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“Busy Location but Great Room”

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Sheraton New York Times Square Hotel
Ranked #298 of 473 Hotels in New York City
GreenLeadersSilver level
Reviewed August 5, 2014

We had booked a week with two double beds. The hotel was so busy when we arrived all they had was a king size bed. Not great because we had two teenagers with us. I spoke to a supervisor Adam, who was very apologetic and put us in a better room for the rest of our stay. Thank you Adam for making the rest of our stay wonderful!!!!!

Room Tip: Ask for a corner room!!!!!
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  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank jammyjudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this reviewResponded August 7, 2014

Hello jammyjudy,

Thank you for your wonderful comments regarding our hotel staff supervisor, Adam. We are committed to providing exceptional guest services and do whatever we can to make each and every guest’s stay special. It’s wonderful to know you enjoyed your guest room and had a great vacation in New York City. We hope that you’ll be back to stay with us again the next time you’re here!

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,203 - 5,209 of 8,725 reviews

Reviewed August 5, 2014

We are a family of four we stayed for 8 nights in the Sheraton Times Square in July. We had a fantastic time. We had adjoining rooms which were very spacious and clean, the double bed in one of the rooms folded up and we had a living room during the day. Not that we spent much time in the room Great location you are in the centre of everything, you can walk to most of the sites and if not the subway is under the hotel.The staff were very friendly and helpful would definitely go back again to this hotel.

  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank MGledhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this reviewResponded August 7, 2014

Hello Mgledhill,

Thank you for staying with us on your family vacation, and for taking the time to write a review. We are very happy to hear that you had a nice time in New York and enjoyed our hotel! We hope that you come back again very soon to discover even more to love about our hotel. If you didn’t work out at our world-class gym, eat amazing hamburgers at Hudson Market, or sip fine wines while in the Club Lounge, you’re missing out! Thanks again for writing such a wonderful review of our hotel. We hope to see you again very soon.

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2014

As the title says - hotel is perfectly located between Times Square and Cetral Park. Rooms are tiny and shower with toilet even smaller. Every time i stay here the noise from the street bellow is crazy. Even though i stay on 20+ floors. For some reason the windows cannot be completely closed, and even if they are - feels like they're not!
So if you get a good rate stay...staff hmmm - well typical new yorkers :)

Room Tip: As high as possible
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  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank uti10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this reviewResponded August 7, 2014

Hello uti10,

While we’re glad that you enjoyed the hotel’s prime location just steps away from New York’s finest attractions, we are disappointed that your experience was largely disappointing. Even in the heart of Manhattan, you deserve quiet, comfortable accommodations, and we apologize that street noise proved an issue during your stay. In the short term, we will have our maintenance staff look into your concern about the windows, and moving forward, we will be consider measures to better soundproof our rooms and suites. Lastly, it’s important that you receive friendly, helpful service whenever you stay with us, and we hope to have another chance to serve you in the future.

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations

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Reviewed August 5, 2014 via mobile

We have been staying at the Sheraton Times Square for the past few years when visiting New York. It is conveniently located near Times Square and lots of theatres/restaurants.
It is always crazy busy with international travellers and always at full capacity in the summer.
The room was smelly and the club lounge was disgustingly dirty at breakfast. The maintenance needs to be improved drastically!

Stayed: July 2014
2  Thank momr2d2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this reviewResponded August 7, 2014

Hello momr2d2,

While it’s great to know you’ve returned time and again, we are concerned that your most recent experience left you disappointed. We take your feedback very seriously, and have notified the maintenance manager of your comments. We can assure you that your next stay will reflect our typical standards. We appreciate your loyalty and hope that you’ll choose us again.

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2014

Comfortable room, but tiny bathroom. Hotel in excellent location for theatres, restaurants and Central Park. Lobby always busy, no matter what time of day. Able to book open top bus trip and Statue of Liberty/Ellis Island trips from hotel.
Ok for a short stay, but too busy for any length of time.

Room Tip: Busy hotel. Bathrooms small. Ok for couple only.
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Joyce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this reviewResponded August 7, 2014

Hello Joyce G,

Thank you for staying with us on your recent visit to New York City. We are pleased to hear you enjoyed comfortable accommodations and excellent proximity to the city’s finest attractions. Thank you for your comments—we always appreciate feedback from our guests as it helps us to maintain the high standards that you expect from Sheraton. Please come back and visit us again soon!

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2014 via mobile

My wife booked us in for a 3 night stay and it was hectic to say the least!
room was dated and noisy at night .
situated near times sq it is not for the faint hearted! Too busy in july. reception area was crazy at night and day! wish we had stayed somewhere else to be honest.

Stayed: July 2014, traveled as a couple
1  Thank topsox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this reviewResponded August 7, 2014

Hello topsox,

We are very sorry to hear that you were not satisfied with your stay at the Sheraton New York Times Square Hotel. We appreciate your feedback and would like to speak with you in greater detail in order to understand how we might improve. Please contact our guest relations manager at joseph.giordano@sheraton.com at your earliest convenience. We would love another chance to make it up to you on your next trip to New York City.

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2014

Very good service from hotel staff, but very disappointed with facilities inside the room, the hotel is very old itself, and the fridge is not available to use (minibar all filled inside the fridge, with sensors placed such that if you remove items for a few seconds you get charged, BEWARE!), and remember to bring your own toiletries, toothbrush is not free here. The telephone is very hard to use, and i have heard stories that someone didnt put down the phone properly and got charged 1k+ USD for a phone call. There is also no free wifi.

  • Stayed: August 2014, traveled solo
    • Service
1  Thank james g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted L, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this reviewResponded August 5, 2014

Hello James G,

Thank you for taking the time to write a review about your stay at the Sheraton New York Times Square Hotel. We are pleased to hear you enjoyed great service, but regret that you felt disappointed with accommodations and overall value. You will be happy to know there is complimentary high-speed Internet access via Wi-Fi in the lobby of the hotel, as well as The Link @ Sheraton computer stations also in the lobby. Additionally, Wi-Fi is free throughout the hotel for all SPG members. We hope that you’ll be back again to stay with us, as we are confident that you will have a much better experience next time around.

Warm regards,

Sheraton New York Times Square Hotel, Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#45 Green Hotel in New York City
#105 Family Hotel in New York City
#191 Luxury Hotel in New York City
#196 Romantic Hotel in New York City
#218 Business Hotel in New York City
Price Range: $187 - $513 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Official Description (provided by the hotel):
Effortless travel awaits during your visit to New York City at Sheraton New York Times Square Hotel. Located just steps from the Theater District, our hotel in NYC sits between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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