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“Amazing!”
Review of The Surrey

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The Surrey
Ranked #77 of 466 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Level 2 Contributor
5 reviews
5 hotel reviews
“Amazing!”
Reviewed May 22, 2011

Myself and my husband stayed at the Surrey for our honeymoon after recommendation from the travel company we booked through. If you are looking for something special and are willing to pay a little extra then The Surrey ticks all the boxes. We were on the top floor in a beautiful large room complete with a huge balcony. Room service was second to none and I would highly recommend eating in the hotel restaurant, Cafe Boulud. Very romantic hotel....go on, treat yourself!

  • Stayed June 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Di1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, June 15, 2011
Dear Guest,

Thank you for your high praise and recommendation of The Surrey from your recent stay with us. We were truly pleased that you chose to celebrate such a special occasion with us and were delighted that we were able to exceed your service expectations from your accommodation with the outdoor terrace to breakfast in bed.

Congratulations on your recent nuptials and we wish you and your husband a lifetime of love and happiness. We look forward to welcoming you home soon and in the meantime, we remain at your service

Sincerely,

Shan Kanagasingham

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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westmeath
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 20, 2011

loved the beds, could fit snow white and the seven dwarfs on one of the pillows, the view was magnificent, really felt like you were in NY. Shower was amazing, half the Hudson dropping on top of you head. Staff made you feel that you should be saying yes sir to them and offer to carry their coat, also regretted I did n't have a cup of coffee, for the price it was obviously ground by snow white herself. Also don't mention the subway to them, they had n't heard of it. Wi Fi expensive and not included in the prices, abit of a joke seeing as free Wi Fi all over the place.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank oisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, June 15, 2011
Dear Guest,

Thank you for taking the time to share your recent experience with us. We were pleased to learn that you enjoyed our custom Duxiana bedding, rejuvenating shower experience and prime location to Central Park.

I regret and am disappointed that you felt that our service delivery was not warm and gracious. Rest assured that we will provide the re-training and awareness to prevent future guest dissatisfaction. We pride ourselves on caring for all our guests, high rollers or otherwise.

We periodically review all pricing and services and will certainly consider your feedback on the internet charges into consideration.

Please feel free to contact me personally at 646.358.3605 when your travels next bring you to New York. In the interim, we remain at your service.

Sincerely,

Shan Kanagasingham

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 6 Contributor
180 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed May 16, 2011

Stayed at The Surrey for 10 nights. Staff friendly and helpful (thank you Rocco). Had issues with the air con / heater - were moved effortlessly to another room. Close to Central Park. Enjoyed a great night at listening to Jazz (Woody Allen) to The Carlyle nearby. Lady M cake boutique in the neighboring street serves great tea and cakes.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CWGSperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, June 15, 2011
Dear Guest,

Thank you for taking the time to share your recent experience with us. We were truly delighted that you enjoyed your ten day stay at The Surrey. Our employees are indeed an asset to The Surrey and I have shared and thanked Rocco for his exceptional service delivery.

We sincerely apologize for the inconvenience you experienced with having to move rooms due to a malfunction with the HVAC. I am pleased that my team responded swiftly to address your comfort.

Our location and close proximity to a variety of unique entertainment and bespoke retailers continues to be well received by our guests.

We look forward to welcoming you back soon and in the interim, remain at your service.

Sincerely,

Shan Kanagasingham

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 15, 2011

Checking was quick but elevators were always slow and crowded. We lost precious time between slow room service and trying get out of the hotel and get a cab. The breakfast service at the expensive restaurant. Arrogant and slow waiters. Our room seemed outdated. The location is great with nice view from all windows.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank couleurcafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skanagasingham, General Manager at The Surrey, responded to this review, May 18, 2011
Dear Guest,

Thank you for taking the time to share your most recent experience with us. We were pleased that you arrival experience was seamless.

However, I regret to learn that you were disappointed by the availability of our elevators, In Room Dining experience and ease of taxi service. Please forgive us for the inconvenience and frustration you experienced. This is certainly not indicative of the service experience that we pride ourselves on.

We understand that design can be very personal to each individual’s taste. Lauren Rottet, our interior designer was inspired by The Surrey’ authentic bone structure and being a part of the tapestry of the neighborhood. She designed the hotel for the neighborhood, like a family townhouse passed down from generation to generation and layered her vision with a modern perspective.

I was very sorry to learn that your expectations were not exceeded at Café Boulud as it relates to value for price and gracious service. Please know that I have shared your valuable feedback with Boulud’s leadership team so they may take the required steps to prevent future such guest dissatisfaction.

Kindly please call me personally at (646) 358 3605 as I would welcome the opportunity to restore your faith and regain your confidence in us.

I look forward to hearing from you and to being of service.

Sincerely,

Shan Kanagasingham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North East Scotland
Level 4 Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 14, 2011

Stayed here for a week via Expedia. Location upper east was fine for us as we love walking but it is a distance from the hub of the city... we loved the peace and quiet. Very close to Central Park though. Housekeeping first class, rooms nice but some (like ours) with no bath - however, the shower was fantastic. Dined at cafe Boulud on second last night...very expensive but worth it for special occasion. Relatively close to subway for getting around city. Weekly metrocard good value for trains, subway and buses although walking is fab too.

  • Stayed April 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Witters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 6 Contributor
98 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 395 helpful votes
Reviewed May 13, 2011

Global travellor in New York every other month for the past two decades, and I have migrated from the Plaza Athene to the Ritz Carlton Central Park, to The London, to the Trump Soho, to my current number one - The Surrrey.

Why? Becasue they have everything right - great personal service - fantastic rooms-the decor is sensational and the room has everything you could ever need. The location is great - perfect for Midtown and not to far from anything and they make you feel like a regular guest from the first time you step through the door.

Attetion to detail is exceptional and my particular favourite hotel concern...niose from other rooms/corridors/lifts...just isnt an issue here.

It would be criminal to stay anywhere else in NYC.....if you can afford it.

  • Stayed January 2011, traveled on business
    • Value
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Helpful?
6 Thank milesw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 13, 2011

From the minute we arrived at the Surrey Hotel, we knew it was going to be an exceptional experience. The staff could not have been more helpful. We were there for my birthday, and they brought a chocolate treat with a candle in it to the room and sang happy birthday. They even gave me a birthday card. The concierge was top notch, and the bar was a fun spot. The room was lovely, and the bed was so comfortable, I could have stayed there all day. Even the ladies at the spa helped celebrate my birthday... with a champagne toast! I highly recommend this hotel.

  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stacy42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Surrey

Property: The Surrey
Address: 20 East 76th Street, New York City, NY 10021-2643
Phone Number:
Location: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#16 Spa Hotel in New York City
#24 Green Hotel in New York City
#27 Family Hotel in New York City
#64 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Official Description (provided by the hotel):
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler and Travel + Leisure, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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