We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Great Atmosphere” 4 of 5 bubbles
Review of Soho Grand Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Soho Grand Hotel
Ranked #161 of 478 Hotels in New York City
Certificate of Excellence
Nyon, Switzerland
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Atmosphere”
4 of 5 bubbles Reviewed February 13, 2012

The Soho Grand is luxury within the wonderful SoHo district of NY. It has the feel of a club with outstanding service, sofas, cosy bar and good sized room and bathroom.

I have a pet hate which the Soho also unfortunately exhibited, being a bath tap that puts you through an IQ test in order to use and time to have a coffee whilst the hot water comes through. I also didn't like the high bed but those are personal tastes.

  • Stayed January 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PerpetualVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,798 reviews from our community

Traveler rating
    1,305
    861
    359
    158
    115
See reviews for
297
1,012
198
733
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Oslo, Norway
Level Contributor
285 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
2 of 5 bubbles Reviewed February 11, 2012

Over the years, I have stayed at this hotel several times. My enthusiasm has dropped every time Ibhave stayed there. I usually stay at The Carlyle when I can, but sometimes the SoHo area is a better location for work trips. My favorite hotel in SoHo is Mercer, but it could be very pricy. I do like the location of SoHo Grand and I used to love the lobby and the bar that served a seafood platter as well as other platters in the old days (I am not sure when they stopped serving these but they are not there now). The people in the lobby are friendly, but I feel that they have little understanding of how to run a hotel. This time, it was the state of the room that bothered me the most. The first room I got had the dirtiest bathroom I have ever seen! It was just unbelievable! Also, there was a used Durex rubber package under the bed as well as a faulty aircondition unit that made loud sounds. There were issues with the bed also, but the issue with the dirty room turned out to be a nightmare. Trying to correct it went poorly as the person from housekeeping barely touched the really dirty parts of the bathroom (they managed to remover old hairs from the drainage system. Management got my attention the second time around, which led to a visit by a confused "acting" manager. She started to tell me that they had no other rooms in my category left and that she could not upgrade me to the next (I was not fishing for an upgrade). She then got my full attention as I gradually got more angry over her total lack of understanding for my rather basic problem! As I had to leave for meetings I did not have time to find another hotel and I had also a friend booked through me at the same hotel on my advice thus giving me more logistical issues (as we both had to find one new hotel). So I gave the hotel another chance. They did not, even on the third attempt, manage to clean the bathroom nor did they give me a new room. This went on until I left the hotel as planned after two nights. I got nothing from the hotel, not even a simple apology! I would not eat the food at a place like this where they can't clean what you see properly - Imagine what goes on in the kitchen. No wonder they have stopped serving shell-fish... In general, I would like to add that these design hotels should learn from the professionals how to run their so called luxury hotels like a normal well run luxury hotel. Then a hotel like SoHo Grand could truly be an excellent property because the design is great and thee lobby and location is unique!

  • Stayed October 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Apollo

Helpful?
2 Thank Gudleiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 9, 2012

I currently live in London, but was a resident of NYC for ten years.... I have to say that as a New Yorker staying at the Soho Grand is always a treat.... The service is impeccable, the rooms are just lovely and you're close to everything. I'll move back to New York eventually, but I consider the Soho Grand my new home for when I'm home...

  • Stayed February 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JessKapadia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 9, 2012

We have stayed at the Soho Grand numerous times over the past 7 years. We have always had a great experience and the staff has always been extremely helpful. We were there with friends last week and the staff went out of their way to make the trip special for all of us. We were also at the Soho Grand in August during the hurricane and the hotel did a great job of keeping everyone informed and comfortable. This is our go to hotel in NYC.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JL4350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 5, 2012

We stayed in the Soho Grand during a recent trip to New York and I highly recommend! The rooms have a real New York loft feel, with vintage style furnishings and the most comfortable bed I have ever slept in! The hotel itself is cozy and comfortable, yet stylish. The bar is a great place to hang out, although my only gripe would be that the bar staff are pretty rude, which is strange for New York, but we got over it. The rest of the staff in the hotel couldn't be nicer or more helpful, especially the fantastic concierge (I think her name is Alicia?) who recommended some great bars and restaurants that we would never have discovered on our own.Location-wise, the Soho Grand is second to none. I will definitely be going back here!

  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank N100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed January 30, 2012

I spend about 200 nights a year in hotels all over the planet - and after 3 years of staying at the Soho Grand every few weeks - I can honestly say that it's by far the best of the places I stay. (Not that any of them are bad!) The thing that sets the Soho Grand apart is the people. The staff are all amazing. Friendly, courteous, professional and charming. They have never, ever let me down. From the doormen to the reception, the concierge desk, wait staff, barmen and room attendants - every last one of them plays a role. They make every stay special.

  • Stayed January 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank satelis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shanghai
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed January 30, 2012

My stay at the SoHo Grand got off to kind of a rough start, firstly when I couldn't find the hotel, and secondly when I arrived in my room to find that the air conditioner had leaked water all over the carpet, but with one quick call to the front desk, the hotel staff fixed the whole situation and my stay ended up being a great one.
In addition to giving me a couple vouchers to the hotel bar (which I highly recommend because they make the strongest Manhattan I've ever tasted), the hotel staff switched my room immediately, upgrading me to a view of the Empire State Building . . . nice.
While the rooms are a bit small and the bathroom fixtures are a bit dated, the overall vibe, ambiance and decor of the hotel are really classy and young. Additionally, the location downtown is perfect for people who want to be able to reach SoHo, Chinatown and Greenwich Village on foot.
I'm sure you can find a cheaper hotel somewhere uptown, but for the money, quality and location, I recommend the SoHo Grand for couples looking for a chic, romantic city getaway.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
SoHo
The James New York
The James New York
#153 of 478 in New York City
4.5 of 5 bubbles 1,296 reviews
SoHo
SIXTY SoHo
SIXTY SoHo
#59 of 478 in New York City
4.5 of 5 bubbles 620 reviews
SoHo
NOMO SOHO Hotel
NOMO SOHO Hotel
#201 of 478 in New York City
4.0 of 5 bubbles 589 reviews
Show Prices
Show Prices
Show Prices
TriBeCa
The Roxy Hotel Tribeca
The Roxy Hotel Tribeca
#17 of 478 in New York City
4.5 of 5 bubbles 234 reviews
SoHo
11 Howard
11 Howard
#41 of 478 in New York City
4.5 of 5 bubbles 247 reviews
SoHo
The Broome
The Broome
#8 of 478 in New York City
5.0 of 5 bubbles 383 reviews
Show Prices
Show Prices
Show Prices

Been to Soho Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Soho Grand Hotel

Property: Soho Grand Hotel
Address: 310 West Broadway, New York City, NY 10013-2225
Phone Number:
Location: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#95 Romantic Hotel in New York City
#120 Luxury Hotel in New York City
#128 Business Hotel in New York City
#129 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Cheap Tickets, Travelocity, Odigeo and Jetsetter so you can book your Soho Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing