My sister had to visit NYC on business and asked me to join her. She knows I visit NYC frequently and wanted me along to show her the town. Her company had booked her in the Algonquin because it was directly across the street from the offices where she was scheduled to teach seminars. We changed the reservation from a single to a twin and asked for an early check-in, 1 PM versus the 3 PM official check-in, and were assured they'd do their best to accommodate that.
We arrived shortly after 1 PM and our room was not ready, and the front desk would only tell us that they would "try" to get it done earlier, but that we should not expect it before 3 PM, and that they could not even estimate when the room might be ready. Hmmm.... So we checked our bags and went out to kill two hours. We returned after 3 PM and were shown to our room. The bell staff were, by the way, excellent. The front desk staff were usually chatting with each other and acted annoyed when they were interrupted to deal with a guest.
I stay in NYC, midtown, frequently. I have never seen such a tiny room for that price. There were two beds (way too soft for both our preferences, and I like a soft bed), a small night table which was already completely covered with a lamp and a phone, a very small desk, mostly occupied with promotional material and another lamp, and a tiny closet, made even tinier by the safe, telephone book, ironing board, and iron already crammed in there. Not a drawer anywhere to put anything except the one in the tiny night table, which already contained the requisite Gideon bible. There was hardly enough space around the beds to navigate without hitting a wall or furniture. And because we had to live out of our suitcases (since there was nowhere to put our things except the tiny closet), and the suitcases had to sit on luggage stands, that meant even less space. We were on the 4th floor, directly across from an office building, and the street noise (especially when they pick up the garbage late at night, every night, from the hotel's restaurants) was pretty loud.
The bathroom was similarly tiny (sensing a theme here?), with a narrow shelf over the toilet already covered with the kleenex and the complementary toiletries (from some Australian company I've never heard of). Another narrow, short shelf was over the sink. That completed the bathroom storage. We've got two women here for three days. You can imagine we were thrilled there was nowhere to put any toiletries at all. Additionally, there was a dark brown, nasty something in the toilet. When we complained, politely, to the front desk, a very nice maintenance man came right up, worked on the toilet a few minutes, asked for our phone, and contacted the front desk to ask them to give us another room. Sadly, they had no other twins available, or so they said. The maintenance guy did the best he could, but the toilet was disgusting the entire stay and never flushed properly. We were never offered any discount or even an apology by the front desk for the problem.
The A/C (it was extremely hot and humid in NY during our stay) was very loud. The free WiFi in the room was spotty and s-l-o-o-o-w. There was no coffee maker (besides, where would you put it?), and the free coffee in the lobby was only available up to 7 AM, at which time it promptly disappears. No coincidence that 7 AM is when their restaurant opens. Room service only provides liquor and breakfast, and that's it.
The good news is the gym on the 3rd floor, which is reasonably well equipped and FREE. We used it every day. Also, Matilda, the resident kitty, is a nice touch. And housekeeping was unobtrusive and thorough. Sheets on the bed were high quality.
We never ate at the restaurants, but were not very impressed by the menu choices and felt the prices were inordinately high. You can do much better with so many restaurants not far from the hotel. Red Flame is great for breakfast or other diner-type choices. Monster Sushi is a couple of blocks north, DB Moderne is two doors down (if you want to spend more), etc.
Frankly, we would never stay here again. For the money, you get nicer, larger rooms, more concerned front desk staff, and many more amenities at the Muse, Michelangelo, San Carlos, Benjamin, Warwick, Doubletree, or just about anyplace else I have ever stayed midtown.
- Official Description (provided by the hotel):
- The Algonquin Hotel Times Square, Autograph Collection(R), is an AAA Four Diamond luxury hotel located just a block from the lights of Time Square and steps from Fifth Avenue shopping. We are one of the most distinct boutique hotels in the Midtown area thanks to our rich history and impeccable hospitality. The historic Algonquin Hotel provides the allure of New York City charm and has created a tradition of meticulous and prodigious service with more than a century of playing host to influential guests. Our guest rooms offer luxurious features and amenities, including complimentary wifi, 37-inch flat-panel TVs, backlit mirrors, iHome clock radios with an iPod docking station and Beekman 1802 bath amenities. Our Times Square hotel's dedicated staff will carefully note your individual requirements and preferences upon arrival to best attend to your needs and wishes while traveling. We also offer a prime location near the theater district on Broadway, fashionable NYC shopping destinations and endless attractions. ... more less
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- Also Known As:
- Algonquin Hotel New York City
- Algonquin New York City