We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sheraton New York Times Square Hotel
Nearby Hotels
Hotel Belleclaire(New York City)(Great Value!)
$161
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Fitness center
Hotel Edison Times Square(New York City)
$172
$118
Expedia.com
View Deal
  • Bar/Lounge
  • Fitness center
The Westin New York Grand Central(New York City)(Great Value!)
$324
$305
Expedia.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
YOTEL New York(New York City)(Great Value!)
$167
$98
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
$330
$305
Marriott Hotels
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
The New Yorker A Wyndham Hotel(New York City)(Great Value!)
$153
$134
Booking.com
View Deal
  • Restaurant
  • Room Service
Park Central Hotel New York(New York City)(Great Value!)
$178
$145
Expedia.com
View Deal
  • Bar/Lounge
  • Fitness center
$144
$117
Expedia.com
View Deal
  • Restaurant
  • Room Service
Millennium Broadway New York Times Square(New York City)(Great Value!)
$352
$215
Official Site
View Deal
  • Restaurant
  • Room Service
Blue Moon Hotel(New York City)(Great Value!)
$229
$100
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
Reviews (9,039)
Filter reviews
9,039 results
Traveler rating
2,937
3,302
1,710
633
457
Traveler type
Time of year
LanguageAll languages
More languages
2,937
3,302
1,710
633
457
Show reviews that mention
All reviewsthe club loungecentral parktimes squaregreat locationnew yorkbusy hotelstarbucks coffeelarge hotelfew blocksrockefeller centersubway stationhigher floorbig applestreet noiseelevatorlobbynyc
Filter
Updating list...
6,128 - 6,133 of 9,039 reviews
Reviewed November 11, 2013

Stayed overnight for Broadway matinee and shopping. Comfortable, clean 2 doubles room, though small, but not small for NYC standards. Bed was comfortable, in room amenities were good. While the hotel itself is huge, it's not so unmanageable like other reviewers have said. Check in was alright - there was a wait, but also checking along with us was the flight crew from an international airline (about 20 of them) and several members of a cheerleading team in town for a competition. This sort of thing should be expected from a large, centrally located, moderately priced and really good hotel - there will be crowds and you might have to wait - just leave more than enough time and relax. The fitness center was one of the best - very large, lots of equipment and space for a good workout, and good amenities - water, fruit and the like. Treadmills facing 7th avenue and hotel entrance so you could people watch while you run if not interested in the TV, etc. otherwise available. As with most SPG resorts, there's a Starbucks counter in the lobby and Starbucks available in room. Returning November 2013 for the same trip to the same hotel. I would certainly recommend it to others given its proximity to Times Square and Broadway theatres, and Bobby Flay's Bar Americain, which is literally around the corner.

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank traveling_esquire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded November 12, 2013

I am so glad to hear that you had such an excellent stay with us. We try our best to go above and beyond and I am glad to hear that we were able to exceed your expectations.

I think our location is the best for sightseeing the great city of New York. It provides such easy accessibility you are able to see the entire city in short travel time. It is a quick subway ride to everywhere in the city.

I am happy you truly enjoyed the spacious renovated rooms in the hotel. We are thrilled to hear your wonderful service comments of your check in our staff constantly provides great service daily and look forward to sharing your comments with our team.

There is nothing that makes us happier than hearing that you would recommend us when coming to New York City! We hope to see you soon!

Thank you,

Joseph Giordano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013

Stayed at the Sheraton NY Times Square this weekend for one night during a quick trip to the city. I was impressed by the size of the hotel and nice decor, but not much else. Basically 100% agree with stevens397's review. The lobby of the hotel was crazy, there were people EVERYWHERE, though mercifully, the check-in line was short when we arrived. Did not get an upgrade, even though I had used a suite request (I am SPG Platinum). Our room was on the 45th floor, so one level above the Club Lounge. It was down the hall from the elevators, but still noisy. I doubt people were dropping pots and pans but that's pretty much what it sounded like. There's no noise-proofing whatsoever, and we had a connected room. Putting a towel under the door didnt help block noise at all. The room was small but decent, and the bathroom was even smaller. The Club Lounge was okay. It had sodas and small waters, but not really any good snacks out (a few granola bars and bananas). Breakfast was a nightmare - no where to sit and mini bagels and juices and crappy yogurts. Yes, it was in a good location as we could walk to Central Park and have a nice walk, but it was not as close to the main Times Square attractions as I prefer (I have travelled to NY a lot but I still enjoy being near the "touristy stuff").

Basically, this hotel was nice, but if you want to stay in Times Square, I really love the Four Points Times Square on 42nd. Great rooms, great location (yes, I know, it's next to the creepy parole office and next to the bus station, but I was never bothered by either of those and I'm usually travelling alone). Also a Starwood property, stayed there a lot and was never disappointed, but I was disappointed by the Sheraton TS. For another Sheraton in the city, do Sheraton Tribeca on Canal St (I have also reviewed that one). This one has full breakfast (delicious eggs and potatoes) and is one of my favorite hotels in the city.

Room Tip: request a high floor, Club Level if you're SPG
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kay Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded November 12, 2013

Thank you for offering us your review and guidance about your recent visit with us. First and foremost we do apologize for the less than perfect experience in our Club Lounge, also for the noisy lobby and hallways during your stay. Our Directors of Rooms has been notified. We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us know what service specifically needs to be improved. On behalf of our team we hope you will return and give us another chance.


Sincerely,

Joseph Giordano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

Location is excellent.The moment you get out you are on times square, which is the most happening place. rooms are good.The starbucks counter in the lobby is very convenient for those who want to have a light breakfast. Also very close to the broadway theatres.

Room Tip: One should take a room on the higher floor for a good view
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FlamingoMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded November 11, 2013

Thank you for the great feedback there is nothing we love to hear more than our guests loving their experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able to meet all your needs during your stay.

I agree our location is perfect. Being located near Times Square Central Park and Great Shopping it is so easy to get around and see all parts of the great city of New York. Come visit us soon and share the happiness!




Warm Regards,

Joseph Giordano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

This hotel is 5 mins walk from Times Square, the Theatre District and South Central Park and is centrally located for most of the iconic sights. The room was very well appointed, lovely comfortable bed and star bucks complimentary coffee maker included in the room. Take your ear plugs if you are troubled by noise but you are in the centre of New York!! The staff were friendly and helpful. There is a great deli across the road, we had been warned about the high cost of hotel dining and found the deli's best option for breakfast. There is a handy and inexpensive starbucks for refreshments and snacks in the lobby. I would definately recomend this hotel - first time in New York and good place to stay. Handy Tourist Information Centre across the road to pick up all your maps and guides too!

Room Tip: Dont expect a view unless its a penthouse suite - you will be overlooking other skyscrapers.
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jaybeeSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded November 11, 2013

I am so glad to hear that you had such an excellent stay with us. We try our best to go above and beyond and I am glad to hear that we were able to exceed your expectations.

I think our location is the best for sightseeing the great city of New York. It provides such easy accessibility you are able to see the entire city in short travel time. It is a quick subway ride to everywhere in the city.

I am happy you truly enjoyed the spacious renovated rooms in the hotel. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team.

There is nothing that makes us happier than hearing that you would recommend us when coming to New York City! We hope to see you soon!


Thank you,

Joseph Giordano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

First of all, I'm spoiled. We use miles and points to travel in style. So I know I'm a bit jaded, but still. Spent one night here rather than driving back to NJ after a concert. Check-in was nothing short of a madhouse. 30 minutes to get to the front of the Starwood Platinum line. Upgrade? Forget it - got a room right next to the elevator and it made it hard to sleep.

Room small but decent. Bathroom small but updated. We had Club access and once again, we were back in the zoo - not nearly enough seating for breakfast, selection fair. Given a credit to use in the hotel so went down to the bar with a friend and were served by the surliest, least friendly bartender I have ever seen. I mean really, if that's your personality, why go into that line of business!

Not my kind of place.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank stevens397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this reviewResponded November 11, 2013

Hello Stevens397,


I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we can address all of your concerns.

First and foremost we would like to apologize for any unpleasant experiences you had with our Staff during your stay.

I would like to arrange a time to speak with you directly to discuss all of your concerns and offer you some options that will help resolve the matter. Please contact me directly at (joseph.giordano@ Sheraton.com).


Thank you,

Joseph Giordano

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews