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“A little gem” 5 of 5 stars
Review of The Franklin

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The Franklin
Ranked #347 of 479 Hotels in New York City
Macclesfield, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“A little gem”
5 of 5 stars Reviewed April 18, 2011

We booked 3 nights at this hotel and loved it. We had read the reviews and were aware that the rooms were on the small side but then who stays in their room in New York. The bed was so so comfortable and we slept like babies. Behind the small lobby were 2 very welcoming rooms where guests could enjoy a continental breakfast. More than adequate and so friendly chatting to other visitors. The coffee machine was available 24/7 and if by chance if you returned to the hotel around 6ish cheese and wine was freely available. Very civilised!! The staff were so helpful and in particular Daphne was incredibly friendly and couldnt do enough for us. We used the subway which was just around the corner and had no problems getting about and so cheap. We have decided never to go to one of the big hotels in the hussel and bussel but to return here everytime. Fantastic and thankyou guys we will see you soon.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank aidlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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636 reviews from our community

Traveler rating
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    109
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 17, 2011

We are just back from three nights at this lovely little hotel on the Upper East Side and this is to say that we loved everything about it. The Franklin is comfortable, gleaming, quiet, lovely and clean. It combines the charming feel of another time with up-to-date features and amenities. The staff is extra helpful and friendly. The daily late-afternoon wine-and-cheese buffet is a very nice chance to relax for a bit before your evening begins, and an opportunity to chat with other guests if you like or just chill on your own. If you are planning museum visits, the major UES museums are quite nearby; in general the location is only inconvenient if you are a person who won't take the subway: a 4, 5, and 6 line express stop is just one block away. Yes, the rooms are tiny - we had a "superior queen," which while small is not the smallest room in the hotel (that's the "Petite Queen," which, seriously, is best for people of moderate stature traveling solo) but it suited us very well. If you need a lot of room, or come to New York to spend the days in your room, then don't stay here. But if you plan to be out and about, this is a great place to come back to, warm, gracious and welcoming. We are very happy to have found out about this place and will definitely stay here again.

Room Tip: The Petite Queen is best for single folks
See more room tips
  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Palette1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
319 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
2 of 5 stars Reviewed February 7, 2011

that you do not have one of the rooms with the sink in the tiny tiny bedroom. I cried when i saw the size of the room and i am from europe so used to small rooms.

I checked the fire map and it showed that we had the worst and only room on the floor with the bathroom set up like that.(Sadly and ironically i feel we were put in this room as we looked so happy in the lobby and arriving that we would never dare complain as we were too polite-and we didn't at the time as i hate confrontation) t

I felt so sorry for the porter he was obviously used to people 's reactions when getting this room as he opened the door saying "please remember before u look in that rooms in nyc are small" then he sighed moved aside and the second we (just!) managed to shut the door in the room i began to cry. i cant remember the rates we paid but if you are paying 300+ a night please do check first, this was quite a while ago o paid less but still anything over 150 for a room like that is just ridiculous. but have just been promted to write this as am about to return to NYC

The actual hotel was very pretty and the furnishings in the room were gorgeous. if the sink had of been in the bathroom i could have lived with the size of room. It actually turned out to be quite funny by the end of the trip but i wouldn't want others to have the same shcok!!

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank HG001London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed February 2, 2011

Our stay in New York was business nor pleasure, but the result of an emergency surgery. My husband was allowed to recuperate outside of the hospital.
The Franklin Hotel staff were kind and helpful; the bed was wonderfully comfortable; the room, though admittedly not large, was lovely, clean and comfortable. Great location, Upper East Side just off Lexington.
Those looking for a lovely, clean and unique hotel will definitely not be disappointed; we certainly were not!

  • Stayed February 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CSignes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed January 28, 2011

I just got back from a 6 night business stay in the Franklin. It was the best experience, bar none, I've ever had in a boutique hotel. The room was small but large enough for me to do yoga every morning, and it was stunningly designed. Every detail is something I would have wanted to have in my own home, from the light fixtures to the color palette, to the bathroom fixtures to the bedding. The free breakfast was always fantastic, and the nightly wine and cheese party, also gratis, was icing on the cake. I could get a cappuccino, also gratis, at any hour, which was useful, to say the least, while I was working in my room. (The wifi, as others have mentioned, is also free.) The bed was unbelievably comfortable. The clock radio had an iPod dock. There was plenty of room for me to store my clothes and empty suitcase in the closet. The shower was divine. Also, the 6 train is literally around the corner, so getting anywhere was simple. There's a movie theater around the other corner. Great restaurants and food within short walking distance. I can't say enough fabulous things about this place.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank koganfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 10, 2011

Service was fine
The room as said before was small, it really is.
We walked every where and when tired took a taxi but it isn't central but you should know that when you book!
The breakfast is great and the cheese and wine was great, there's not many hotels that will give you this service.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank poshFiona57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 11, 2010

We stayed here for three nights while in town for a wedding, and were pleasantly surprised. Though the room is small, the owners made up for it with attention to design details, a wonderful breakfast of delicious French treats and a very polite staff. Plus, our bed was very comfortable and the room was quiet. The location on the Upper East Side proved to be perfect for our needs. We would definitely return.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TravellarkFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Franklin

Property: The Franklin
Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128-2206
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#228 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, and 24-hour cappuccino machine. ... more   less 
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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