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“Great staff, average rooms”
3 of 5 bubbles Review of Soho Grand Hotel

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Soho Grand Hotel
Ranked #162 of 467 Hotels in New York City
Certificate of Excellence
Orange County, California
Level Contributor
76 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Great staff, average rooms”
3 of 5 bubbles Reviewed July 20, 2013

The staff at the Soho Grand has in my opinion always been this property's greatest asset - they are always friendly, service-minded and greeting guests with a smile. It is slightly unfortunate that the rooms are not quite up to the same standard, with fittings and furniture showing overall wear and tear.

The location is great however and very close to all the shops and amenities of Soho and surrounding areas.

Again, I could not commend the staff enough for the forthcoming attitude but the hotel property itself and in particular the guest rooms is certainly in need of a makeover.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mantelstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,904 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed July 20, 2013

Stayed here 1 night for work. Hotel itself is very nice. Has a foreign look and feel with a NY swagger. Staff was very pleasant and helpful. Had a nice stay overall. Comfy bed, nice showers, clean. Not much to say on this one. 1 block off Canal St, so very convenient to stores and shops.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank missthang10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
141 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed July 20, 2013

The Grand just has a wonderful friendly atmosphere: every single member of staff we encountered were friendly and efficient, striking exactly the right balance between the formal and the familiar. Breakfast was good, bar is too. Gilligan's is a great place for a couple of cold ones post-shopping, pre-dinner. Whilst the room wasn't jaw-dropping and the bathroom a little tired, the bed was very comfortable and road and AC noise complained of by some other reviewers not an issue - I slept like a baby every night. Location is A1.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandy_abstentia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 18, 2013

It is a charming place, old style, room can be small but well decorated, it is also very clean and well situated close to Canal Street Subway Station.
We were at the 11th floor but we could hear the street clearly, that can be annoying at night.

I really liked the place and my stay there but I have to say that there is something a bit "posh" about it, a little bit too serious... Staff is helpful but not very friendly.
People seemed to me a little bit judging, condescending. It is just a feeling.
The bar is beautiful, there is some salons that are also very beautiful, you should definitely explore and visit the place by yourself because no one will show it to you. And there are some very charming hidden spots to be discovered.

I don't regret my entire time in this hotel, it is still a good place but next time in New York, I will try another one !

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julilali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed July 16, 2013

The Soho Grand was once a really nice place to stay. Time has not been good to it. While the staff were all great and super friendly and helpful, I think it is time for a deep cleaning of the hotel itself! The main lounge area is adorned with faded, dirty, stained furniture and frayed carpeting. As this is such a key spot/offering for the hotel, why not replace the old tattered furniture? I agree with other reviewers that the darkness/dim lighting is over the top. The rooms are a cross between craftsman, cabin and eclectic design. For the most part my room was clean but the 'step to turn on' lamp had a protruding piece of broken plastic that cut my finger as I fumbled to figure out how to turn it on. Yes AC unit was very loud. While we were there a room was broken into. I called room service once and got a surly, terse staffer. This is a great location, with mostly great staff. Order the kale salad from Gilligan's. Very good. If you can get past the rough around the edges state they have slid into over the years, decent option for Soho area. P.S. very dog friendly!

Stayed July 2013
Helpful?
Thank agj789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

So nice to stay in a property where you never "want." Great bed, awesome shower, beautiful view.

More importantly, everything worked perfectly/efficiently -- swift check-in, great service at Gilligan's, friendly staff, etc.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christopher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philadelphia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 9, 2013

Super staff, super dog friendly, super room, super concierge, super service, super hospitality, super place, super Soho Grand. We will see you again soon. Thanks for the perfect place to stay in NY if you want to feel like you are at home on vacation. FYI Louie loved it.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bkf8556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Soho Grand Hotel

Property: Soho Grand Hotel
Address: 310 West Broadway, New York City, NY 10013-2225
Phone Number:
Location: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#94 Romantic Hotel in New York City
#121 Luxury Hotel in New York City
#127 Business Hotel in New York City
#128 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

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