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“Unexpected service a great place”

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The Sherry-Netherland Hotel
Ranked #7 of 469 Hotels in New York City
Certificate of Excellence
Reviewed July 15, 2013 via mobile

I booked one night several months in advance. Several days before the trip I called to add a night. They gave me the same great rate. Very helpful and friendly. The room was larger than I expected and the bed very nice. A great place to stay near Central Park

  • Stayed: July 2013
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Thank zomzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 15, 2013

We had a fabulous two night stay at the Sherry. It was so quiet. After each of our two hectic days in NYC, it was like walking into an oasis. Everybody was so helpful to us. The beds were comfy and although I had read negative reviews about the courtyard room we found it really peaceful.

  • Stayed: July 2013, traveled with family
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1  Thank MNBrits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

Perfect location at the corner of 59th & 5th avenue - right on the Park. Easy access to midtown meetings, restaurants and museums.

The Sherry-Netherland is for the most part private residences with some 50 units available on the lower floors for hotel use. I think they are personally owned and rented out. The units range from 350 sq. ft single bedrooms to much larger floor plans with living rooms and kitchens - some with Park views.

Room: 14' x 28' including bathroom. King bed - great pillows, linens, sheets! 50" LCD TV with tons of cable channels - too many to count including HBO, Showtime etc. Small sitting area, Keurig Coffee & Tea machine with free supplies. Complimentary soda and water in the fridge. Closet had ample space with hangers, Safe etc. The room also had a nice size desk with multiple outlets for charging. Overall tastefully decorated, faux wood floor, lots of rugs, ~9 ft. ceilings and muted colors. Free daily paper choice.

Bathroom: Solid water pressure + Hot water. Lots of thick heavy towels - 4 bath size alone. Supply of shampoo, conditioner, lotion, shaving supplies, mouthwash, shoeshine etc.

Check-in /Check-out: Super quick - hardly anyone hanging out in small lobby given small number of hotel rooms.

Lobby: Very small - just a little area with several chairs and sofa to hang out - not your traditional big hotel venue. Restaurants next door.

Service: Unobtrusive... each elevator (3) is operated by an elevator man - give high security - they know everyone in the building. Front door will assist with cabs and packages if requested.

Room Tip: Try to get a review with view of the Park if available.
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  • Stayed: July 2013, traveled on business
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5  Thank BeachMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

After reading countless outstanding reviews of the Sherry-Netherland I was so exited to book our one-week stay. I really wanted to love this hotel but I was disappointed. Maybe my expectations were too high? I almost didn't write a review because of the old saying "If you don't have anything nice to say don't say anything at all" but I have to be honest to the hotel and future guests and after all that's the purpose of a review. To start there are some excellent qualities of the hotel. It is in a great location across from Central Park and 5th Avenue shopping. There were fresh flowers, a box of Godiva chocolates, and a handwritten note to welcome us. The room was spacious, clean, and beautifully decorated. We appreciated the complimentary sodas and water in the refrigerator that were refilled daily as well as the daily newspaper delivery. Housekeeping did a wonderful job. Okay, sounds perfect, right? Unfortunately, I was disappointed with the inconsistent service at the Front Desk. One woman there was unfriendly and aloof while Tammy was warm and friendly. It was a pleasure to enter or exit the hotel when Tammy was there but it actually felt somewhat cold when it was the other woman. The rest of the hotel staff were polite. The disappointing features of the room were that the bathtub shower curtain would stick to you as you showered and the extremely strong water power from the showerhead was uncomfortable to say the least and could not be adjusted. The coffee maker was nice to have but it was placed in such a high location I had to stand on a chair to make coffee! The mattress seemed like it needed to be replaced. It felt different on different areas of the mattress. Overall, it was a decent stay because of the positive qualities but I couldn't give it five stars and I would not stay there again.

  • Stayed: June 2013, traveled with friends
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11  Thank Darjulmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

We spent 2 weeks at the end of June at the Sherry and honestly found it to be a wonderful experience the staff are caring and polite The rooms are a little dated but clean and the bathrooms accessories are the best The position is superb . The discount from Cipriani is much appreciated as it is my very favorite restaurant in NYC

Room Tip: The higher up courtyard facing rooms are better than the rooms lower down
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  • Stayed: June 2013, traveled with family
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2  Thank Denise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

We booked this hotel before we knew Don Draper chose this hotel for a liaison on Madmen, but he was right. We enjoyed a gorgeous suite on the 21st floor. This is an outstanding hotel with outstanding staff in an outstanding city. As others have said, we only regret that we have to leave. Thank you to all those we met at the Sherry-Netherland. We hope to return soon. You thought of everything!

  • Stayed: July 2013, traveled as a couple
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4  Thank JBush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

Over the past ten years, we have been staying at the Sherry-Netherland when we visit NYC! We've occasionally tried other hotels but the Sherry is our favorite. The service is world-class from the sidewalk to the suite! Each employee is a professional and goes out of his or her way to make certain the stay is great!

  • Stayed: July 2013, traveled with family
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Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sherry-Netherland Hotel

Address: 781 Fifth Avenue, At 59th Street, New York City, NY 10022-1092
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in New York City
#6 Business Hotel in New York City
#6 Luxury Hotel in New York City
#7 Romantic Hotel in New York City
Price Range: $469 - $1,255 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sherry-Netherland Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
A sanctuary of excellence and impeccable service in New York's most exclusive neighborhood. Majestically overlooking Fifth Avenue and Central Park, The Sherry-Netherland is recognized as one of New York's most important hotels.. ... more   less 
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Also Known As:
Sherry Netherland Hotel
The Sherry Netherland Hotel

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