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“Hotel with much potential!” 4 of 5 bubbles
Review of Carlton Hotel, Autograph Collection

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Carlton Hotel, Autograph Collection
Ranked #362 of 464 Hotels in New York City
GreenLeadersBronze level
Portland, Oregon
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Hotel with much potential!”
4 of 5 bubbles Reviewed November 20, 2012

This was our first time staying at the Carlton Hotel. First I want to acknowledge that every employee was very professional and helpful. We stayed in room 322 for 5 nights. The room was on the small side but very clean. The bathroom was pretty small with nice amenities and plenty of towels. The decor was decent and the bed was comfortable. The room and bathroom needs some attention to detail. It looks like when the room was updated they missed some spots. Also, there was no full length mirror in the room. That is a big "no-no"! The only meal we had at the hotel was breakfast which as quite good! The restaurant, Millesime has a piano bar several nights a week. Finally, they have $1.00 oysters at Happy Hour! We would certainly stay again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jss56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,166 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (380)
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English first
NY
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed November 20, 2012

4th time at the carlton. PERFECT location -- Union Square 6 blocks away..pillows and bed are SO comfy! Can't ask for more!?! Staff is really helpful and know the areas really well! Will be back Of course! Rooms are such a good size, i mean this is NY..so if you're expecting a huge room then go to Dallas..the rooms are actually larger in the Carlton than the W in Union Square which is way more money. It's a great value.
Never ate at the restaurant but hang out in the bar and it's lovely. Great restaurants in the area as well.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LandJNYUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napa, California
Level Contributor
48 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed November 17, 2012

The lobby is beautiful, as are the hallways. The rooms have modern decor, but falls short when you look at the details (wallpaper falling off in some areas, broken marble tiling). The hotel should've spent some of the money they did on the lobby/hallways instead on the rooms. My room was also facing a generator or fan on the rooftop of another building, which the noise was masked slightly by the air conditioner - so I'd say I got a crappy room.

Service-wise, this was my experience:
I checked in at the correct check-in time (3pm) but was told my room wasn't ready (along with a number of others waiting in the lobby). I had an engagement to attend to, so after waiting another 15-20 minutes, I addressed the front desk staff to check the status. Their answer was "the hotel was fully booked the night before, we'll let you know when your room is ready". The best solution they could come up with was offering me a standard room (instead of a deluxe king) with a free continental breakfast - a bit of a cheap alternative. I took it as I had to get into a room, period. The hotel needs to understand that sometimes, time is the number one priority for people and a free continental breakfast doesn't make up for the inconvenience (not to mention the room downgrade). Plus, a fully booked hotel the night before is never an excuse to not have rooms ready for check-in the next day, mainly because it's not the customer's problem ... especially if a hotel claims to be "luxury" and "4-star". I've stayed at similar described calibre hotels, to which they meet expectations, this one doesn't.

  • Stayed August 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Bryan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
939 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 535 helpful votes
3 of 5 bubbles Reviewed November 17, 2012 via mobile

I feel a sense of mixed emotions starting at this hotel, as you can encounter moments of real satisfaction among a large number of moments of dissatisfaction. While the hotel is clean and pleasant, the service is very limited, it is as if the staff don't care and are just counting the minutes until clock out time

  • Stayed November 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank HiddenCaviar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 15, 2012

Stayed here because we loved the location, room was SUPER small but had everything we needed. Room service was amazing - ordered the burger. Gave us late check out despite the fact that the hotel was completely booked the next night. Asked to see if we could stay longer but hotel was booked.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank itravelusa86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed November 13, 2012

I booked this room because they had just become part of the Autograph Collection, and was excited to see what Marriott was doing here. I have to say, it was a great hotel. The lobby was exquisite, and even though I was a little early for Check-In, I got a room right away. The whole check-in process was great, and she could not have been more friendly. I even took her name to write a comment card. The room was very nice, and very spacious. While there, I even received an email asking about my stay. I thought that was a nice touch. Every aspect of the stay was great, and would come back again for sure. It is a little further from midtown than I usually stay, but it was a short walk to the subway.

Room Tip: All the rooms are great!
See more room tips
  • Stayed April 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hove, UK
Level Contributor
283 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed November 12, 2012

Previous reviews of this hotel show mixed reactions, so a friend and I stayed with some trepidation. However, no fear, it's actually a nice hotel and we had no major issues. Still, for what you pay, it is nothing special.

Starting with the neighbourhood, it's in a good location mid-town and close to the subway line 6. We wondered if noise would be an issue, but no problem (but we did have an internal room). As you enter the lobby, you'll be in awe of the luxurious decor, and it continues upstairs in the hallways. I found it reminiscent of a French chateau in decoration.

Our room was small (a frequent complaint in NYC, so not surprising). It wasn't too bad, but probably more suited for one person - and we had a 'superior' double. There was no room to set a suitcase, as on a trestle, even in the cupboard. The most significant issue we had with then room was the tiny bathroom and its lack of a lockable door (it was a sliding door with an open gap, and glazed glass door). There was a superb power shower but no bath.

Wifi and newspapers are free.

Overall, no major problems, but nothing special.

Room Tip: Get an internal room, just in case there's street noise.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank doctorj42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel, Autograph Collection

Property: Carlton Hotel, Autograph Collection
Address: 88 Madison Avenue, New York City, NY 10016
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#71 Green Hotel in New York City
#194 Family Hotel in New York City
#211 Luxury Hotel in New York City
#213 Business Hotel in New York City
#229 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
Official Description (provided by the hotel):
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York

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