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“Great hotel in a great location..” 4 of 5 stars
Review of Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
Ranked #298 of 475 Hotels in New York City
GreenLeadersSilver level
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel in a great location..”
4 of 5 stars Reviewed August 22, 2014

The Sheraton New York located only a few minute walk to Times Square and Central Park provides all the services a expected from a first class hotel. Except for the Club lounge which sometimes gets crowded in the morning, our 5 night stay was fantastic.

  • Stayed August 2014
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank TB_MTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 5, 2014
Hello TB_MTZ,

Thanks so much for your kind review. I'm so pleased that you enjoyed our location and its proximity to all that New York has to offer but a few blocks from the hustle and bustle to provide our guests a space where they can relax and renew. Come back and see us again soon!

Warm Regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,748 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,274)
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Hong Kong
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 22, 2014

Stayed in this hotel in mid August for a week for business purpose. Good location for walking around : Time Square, Fifth Avenue and Central Park are within walking distance. Subway is just next to it. A lot of restaurants and 24 hours convenience stores are around.

Services is just so so. When you approached the front desk, they will ask you to go to other desks for assistance. You would feel that you are bothering them as their face changed if what you asked is not related to their area. I thought it is NY style. But when I moved to another hotel on Sunday. Though the hotel is a bit smaller and in up down, the service is really good. They all have a smile on their face.

Room is not clean. Dusk on the desk and seems it has never been clean. Apart from that other seems fine. Besides, don't let any used paper on the desk, they will throw it away. I had conference call the other day and wrote down the key points. I left the paper on the desk. The paper disappeared when I got back.

When we arrived in the afternoon, no one come to help with our luggage. When I left, my hand is holding some cash and a bell boy approach me to find a taxi and help with the luggage.

Overall, if you are looking for convenience. It could be one of the choice.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Sun586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNYTS, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review, September 3, 2014
Hello Sun586,

Thank you for sharing your comments regarding your recent stay with us. Although we are happy to hear that you were pleased with our hotel’s fabulous location, we’re sorry that your stay did not meet your overall expectations. We can assure you that we are taking these issues seriously and are looking into resolving the maintenance and staff issues that you’ve outlined in this review. Again, we apologize that your experience was not up to our usual standards, however, we hope that you’ll give us another chance to prove ourselves. We invite you to contact Mr. Joe Giordano personally at joseph.giordano@sheraton.com to discuss how we might be able to make your next visit to New York City much better than your last.

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Hopatcong, New Jersey, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 22, 2014

Our family had never spent the night in any New York City hotel, and it was with apprehension that we did so. Not knowing how to get around was the problem.....we thought. With the help of our travel agent our mind was put at ease due to her suggestions and reservations. We took advantage of the double-decker (Grey Line) hop on - hop off bus service and couldn't be more pleased; it allowed us to explore many parts of the city that we would never have found driving ourselves. The Sheraton in Times Square was more than excellent with service, including garage for our car, storing of luggage and dining. Check out was quick and courteous. Thanks again to all and we have decided to return and explore more of " the city that never sleeps".

Room Tip: Book early and know what you want ahead of time.
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Green Features: love the choice to use linens more than once.....come on, how often do you change you bed linens at home?
  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Judy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
1 review
5 of 5 stars Reviewed August 22, 2014

Our first trip to the City was fabulous! The staff at the Sheraton went out of their way to accommodate us....even provided a very nice welcome 'Happy Birthday' gift upon arrival. The location is the best (Times Square & close to Central Park) and the hotel is beautiful providing all amenities needed. The rooms are spacious, clean & very comfortable. The linens are fresh and great quality. The staff at the information desk were most helpful & very friendly....unlike some we found in the City. I highly recommend this hotel! We will definitely stay there again!

Room Tip: Ask for a Superior Room.....higher up with a great view.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Sharon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 22, 2014

We stayed in this historic property in July 2014 on our first visit to New York. From the time we arrived at the door till the last day of our stay, I have to say that everything was just perfect.
The receptionist who took our check in was very polite and helpful. The rooms were neat and clean and we had a view of the Central Park. The staffs int he club lounge very very polite and always there to assist you with a genuine smile especially Mohammad, who remembers every guest name and always takes a moment to speak with every guests around.

The hotel is very close to Times Square about 5 minutes walk and there is a subway station adjacent to the hotel.

The hotel is just amazing and I would highly recommend this hotel to anyone visiting New York.

Room Tip: Get a room on a high floor and you will not be dissapointed.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank harigop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
4 reviews
5 of 5 stars Reviewed August 22, 2014

Myself and my husband stayed at the Sheraton, New York Times Square Hotel from 5th to 10th August '14. We found the staff to be very friendly and helpful. The hotel itself was very nice and extremely central to theaters, central park, shops etc., We were surprised by a knock on our door before going out one night, to receive a lovely bottle of bubbly with strawberries in chocolate and some lovely cheesecake to celebrate our 25th Wedding Anniversary. We were not expecting this. My husband mentioned it in passing to the manager. It was a really lovely gesture and much appreciated. Also, when we moved rooms to get a better view, my husband realized he had left his medication in a drawer in the other room. Thanks to a member of the housekeeping staff named Tony, my husband was saved a trip for meds that he needs daily. This was a huge relief. In all, I would highly recommend this hotel for the friendliness of staff and ambience and the fact that it is so central to everything.
Ruth and John.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 21, 2014

I love the location of this Sheraton. Its a bit in midtown east, close enough to Time Square ( 5 ish minutes walking distance. It is also pretty close to central park, great for evening strolls. I forgot to mention, the lobby is absolutely beautiful, really nice interior design.

Room Tip: I'm not sure how the other rooms are, but note that the king size bed -room is really small. It...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Traveller B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review, September 5, 2014
Hello Traveller B

Thank you so much for taking the time to write this review and for the great feedback regarding our newly renovated Lobby. Guest satisfaction is our number one goal and there is nothing better than achieving that! I think our location is the best for sightseeing located near Times Square, Central Park and Rockefeller Center and access to great shopping. It provides such easy accessibility you are able to see the entire city in short travel time it’s a quick subway ride to everywhere. We look forward to your next visit!

Warm regards,

Joseph Giordano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Property: Sheraton New York Times Square Hotel
Address: 811 7th Avenue 53rd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in New York City
#188 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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