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“Love the Surrey” 5 of 5 bubbles
Review of The Surrey

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The Surrey
Ranked #54 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
New York, NY
Level Contributor
68 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
“Love the Surrey”
5 of 5 bubbles Reviewed March 7, 2014

We live in NYC but during apartment renovations, we have been staying on and off at the Surrey in our neighborhood. The rooms are chic and beautifully done, the Bar Pleides in the lobby level is gorgeous and room service is by the 5 star Cafe Boulud. Need I say more? Ok, then, the staff is young, warm and competent and they welcomed my pup with yummy biscuits and a monagrammed bed. They have a fabulous roof top to boot, and it's a Relais and Chateaux property. Cons? Windows are not sound proofed, so a high floor, away from busy Madison Ave is a must.
The nearby Mark Hotel is also great, and hipper, but at a higher price.

Room Tip: High floor, away from Madison Avenue. The suites are superb .
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Bebe38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, March 11, 2014
Dear Guest,

Thank you for sharing such gracious feedback from your recent stay with us. We are proud to be the only Relais & Chateaux property in New York City.

I am delighted that you enjoyed our inspiring Lauren Rottet Design and that our Posh Pets program exceeded your expectations.

We pride ourselves on providing our guests with warm and gracious service delivery and I am so pleased that we were successful in achieving this with you.

I concur that the innovative libations in Coco Chanel inspired Bar Pleiades and the culinary delights in Michelin starred Café Boulud are splendid.

We have taken your feedback regarding the windows to heart and please know that we will start replacing our windows as a capital expenditure this year.

We look forward to welcoming you back soon to your home away from home and hope you have the opportunity to enjoy the hand crafted cocktails and breathtaking views from our Private Roof Garden in the warmer months.

In the interim, I remain at your service.

Sincerely,

Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,791 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 3, 2014

Fantastic hotel with superbly friendly staff (thank you, Brian!), comfortably excellent accommodations, a keen aesthetic (from Egyptian cotton to works by Holzer, Kentridge, etc.), and a convenient location across the street from the Whitney Museum. A fine bar to boot.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank English C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, March 4, 2014
Dear Guest,

Thank you for taking the time to share such positive feedback from your recent stay with us.

I am thrilled that we exceeded your expectations from our idyllic Upper East Side location with close proximity to Museum Mile and Coco Chanel inspired Bar Pleiades to our spacious guest accommodations and Sferra linens.

We are also delighted you enjoyed our collection of 31 original modern artworks, especially the pieces by Jenny Holzer and William Kentridge.

Thank you especially for recognizing the personalized and caring service extended by our entire team, most notably Mr Brian Conboy, our wonderful Doorman.

We look forward to welcoming you back soon and in the interim, I remain at your service.

Sincerely,

Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hong kong
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 2, 2014

I booked prepaid on the internet. Room was great value considering the price of hotels in NYC. We got an upgrade on arrival which was lovely and quite unexpected. Hotel was fantastic, staff very nice, clean, great location and bar adjacent was lovely too. Would stay again

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HKtraveller00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, March 4, 2014
Dear Guest,

Thank you for sharing your feedback from your recent experience at The Surrey.

I am so pleased that our idyllic Upper East Side location and spacious guest accommodations exceeded your expectations and that we were able to offer an upgrade upon arrival.

We pride ourselves on providing our guests with warm and friendly service delivery and I am thrilled that we were successful in achieving this with you.

I concur that Coco Chanel inspired Bar Pleiades is one of our most special attributes.
We look forward to welcoming you back soon to your home away from home and in the interim, I remain at your service.

Sincerely,

Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 1, 2014

The Surrey is my absolute new fav hotel in NYC. The staff were very friendly and accommodating. The rooms were luxe, spacious and wonderfully comfortable. The location is safe, beautiful, and 1/2 block from Central Park. Great shopping nearby as well.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank MsHeatherR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, March 3, 2014
Dear Guest,

Thank you for taking the time to share your generous feedback from your recent stay with us. We are honored to be your hotel of choice in New York City.

I am delighted that our spacious guest accommodations exceeded your expectations and that you enjoyed our idyllic and tranquil Upper East Side location, steps from Central Park with close proximity to famed Madison Avenue shopping.

We pride ourselves on providing our guests with warm and gracious service delivery and I am so pleased that we were successful in achieving this with you.

We look forward to welcoming you back soon to your home away from home and in the interim, I remain at your service.

Sincerely,

Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 28, 2014

I always stay at The Surrey. This is the best hotel in NYC by far. I never want to stay anywhere else. The rooms are gorgeous and clean. Bedding is awesome (I want to take a blanket home!). The bar is perfect.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, March 3, 2014
Dear Guest,

Thank you for sharing your positive feedback from your recent stay at The Surrey. We are thrilled to be considered the best hotel in New York City.

I am delighted that you continue to enjoy our inspiring Lauren Rottet design and spacious guest accommodations featuring custom Duxiana bedding and Sferra linens.

I concur that Coco Chanel inspired Bar Pleiades is one of our most special attributes.

We would like to thank you for your continued patronage to The Surrey and we look forward to welcoming you back soon. In the interim, I remain at your service.

Sincerely,

Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed February 27, 2014

We often spend 2 or 3 nights in NYC when arriving from Europe or before taking our flight back. This was our first stay at the Surrey, that I had visited during our previous stay in NYC. My first impression when given a tour of several rooms by a very welcoming receptionist was that the Surrey would offer an excellent price/quality ratio. Our expectations were more than satisfied: for a good 25% less than most luxury hotels in the area, the rooms are bigger, cleaner, much better furnished, the aircon doesn't rattle, and there are very pleasant amenities such as a Nespresso coffee machine in the suite (we had chosen their clever upgrade option when registering, at a very good discount). The staff was extremely welcoming, nice and efficient, making you feel like in a luxury boutique hotel. Altogether, a very good discovery.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank FrancoisTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, March 3, 2014
Dear Guest,

Thank you for taking a moment to share your feedback from your first stay with us. We are honored that you have become a fan of The Surrey.

I am delighted that we exceeded your expectations in respects to the value and overall experience from the spacious and tranquil guest accommodations to the Nespresso machines and warm and gracious service provided by our team members.

We look forward to welcoming you back soon to your home away from home and in the interim, I remain at your service.

Sincerely,

Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

Spent three nights at The Surrey for Birthday celebrations and found the entire experience fabulous, great location, excellant rooms and amenities, one very cool bar and one of the best hotel beds I have ever slept on. Highly recommended.

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ExpatJetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, February 27, 2014
Dear Guest,

Thank you for taking the time to share your experience from your recent stay with us. We are honored to have been a part of your special birthday celebration.

I am delighted that we exceeded your expectations in so many regards from our idyllic Upper East Side location and spacious guest accommodations to our custom Duxiana bedding and bespoke Mitchell and Peach amenities.

I concur that Coco Chanel inspired Bar Pleiades is one of our most special attributes.

We look forward to welcoming you back soon and to celebrate your birthday next year. In the interim, I remain at your service.

Sincerely,

Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Surrey

Property: The Surrey
Address: 20 E. 76th Street, New York City, NY 10021-2643
Phone Number:
Location: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#12 Spa Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#45 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Official Description (provided by the hotel):
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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