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“Nice hotel good location”

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Carlton Hotel, Autograph Collection
Ranked #365 of 467 Hotels in New York City
GreenLeadersBronze level
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice hotel good location”
4 of 5 bubbles Reviewed April 11, 2013

We stayed here for six nights we checked in late after midnight there were no issues. Beds are very comfortable rooms were cleaned each day and fresh towels provided. Great spot right near two different subway lines friendly helpful staff. Fitness centre was also good. Overall a nice hotel.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jacbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,183 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (380)
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Montreal
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed April 11, 2013

We spent Easter weekend in NYC. The location couldn't be better for easy access to everything. The staff were super friendly and eager to help. The room (King) was lovely and spacious. We had a drink in the bar and the bar tender was really nice and eager to share her knowledge of NYC. The free coffee in the business lounge was a bonus! My only complaint was spotty internet access in the room and in the lobby....but it was free.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rrules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review, April 19, 2013
Thank you for visiting the Carlton over the Easter holiday. We appreciate this feedback in particular your comments about our staff. We will proudly display this review for our team to see.
Regards,
Vic Freeman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
47 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed April 8, 2013

I was there for three nights on business the beginning of February .
room was small and dark ... bathroom lighting terrible ......
It was clean and sparse and help was nice, but definitely not worth $349 a night ... ( not a good deal)
Also a gentleman came to the door, claiming to be the mini bar engineer ????? ( I did not let him in )

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brunello0549
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review, April 22, 2013
Brunello0549 -
Thank you for visiting the Carlton and for writing this review. It is true that we have some rooms that are quite compact but bathroom lighting is typically not an issue. It is also common that a Mini Bar Technician would visit a guest room in the later afternoon at the Carlton as this is when they do their rounds to replenish any items that may have been previously consumed.
We do hope to welcome you again in the future.
Sincerely,
Vic Freeman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
p
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 7, 2013

Stayed here in a standard King room during a short business trip. The hotel is centrally located and within walking distance of fantastic restaurants, bars and public transit. I was delightfully surprised by the size of the room and bathroom compared to other NYC hotels. The decor was nice however the rooms would benefit from a bit of maintenance (i.e. paint, chipped moldings, update of bathroom fixtures, carpets cleaned, etc.). Another negative was that, upon arrival, the window in the room was open. I was shocked that no one noticed this before presenting our room to us? It was super loud and distracting and I had to call maintenance to shut it. Another negative was the mini bar. We were charged for items that the cleaning staff had never replenished from the previous stay. The staff kindly took these charges off our bill, but it was still a pain to deal with.
The staff was very nice - the valet that coordinated the parking of our car was great and the bellman service was top notch. Front desk check-in/out was also fantastic.
There is a convenient 24/7 business center with coffee located just off the lobby. This was good to have as the wireless coverage in the rooms was spotty at best.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tntnycP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review, April 22, 2013
Thank you for your review of the Carlton Hotel. We are pleased that you enjoyed your stay and take your comments with regards to the maintenance as constructive criticism. Our Engineering personnel are currently involved in a preventative maintenance program that encompasses the entire property so rest assured that all issues will be tended to.
Thank you again,
Vic Freeman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Kentucky
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 6, 2013

The Carlton is a lovely hotel with outstanding service, free wifi, pleasant rooms and a good location. the concierge and the front desk went out of their way to accommodate any question or request.

We were here with our adult children. I would definitely stay here again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathryn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
127 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed April 5, 2013

My husband and I came with our adult daughter for a 3 night stay over Easter and we were all very pleased. Our King Suite room with rollaway was very roomy--the largest i have ever enjoyed in NYC with huge bathroom. Everything was fresh, modern and clean. Molton Brown amenities and free wifi are a nice touch. Staff all went out of their way to make us feel they genuinely appreciated our business. Location can't be beat. Eatily is just minutes away. Carlton is now our top choice for New York!

Room Tip: King suite was very large, and upper floor meant we heard minimal street noise.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank takemeaway_2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review, April 22, 2013
Takemeaway_2010_10
We are so pleased to read that you and your husband enjoyed your visit to the Carlton. Thank you also for highlighting some of our amenities. We look forward to welcoming you again in the future.
Sincerely,
Vic Freeman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

The room was very comfortable and the hotel was nicely situated, all amenties worked and the room was lovely and clean. The only problem with the hotel was that everything was so expensive from the bar to the phones, even watching a movie cost $17.99. If you wanted a bottle of vodka bought to your room you would need around $400. I don't know if this is normal for New York as it was our first time.

Staff very helpful though, especially the concierge and reception staff.

Room Tip: I don't think there is any difference in rooms.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shelfside63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review, April 22, 2013
Thank you for choosing us for your accommodation while in New York. We are pleased to read that you enjoyed your visit to us. New York is definitely a little pricy and seasonally sensitive. The Carlton’s pricing is positioned very competitively within our market although we can certainly appreciate that compared to other US cities New York hotels appear expensive.
Please come visit us again soon.
Cordially,
Vic Freeman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel, Autograph Collection

Property: Carlton Hotel, Autograph Collection
Address: 88 Madison Avenue, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#72 Green Hotel in New York City
#193 Family Hotel in New York City
#210 Luxury Hotel in New York City
#212 Business Hotel in New York City
#228 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
Official Description (provided by the hotel):
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York

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