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“Great service” 5 of 5 bubbles
Review of The Surrey

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The Surrey
Ranked #54 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great service”
5 of 5 bubbles Reviewed August 2, 2014

Spent three days in New York. The hotel is an easy walk from Central Park and the museums. The staff were all very friendly and competent without expecting tips all the time. The door men Brian Greg and Rocky made us feel very special.

Nice breakfasts that were slightly different from the usual hotel fare. Great comfortable bedrooms. We loved the roof top bar.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy P, General Manager at The Surrey, responded to this review, September 10, 2014
Dear Susan H,

Thank you for sharing such gracious feedback from your recent experience with us.

We are delighted that our idyllic Upper East Side with close proximity to Central Park and Museum Mile was convenient for you.

We pride ourselves on providing our guests with personalized, intuitive and genuine service delivery and I am so pleased to learn that our team was successful in achieving this with you, most notably our excellent doormen Brian, Greg, and Rocky.

We would feel honored to have you visit us again when your travels next bring you to New York. In the interim, we remain at your service.

Sincerely,

Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,788 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (281)
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English first
Omaha
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 1, 2014

Everything about this hotel is exceptional; location, service and comfort. The rooms are spacious and the beds cannot be beat. The rooftop bar in the summer is an excellent touch. Proximity to Central Park and Museum Mile is a great plus.

  • Stayed July 2014, traveled solo
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nkirklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy P, General Manager at The Surrey, responded to this review, September 10, 2014
Dear nkirklin,

Thank you for taking the time to share your experience on TripAdvisor. I am delighted that you enjoyed your stay with us.

I am pleased to learn that we exceeded your expectations from the spacious guest accommodations with custom Duxiana bedding to our idyllic Upper East Side location.

We look forward to welcoming you back soon at your home away from home! In the interim, I remain at your service.

Sincerely,

Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 31, 2014

This is a fabulous hotel away from the bustle of the busy New York streets, the room is very comfortable the best bed & pillows. The staff are extremely helpful, and courteous.
Used the hotel bikes to see Central
Park, great location.

Room Tip: Deluxe, higher floor as street noise very busy we were on 2nd floor so higher would be great. Resta...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bertalyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 30, 2014

This is the nicest hotel I have ever stayed in. The service is exceptional and the design of the rooms and lobby is impeccable! The roof top garden is also gorgeous! The only down side was the rooms did not have free WiFi.....you pay an insane amount for a room but they still don't offer WiFi for free.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank stellapuppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 29, 2014

Probably the best hotel I have ever stayed in. The next best was another Relais Château in Leukerbad Switzerland (La Source des Alpes). The hôtel décoration and style is low key but impressive (as confirmed by 3 other people that visited me at the hôtel). The rooms are well laid out and very comfortable, bedding included. The staff are very friendly, responsive and yet discreet. There is a beautiful rooftop bar. When I leave NY this hôtel is probably what Ill miss the most!

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Emmareg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 29, 2014

Our stay was part of a birthday celebration for my Mom and neice. Although we hadn't stayed here previously the location and reviews were encouraging and the actual experience exceeded our expectations!

  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ms. Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy P, General Manager at The Surrey, responded to this review, August 7, 2014
Dear Ms. Jennifer G,

We are honored to have been a part of your most special birthday celebrations for your Mom and Niece.

We pride ourselves in providing our guests with personalized and intuitive service through a delightful experience which is why we are especially thrilled to learn that our team was successful at exceeding your expectations.

We look forward to welcoming you back to The Surrey. In the interim, we remain at your service.

Sincerely,


Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC and MS
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 28, 2014

Just one stay at The Surrey years ago convinced us that we had found our "home" for visits to NYC and have returned several times each year to visit. We love the neighborhood, proximity to the park, the size of the hotel, the staff, bar and restaurant! It always feels like we have returned home and we are greeted with friendly smiles and welcomes the minute we get our of the car. The staff is so kind, polite and helpful and always go out of their way to make guest feel welcome. We were thrilled to share the hotel with family and friends when we married in the city several years ago and many have returned to experience The Surrey again and again. Special memories indeed, and we continue to return for other special events -- our most recent visit was a birthday celebration trip with friends and we are just starting to plan a return visit in the fall to celebrate our anniversary. (Nothing like returning to the "scene of the crime"!) And there is never a question where to stay - we love The Surrey!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank luvtohavefun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Surrey

Property: The Surrey
Address: 20 E. 76th Street, New York City, NY 10021-2643
Phone Number:
Location: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#12 Spa Hotel in New York City
#12 Romantic Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#46 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Official Description (provided by the hotel):
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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