This meticulously restored hotel in the middle of the Soho district is charming, and inviting: the staff is punctilious and friendly, the ambiance cozy and comfortable. But there is a neglect of details that first-class hotels do not miss. For example, the bathroom sink does not drain properly; the toilet seat does not sit properly on the toilet bowl and the seat cover bumps into your back whenever you shift your weight (I discovered the hinge was broken); robes are provided, but no slippers; the thermostat was not reliable: we set it at one temperature and the room temperature fell below it in short order. The breakfast was good, but not cheap; even then, there were mistakes: my wife ordered granola and yoghurt with a side order of fruit; she received yoghurt and two servings of fruit.
In our room, we were greeted with a plate of complimentary cupcakes, which was nice, but it was accompanied by a personal welcome letter to "Mr. Carter" (we were not "Mr. Carter").
- Official Description (provided by the hotel):
- New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more less
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- Also Known As:
- Hotel Soho Grand
- Hotel New Soho York
- Soho Grand Hotel New York
- Soho Grand New York City