms are small--I had to do some work at my desk and could hardly squeeze myself between chair and bed--but they are also immaculately clean and very comfortable (plush bedding, surprisingly quiet). For those visiting the city it's close to museums (Met, Guggenheim) and the Lex. Ave subway is only a block away. Free continental breakfast, and wine and cheese in the evening, both very welcome. Plenty of great restaurants within walking distance. A gem!

  • Stayed June 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank willowsong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Franklin, responded to this review, June 14, 2012
A hidden gem! I too find the hotel full of character and charm. I am so glad you enjoyed your stay. It sounds like you took advantage of our wonderful location by visiting the museums and nearby restaurants. Thank you for taking the time to post such a great review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 11, 2012

Everyone was very nice, but the room was the smallest I've ever stayed in and the air conditioner probably the noisiest I've ever heard. Everything is tiny - you need to go single file to get into the tiny "lobby." Not for me.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank JackTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Franklin, responded to this review, June 14, 2012
Thank you for your direct feedback. You are correct, our rooms and hotel are cozy. I’m very sorry that the hotel is not for you but glad to hear the staff was pleasant.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Franklin

Property: The Franklin
Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128-2206
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#228 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, and 24-hour cappuccino machine. ... more   less 
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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