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“Good but slipping” 4 of 5 stars
Review of Soho Grand Hotel

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Soho Grand Hotel
Ranked #165 of 479 Hotels in New York City
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
169 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
“Good but slipping”
4 of 5 stars Reviewed November 17, 2013

This is my regular hotel in New York and I continue to love the location, overall vibe and general service (reception, concierge, doormen etc). The beds are also super comfortable. Yes, there is the slight New York attitude but what do you expect? However, rooms are getting tired as others have commented and the Tvs are completely out of date. Wifi is beyond slow at times. The worst has to be the attitude of the servers in the bar and lounge area..they make you feel beyond small and insignificant and this simply isn't right. My love for this hotel is becoming love-hate. I hope that the next visit won't be my last as I will soon start considering alternatives if these issues are not addressed. Judging by recent comments, I am not alone in this view.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank dsbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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camberley
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed November 16, 2013

We have been visiting Soho Grand for many years. We love the location and the concierge and doormen are great, helpful and friendly. However, this hotels prices are getting out of hand for what's on offer. Generally tired and small rooms, questionable plumbing in the bathrooms, pretentious bar and restaurant vibe, the staff taking it on themselves to favor some customers and not others, to the point we avoided the place. Breakfast is cramped into the bar or seated uncomfortably on lounge couches and armchairs in front of coffee tables, looks great, totally impractical. Parking charges are out of control we should have approached close by garages ourselves. The hotel charges $55 per night. Quoted room rates per night charges are high enough but the amount of city and state taxes adds quite a lot of dollars per night to your stay, almost $60 additional in taxes alone each night, not mentioned when you make your reservation. To add insult to injury they charge you $10 for a bottle of Evian that is normally complimentary in hotels in this price range. Many better hotels with equally good or better locations and better prices available, I am afraid we will not be back to the Soho Grand.

  • Stayed November 2013
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank reedlichtie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saitama, Japan
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 14, 2013 via mobile

Stay for business trip. Free WIFI is convenient. Room is ok size for single person stay. Room is well cleaned everyday and bath room is ok.
As a Japanese, it would be better if Japan NHK TV can be available..

Stayed November 2013, traveled solo
Helpful?
Thank なりおおき
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 11, 2013

Stayed here for 5 nights. Great location in heart of Soho near some fabulous shops, bars and restaurants. Hotel very dark and stark. Rooms clean and sufficient for needs. Nice hotel but trying too hard.

  • Stayed October 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Laydee9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 7, 2013 via mobile

- my girlfriend and I stayed for one night at this hotel.

- the overall experience was pretty good and what you expect from such an establishment in this price range.

- The interior of public areas and the room are really nice, a bit arty and stylish. The place and room were clean.

- bathroom products provided were of high quality.

- the view from our room (12th floor, facing empire state and skyline) was stunning and a real treat to goto bed and weak up with.


- The room seemed a bit small but that is probably standard in NYC.


- one thing that was slightly irritating but understandable:
For quick check-out a final invoice with all details was to be found slipped through the door in the morning of check out. This makes perfect sense for business people or guests in a rush. As i was there with my girlfriend that was invited, this was not the most romantic thing for her to come across in the morning especially as she did not ought to know about the rate and costs.

Nevertheless that wasn t something, which could have ruined the overall experience.

Stayed November 2013, traveled as a couple
Helpful?
Thank nessie420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 3, 2013

Very helpful and welcoming staff, who really make this hotel; lovely rooms with extremely comfortable beds, great bathrooms, excellent food and a fabulous location. We all enjoyed our stay and would probably return to this hotel.
Cons, it is dark throughout, great at night for atmosphere but not ideal on sunny days (like we had) and even the room decor is dark, too dark, an unusual choice. Yes, the air conditioners are rather old fashioned and noisy, but not enough to interfere with sleep.
Lastly, all four of us were bitten in bed at night, I've never had mosquito bites in NY previously plus we were on the 16th floor. I am concerned about what was biting us.

  • Stayed November 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SarahG99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed November 2, 2013

My stay at the Soho Grand was awesome! Omar and the ladies at registration were so friendly and helpful. The location of this hotel is also an added bonus. My room was spacious and very clean. I would definitely stay here again.

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KarenMilw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Soho Grand Hotel

Property: Soho Grand Hotel
Address: 310 West Broadway, New York City, NY 10013-2225
Phone Number:
Location: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#95 Romantic Hotel in New York City
#120 Luxury Hotel in New York City
#128 Business Hotel in New York City
#129 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

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