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“Genteel charm uptown”
Review of The Franklin

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The Franklin
Ranked #386 of 468 Hotels in New York City
Queens, New York
Level Contributor
97 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Genteel charm uptown”
Reviewed July 22, 2012

If your NYC visit centers on Museum Mile and environs, this hotel is a great choice. It's walking distance to all the big-name art museums. If you are a first-time NYC visitor, I would not recommend this location because you will have to navigate multiple mass transit options to reach the major tourist attractions.
The hotel is small and has Old World charm, such as a nice, small breakfast room with complimentary continental breakfast. The rooms are small. If room size is a concern, this is not a good choice for you. We have stayed in a few other NYC hotels in the past and understand that rooms in this city are small, but The Franklin was the smallest room we have yet encountered.

Although clean, the hotel is threadbare in spots. The desk in our room was scuffed and scratched, although it had a lovely ceramic chandelier. The window air conditioner, while welcome because of the outdoor temperature was as noisy as a jet plane. The neighborhood is residential, but lively. You are not "in the heart" of Manhattan, but you are in a nice place. So choose this hotel if it meets your itinerary and inclination.

  • Stayed July 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Silasroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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696 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
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English first
Barrowford, United Kingdom
Level Contributor
117 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed July 5, 2012

We stayed at the Franklin after reading reviews here on trip advisor.

The whole stay exceeded expectation. Check in was painless and the staff are very courteous and friendly.

The room amenities were good, modern furniture, comfy bed, shower gel and shampoo. The only downside was the room size. We understood it would be small , and yes NY hotels are small but our 2 suitcases took up the whole floor space and we struggled to move about the room.

We paid a little extra upon booking to get a slightly bigger room, but we didn’t see any difference looking at the floor plans on the wall.

The little extras were nice, like wine in the afternoon and breakfast was really good.

Location was really good, just across from Central park and a tub station around the corner.

Free wifi was much appreciated.

Overall, very good and would consider again.

Room Tip: Make sure you be realistic about what size to expect
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  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
Thank LeeNSazzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at The Franklin, responded to this review, July 13, 2012
Thank you for your wonderful review. I am glad to hear you had a wonderful stay at the hotel. We try our best to make sure that all our guests feel at home. We hope to see you again in the future.

Best regards,

Shonda Colbourne
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 3, 2012

I agree totally with willowsong. This hotel was so convenient and was so clean and fresh and very reasonably priced for NYC! We had the largest room which they call a suite. It has either a Q or K bed. There is very little wasted space and the bathroom is tiny, but we didn't need any more room than provided. Having the breakfast and late afternoon wine and cheese was wonderful. The staff was very responsive if we needed anything.It is 1 block from the subway, only a couple blocks from Central Park and near many of the museums along Museum Mile. I am going back in August to move my daughter after her internship ends and have already booked my room at the Franklin.

Room Tip: All things being equal book the suite if there are 2 people staying.
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  • Stayed June 2012, traveled with family
    • Value
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Helpful?
Thank LindaBH012256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at The Franklin, responded to this review, July 13, 2012
I am glad to hear that your stay was enjoyable. Thank you for the wonderful review. I will make sure to share your comments with our staff. And we hope to see you again in the future


Warmest Regards,

Shonda Colbourne
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson Valley, NY
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 12, 2012

The Franklin is a great place for people who appreciate character and value. Yes,the rooms are small--I had to do some work at my desk and could hardly squeeze myself between chair and bed--but they are also immaculately clean and very comfortable (plush bedding, surprisingly quiet). For those visiting the city it's close to museums (Met, Guggenheim) and the Lex. Ave subway is only a block away. Free continental breakfast, and wine and cheese in the evening, both very welcome. Plenty of great restaurants within walking distance. A gem!

  • Stayed June 2012, traveled on business
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Helpful?
Thank willowsong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Franklin, responded to this review, June 14, 2012
A hidden gem! I too find the hotel full of character and charm. I am so glad you enjoyed your stay. It sounds like you took advantage of our wonderful location by visiting the museums and nearby restaurants. Thank you for taking the time to post such a great review.
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Tucson
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 11, 2012

Everyone was very nice, but the room was the smallest I've ever stayed in and the air conditioner probably the noisiest I've ever heard. Everything is tiny - you need to go single file to get into the tiny "lobby." Not for me.

  • Stayed June 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank JackTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Franklin, responded to this review, June 14, 2012
Thank you for your direct feedback. You are correct, our rooms and hotel are cozy. I’m very sorry that the hotel is not for you but glad to hear the staff was pleasant.
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Travelers are raving about these New York City hotels

Portland, Oregon
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 3, 2012

My husband and I recently spent eight nights at The Franklin. I had read reviews so was expecting a small room, but was pleasantly surprised when we arrived. By NY standards it was just perfect! The hotel is quaint and immaculate. The staff is friendly and accommodating. The breakfast in the morning was plenty to start the day and we both loved the wine and snacks available every evening. Our room was perfect for a long stay and always made up immaculately when we returned each afternoon. The location was fabulous. A block away from the green subway line and a few blocks from Central Park and great shopping on Madison Avenue! I am picky about where I stay and this is a real gem!!

Room Tip: We stayed in 82 which they said was their biggest. It had a king sized bed which we loved.
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  • Stayed May 2012, traveled as a couple
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Helpful?
Thank kayPortland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Franklin, responded to this review, June 4, 2012
Thank you very much for your kind remarks about our hotel. We are pleased that you enjoyed your stay and were able to take advantage of our hotel amenities and location. It’s always nice to hear that our staff is friendly and accommodating. Thanks again.
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Melbourne
1 review
Reviewed May 31, 2012

on our last 8 days we moved uptown nearer to the museum mile.
Less interesting restaurants here but great transport (bus and subway) to downtown east and west. Staff at hotel fabulous, nothing too much trouble. Small boutique with about 40 + rooms, small breakfast area with excellent array of food for all cultures. Extreme logistic management enabled all to be catered for, as well as check out, in and all manner of tourist questions. Very professional. Neat and to the point.

  • Stayed May 2012, traveled as a couple
    • Value
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Review collected in partnership with Easytobook.com

Helpful?
Thank Annette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at The Franklin, responded to this review, June 4, 2012
Thank you so much for your kind review of our hotel. The staff at the hotel is definitely what makes it such a special place to stay. I appreciate you taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Franklin

Property: The Franklin
Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128-2206
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#227 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, and 24-hour cappuccino machine. ... more   less 
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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